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Houston, we have a problem, I think?! Why they should fight! Dethra U. Giles, MBA, MSCM, SPHR Director, HR and Administration, Emory University, Oxford.

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Presentation on theme: "Houston, we have a problem, I think?! Why they should fight! Dethra U. Giles, MBA, MSCM, SPHR Director, HR and Administration, Emory University, Oxford."— Presentation transcript:

1 Houston, we have a problem, I think?! Why they should fight! Dethra U. Giles, MBA, MSCM, SPHR Director, HR and Administration, Emory University, Oxford College

2 What are other negative impacts of dysfunctional team?

3 @dugiles Dethra Giles

4 The Story of Daniel!

5 Turn off your cell phones or put them on vibrate Participate!!!!! (This is an interactive session) Respect fellow participants! Keep an open mind Enjoy the ride

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7 Dare to disagree

8 Disasters caused by a failure to have conflict Continued Childhood cancer (Alice Stewart, Oxford 1950) Avianca Flight 52: Bogota, Colombia to New York (1990) The unopened message: Battle of Trenton, 1776 (Fought between George Washington and Johan Rall) The Shuttle Challenger (1986)

9 Number of CEOs interviewed: 85% said they avoided conflict because they did not know how to manage conflict or did not want to deal with the fallout

10 Institutional cultures that thwart discord! What is the biggest challenge to constructive discord in the workplace?

11 Decrease in childhood cancer deaths Dr. Alice Stewart and George Neal Dr. Stewart discovered a link between x- rays and childhood cancer Research done in the 50’s but X-rays were not stopped until the 70’s The Woman Who Knew Too Much: Alice Stewart and the Secrets of Radiation

12 Why did Dr. Stewart and Mr. Neal work They sought out disagreement Developed patience Appreciated differences Saw conflict as thinking They mastered the art of “fighting”

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14 You don’t get harmony when everyone sings the same note. -Doug Floyd

15 The Key Dr. Stewart had the Key based on what her daughter said

16 Let’s be HONEST!!!!

17 Conflict is THINKING and we have to get good at it!

18 How? See conflict as an opportunity to learn and gain understanding Be respectful and control your emotions Ask questions Mitigate unhealthy conflict management by others Validate other’s points Manage your stuff No one is perfect and You, yes you, could be wrong

19 The Leading Expert John and Keisha are the leading experts in their field but they cannot seem to agree on anything. It would be wonderful to put them on a project together but every conversation between the two lead to a big blow up: neither has mastered the art of holding their tongue. Both, Keisha and John are currently working on a project with the CEO. The CEO has taken the lead and is using questionable data. Both John and Keisha are quiet what do you do?

20 When to encourage Healthy; and Productive; and Failing to engage in conflict will have a worse outcome than the silence

21 So, the reality is? It is AAB (All About Business)

22 Creating a Conflict Culture Empower people to disagree Embrace differences Hire well Train leadership Have leadership model the behavior Practice Readjust and reassure

23 This starts at HOME in your department

24 What is your plan?

25 QUESTIONS? Dethra U. Giles dugiles@execuprep.com 1-866-580-2596


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