Presentation is loading. Please wait.

Presentation is loading. Please wait.

Jeff Walkowski Itracks Webinar Series January 14, 2010 Getting the Most From OLFGs: Top Tips for Moderators.

Similar presentations


Presentation on theme: "Jeff Walkowski Itracks Webinar Series January 14, 2010 Getting the Most From OLFGs: Top Tips for Moderators."— Presentation transcript:

1 Jeff Walkowski Itracks Webinar Series January 14, 2010 Getting the Most From OLFGs: Top Tips for Moderators

2 Agenda  Background  Top Tips for Chats  Q & A

3 Background  Jointly developed with Casey Sweet  25+ years of online experience  Co-chaired Online Task Force  Train online moderators  Published articles/books

4 Other Notes  These tips are based on:  Personal experience  Observing students  Listening to respondents  “Online Moderating 202”

5 Three Sets of Tips MANAGE INSPIRE HUMANIZE

6 Three Sets of Tips MANAGE INSPIRE HUMANIZE *

7 Tips to Manage the Flow 1.Deliver guidelines 2.Avoid sideline conversations 3.Ask one question at a time 4.Provide transitions 5.Rely on Tech Support MANAGE

8 Tip #1 Lay down appropriate guidelines at the beginning MANAGE

9 Guidelines 1.“Listen” and “talk” to each other – not just to me. 2.Stick to the topic. 3.Heed the “STOP!” request if it occurs. 4.Don’t worry about spelling or grammar 5.Don’t worry about how fast (or slow) you type. 6.It’s OK to disagree, but do it in a nice way. 7.If you get “bumped,” just log back in. 8.If I seem to disappear, wait for me. MANAGE

10 ‘Don’t wory abuot spellin eras as we will al makke them.’ MANAGE

11 Tip #2 Avoid engaging in sideline IDIs MANAGE

12 Tip #3 Provide transitions from one topic to another MANAGE

13 Please finish your posts so we can move to another topic. Let’s switch gears and talk about something else. I wish we had time to discuss this further, but I need to move us along. Ready to move on? MANAGE

14 Casey (Mod): 4. HOW LONG DO YOU TYPICALLY LISTEN TO THIS STATION? DO YOU THEN SWITCH TO ANOTHER STATION OR TURN THE RADIO OFF? Kimberly: 3. I usually don't listen to the radio first thing in the morning. Joan: 4. all day Kimberly: 4. By mid morning I have XXX on. I don’t like a lot of talk radio. Jennifer: 4-mostly all day long Nickie: 4. 3 hours & I turn off the radio Heather: 4 - for about an hour then i shut it off Casey (Mod): KIMBERLY, WHEN DO YOU USUALLY START LISTENING AND HOW LONG HAVE YOU BEEN UP AT THAT POINT? Joan: 4. only chage if they are playong a song I hate Jenefer: 4.I switch to Kson about noon. Karen: 4 on and off all day Kimberly: I usually listen through out the day on the computer. Casey (Mod): 5. ARE YOU LISTENING TO THIS STATION AT WORK OR ANOTHER STATION? PLEASE EXPLAIN. Monica: 4. I listen to all of Jeff & Jer's show then I turn it off MANAGE

15 Tip #4 Ask one question at a time MANAGE

16 Casey (Mod): 4. HOW LONG DO YOU TYPICALLY LISTEN TO THIS STATION? DO YOU THEN SWITCH TO ANOTHER STATION OR TURN THE RADIO OFF? Kimberly: 3. I usually don't listen to the radio first thing in the morning. Joan: 4. all day Kimberly: 4. By mid morning I have XXX on. I don’t like a lot of talk radio. Jennifer: 4-mostly all day long Nickie: 4. 3 hours & I turn off the radio Heather: 4 - for about an hour then i shut it off Casey (Mod): KIMBERLY, WHEN DO YOU USUALLY START LISTENING AND HOW LONG HAVE YOU BEEN UP AT THAT POINT? Joan: 4. only chage if they are playong a song I hate Jennifer: 4.I switch to Kson about noon. Karen: 4 on and off all day Kimberly: I usually listen through out the day on the computer. MANAGE

17 Tip #5 Rely on Tech Support MANAGE

18 What Tech Support Can Do For You MANAGE  Check technical things  Primary greeter to respondents  General instructions  Take care of latecomers  Help in emergencies

19 Three Sets of Tips MANAGE INSPIRE HUMANIZE *

20 Tips to Inspire Participation 6.Keep a good pace 7.Monitor participation 8.Foster interaction 9.Use the whiteboard INSPIRE

21 Tip #6 Keep a good pace INSPIRE

22 How to Set a Pace  Slow down!  Read before asking next question  Allow respondents to read, too  Don’t leave respondents behind  Back-track, re-ask as needed INSPIRE

23 Tip #7 Monitor participation INSPIRE

24 Tip #8 Foster interaction INSPIRE

25 Don’t just answer my questions, but “talk” to each other. Joe said X. Do you agree or disagree with him? Be sure explain. Scroll up and review the ideas mentioned. Which one appeals to you most? INSPIRE

26 Tip #9 Use the Whiteboard INSPIRE

27 Whiteboard Uses  Guidelines  Keywords  Fill-in the blank stems  Picture of you  Other relevant images INSPIRE

28 Three Sets of Tips MANAGE INSPIRE HUMANIZE *

29 Tips to Humanize the Experience 10. Greet them in Waiting Room 11. Use respondents’ names 12. Inject personality into the group 13. Assure about incentives HUMANIZE

30 Tip #10 Greet respondents in the Waiting Room HUMANIZE

31 Tip #11 Use respondents’ names HUMANIZE

32 Jeff Why's it important to ask more questions of people by name? “Shows that you are paying attention” “Keeps us personally involved” “So you feel like it matters that you respond” “So that person can clarify on their answer” HUMANIZE

33 Tip #12 Inject one’s personality into the group HUMANIZE

34 Ways to Inject Personality  Compose guide like you speak  Go along with humor  Recover from gaffes/delays  Introduce yourself at beginning HUMANIZE

35 Tip #13 Reassure respondents about their incentives HUMANIZE

36 How to Reassure Them  At the very end …  Remind them of the amount  How long it should take  How they will know  Contact info (name, , phone) HUMANIZE

37 Three Sets of Tips MANAGE INSPIRE HUMANIZE

38 Chat Tips Summary Manage the Flow Inspire Participation Humanize the Experience  Guidelines  No Sideline IDIs  Transitions  One Q at a Time  Rely on the Tech  Good Pace  Watch Participation  Foster Interaction  Use Whiteboard  Be in Waiting Area  Use Names  Inject Personality  Assure at End

39 Q&A

40 Thank You!


Download ppt "Jeff Walkowski Itracks Webinar Series January 14, 2010 Getting the Most From OLFGs: Top Tips for Moderators."

Similar presentations


Ads by Google