2 About CSICSI BPO was incorporated in India in 2000 to provide professional services to top corporations in India. In early 2005 established a business process outsourcing center in Bangalore, India to provide value added BPO/ KPO to companies in North America.The company’s core BPO team has several man-years of experience in the Global BPO Market. The BPO facility with 100 seats and scope of adding another 100 seats .CSI has established a good client base globally in several niches’ markets with strong delivery capabilities, The Company believes in its Mission of Integrity, Commitment and Teamwork
3 Our Business Verticals Currently CSI is the market leader in data capturing for various companies involved in chemical and associated materials in the Area of Environment Health Safety compliance operating out of India. Our BPO offerings in this area is a unique proposition and needs to have a blend of IT skills as well as strong expertise on chemical and regulatory compliances.We also specialize in all kinds of internet research skills which are used extensively to provide niche services to our clients. Deeds Processing Services provided to banks, mortgage brokers, law firms, title research companies & deed portals of vital financial & legal data from local Government agencies (counties) from the US We specialize in that along with our internet researching techniques.
4 Our ExpertiseWith 14+ years of experience, CSI, Inc. continues to successfully help client's reach their goal more efficiently and effectively for the consumer and business to business markets.As your data processing partner, CSI provides cleaning of data, Upgrading data, merge/purge, and other data-refining services for you or your clients.Our processes and technology support large programs to achieve high quality output services that will meet and exceed your expectations.
5 Our ValuesTo offer a quality of service that will exceed our client’s expectations.To understand the complexities of our client’s culture.We do not look at recruitment in isolation.To ensure that we match Client’s trust on us and we don’t believe in just making money.To start our service with building up relationship with the client and working on focused and well-defined work to get the right benefit.To meet the clients’ requirements within a framework of specific schedule and in a cost effective manner.To provide optimal and cutting edge business solutions leveraging technology and processes to our clients by employing highly qualified team of professionals in an efficient and transparent manner with prime focus on Quality and Usability.
6 How do we work? Define Objectives and Specifications: Ensure understanding of client's business and culture.Obtain client consensus on positions' scope and responsibilities, compensation package, reporting relationships and the profile of the employees.Design and develop the research plan.Feedback.Identify and Assess work:Identifying matching work from databases.- Identifying, screening and evaluation of data to choosethe right client.- Review project with the client.- Feedback.Meeting:Coordinating for meetings.Obtain feedback from client.Conduct reference checks.Prepare detailed work strategy and evaluation reports on each project.Follow Up:Ensure smooth transition of payment.Ensure client satisfaction.
7 Our Work Culture & Philosophy CREATING EXCELLENT WORK ENVIRONMENT:A conducive work environment increases the productivity and provides room for individual’s development. Keeping the same in mind we attempt to provide the best possible work environment and office ambience to our employees.DATABASE CONFIDENTIALITY:The most important part of any relationship is ‘Trust’. There are security checks at all levels. Access to the database and other servers is for authorized personnel. The complex has a complete security setup & is manned 24 hrs.STRONG HR PIPELINE:The most important asset of any successful organization is its people. We have a very strong pipeline , which has been built through various channels like advertisements, consultants, referrals (HUMSAY), internet, training institutes. This helps us in providing the right kind of manpower for the client on a short notice.REWARD AND RECOGNITION:To ensure healthy competition and moral boosting of the best performers .We have a comprehensive reward and recognition scheme in place.
8 Our Business EthicsOur Business Ethics aim to determine the fundamental purposes of delivery and maintenance of your projects. Our entire deal will make sure your projects' security and satisfaction to the utmost level. Our systematic analysis will help you to get the maximum benefit with us as we deliver the real meaning of business ethics in our entire business process.Business ModelFlexible Business Models to suit your businesses requirement in an unstable economy may work against market changes with flexible and pioneering business strategies therefore, the right partners will be the ones who stand by you in executing the response to these market changes.In the new fast growing economy, we realize that information technology outsourcing customers are increasingly demanding the flexibility that best serves their unique business needs.Our people security is paramount :Strict security policy specially for our woman team members.
9 Business Strategy Strategic Levers Domain Knowledge Technology PlatformMethodology & ToolsProcessesReusabilityEnergyCustomer KnowledgeValue Creation AreasCostQualityReliabilitySpeedFlexibilityBenefits to the CustomerSpeed to marketLower total cost of OwnershipReliable solutionsCompetitive AdvantageImproved Efficiency & Effectiveness
10 AccountabilityTaking ownership and delivering on commitmentsTeamworkTogether, we work in a spirit of mutual respect and cooperation, pooling our talents and resources to deliver the best.TrustWe have been granted the trust from all our clients, which is a valuable part of our relationship.InnovationWe continuously develop our team expertise as we strive to evolve with the ever changing challenges and requirements of customers’ businesses.QualityOur success in software development stems directly from an unswerving commitment to quality in people and processes.IntegrityBeing ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.Long-term RelationshipWe invest in relationships with our customers, partners, shareholders and team members.CSI BPO commits to relationships that are synergistic and long-term. We do not compromise on the interests of stakeholders for expedient, short-term considerations.
11 Quality Check :Perform quality checks on a valid sample size.Measure performance against benchmarks identified for the process.Cause Analysis & Monitoring Measures :Analyze Root cause of errors/defects.Solutions and Monitoring measures are worked out and deployed.Process Improvement Task Forces.Task Forces formed in project mode to regularly improve critical delivery parameters and to constantly drive productivity enhancement.Performance Enablers for our Growth:Process Standardization for Agents .Visibility into agent by agent and call by call for continuous improvement.Efficiency Improvements using Six Sigma Techniques.Reduce Wait times.Reduce Unnecessary Steps.Improve efficiency of necessary steps.Mistake Proofing.Improve Employee and Customer satisfaction using metrics, surveys, feedback and coaching.
12 Services we provide Data Entry/Compilation Services Environmental Health and Safety Compliance ServicesMSDS (Material Safety Data Sheet) Services
13 Data Entry/Compilation Services Data ResearchData MiningConsumer ListsNew Home Owners ListNew Movers ListReal Property Mortgage ListForeclosure ServicesCurrent Owner SearchTitle SearchForms Processing Online/OfflineIndexing (Health Claims Processing, Home Loan Forms, Freight Documents, Cheque Entries, Utility Bills, Shipping Invoices)E-PublishingDocument Conversions (Language/Formats)PDF to Word ConversionsImage to Text format ConversionsHTML Tagging
16 System & Server375 workstations with Core2Duo/i3 of 2.6 GHz, 2GB RAM, 19” LCD monitors for software development, testing and support facilities.Uninterrupted power supply through reliable UPS of 125 kvaInternal Training Facilities: In-house staff training facility to train people with the help of interactive tools.Internet Connectivity: A dedicated 20 Mbps leased line for all our development facility supported by a backup 16 Mbps broadband cable link in case the leased line fails.Dedicated Servers for application Hosting, Testing and Client presentation. Xeon Quad processors, 16GB RAM
17 Our Team Directors Vice President I.T Department Operations Sunny BandaruRamesh BhandariVice PresidentPK ChaudharyI.T DepartmentSaleem (IT Head)OperationsRamprasad (Sr. Operations Manager)Sadashiv (Asst. Operations Manager)Sales & MarketingMadhu (Business Development Manager)Ajit Bangal (Business Development Manager)
18 Contact Us USA INDIA CSIBPO, LLC. 22260 Haggerty Rd Suite # 215, Northville, MI-48167,Phone: /INDIACompusystems India Pvt. Ltd.#156, Peddanna Layout, Outer Ring Road of BanaswadiHoramavu BengaluruPhone: /