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Presenter: Joanne Ward Co-Presenter: Deborah Miller Families On The Move Of New York City, Inc. Families Creating a Welcoming Experience for Families.

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Presentation on theme: "Presenter: Joanne Ward Co-Presenter: Deborah Miller Families On The Move Of New York City, Inc. Families Creating a Welcoming Experience for Families."— Presentation transcript:

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2 Presenter: Joanne Ward Co-Presenter: Deborah Miller Families On The Move Of New York City, Inc. Families Creating a Welcoming Experience for Families in Children’s Residential Care

3 Introduction: How can I help families help their children? Goal: To include families in all aspects of care for their child in a culturally competent, non- stigmatizing way, recognizing and valuing their strengths in order to produce the bests possible outcomes for their child and family.

4 Overview: Overcoming Barriers to Family Inclusion A barrier is anything that doesn’t include family Attitudes and beliefs Cultural Insensitivity Lack of Resources Lack of Communication

5 Why The Mental Health System can feel unwelcoming to families Difficulty getting services Mixed messages from different agencies Not listened to by agency staff Threats of loss of custody of their children Being blamed for their children’s difficulties Problems due to a lack of services Portland University Research and Training Center on Family Support and Children’s Mental Health

6 Challenges faced by families What makes families feel welcome? Guilt free, shame free environment Caring attitude Concern for successful outcomes displayed and modeled Respect, for family values and beliefs

7 Is Our House Welcoming Appearance/Atmosphere Acknowledge needs of youth/families/self Greeting, body language Youth/Family voice accepted Youth/Family Inclusion

8 Recognizing Family Strengths Ask family/youth Open discussion with family/child Active listening Acknowledge family strengths

9 Building on Family Strengths during Residential Care

10 Welcoming Families to the Program: Visits and Program Participation Family Involvement is: A Set Of Beliefs And An Approach A Type Of Grassroots, Community-Based Program A Shift in Human Services Delivery A Movement For Social Change

11 Family Participation vs. Program Constraints * The Research in Residential Treatment consistently show that the processes and outcomes of care improve in correlation with the degree of family involvement.

12 Helping to Strengthen Families and Family Bonds Strong connections with caring family members reassure and stabilize youth, not increased restrictiveness as some may be led to believe as needing “more structure.”

13 Advocating with the family in the multi-system array How can we teach our family members to “effectively” advocate for themselves? As Providers you are also advocates. As Advocates you have the power to influence for change and the betterment of youth and family members.

14 Including “new” family members in the process Ways to include family members in the process : Interview/Intake/admission Treatment planning In Home/Stay Discharge planning

15 Empowering Families in Service Planning and Review A belief in the vision and preferences of youth and family members, should guide decisions, treatment, service planning and review.

16 Building a trusting dialogue between program and family A trusting dialogue includes : Honesty/respect Commitment and passion Youth centered/family focused Flexible services Dependable/reliable services Choice

17 Creating a multi-system partnership that empowers families Youth and Families must be accepted as “equal” partners with a purpose not provider/client with a prescription. Creating a multi-system partnership begins with providers willingness to accept such a concept.

18 The Advocates Role in Service Planning The advocate’s role is to assist people to become self- directed individuals. They are to provide support, assist with coordinating services and resources.

19 Supporting Families in Home Visits

20 Working with Families Toward a Successful Discharge

21 Discharge Planning A “Discharge Plan” is a development of resources, support and treatment needs for the youth and his/her family prior to leaving the hospital, or residential treatment facility. The discharge plan also describes how the resources, support and treatment needs identified will be obtained and utilized to maintain and advance the youth’s well being in the least restrictive environment.

22 Family Empowerment leads to family readiness Provide information and resources: * Housing * SSI eligibility * Mental Health services * Supports

23 Family Participation strengthens youth readiness Discharge planning for Youth at a minimum should include: A statement of the youth’s needs for: Supervision, Medication, Aftercare services etc. Provide assistance with reentry to appropriate school Housing Options

24 Families must be informed and endorse the multi-system plan Youth/family accountability and responsibility measures should be addressed throughout treatment utilizing positive, consistent strategies and incentives.

25 Planning for Discharge with Families During Service Planning and Review Acknowledge the challenges to families: Stigma in communities (fear of rejection) Lack of family, community supports Fear of relapse Unrealistic expectations Housing Finances

26 Partnering with the family to create and re-evaluate the plan A partnership is a “collaborative” team who work together to achieve a common goal.  How can we help youth and family members achieve this common goal?

27 Providing needed family supports early on Family/Youth support considerations : Access to supports Transportation Culturally/linguistically competent Availability of supports

28 Supporting Families Post-Discharge Provide ongoing program supports and inclusion: Mentoring Group facilitators Participants at conferences/meetings Paid staff Family advocates

29 Learning from Family Feedback Benefits: Staff/Family Accountability Identifies needs and wants of staff/youth/family/community Improve policy development and practice Access to funds Improve/Add Services

30 Responding to youth and family feedback encourages cooperation, establishes trust and builds relationships needed to facilitate consistency and support progress for youth/family/staff Responding to and incorporate family feedback

31 Research has clearly shown that there are benefits for youth and family members when there is involvement Synergy The sum is greater than its parts!

32 Contact information: Families On The Move of New York City, Inc. 358 St. Marks Place, Suite 203, Staten Island, NY Telephone: / Fax Executive Director: Euphemia S. Adams, FDC, MSW Training Coordinator: Jacqueline Sykes


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