Presentation on theme: "Employers and DCSS- A Winning Combination What is e-IWO? States electronically send IWOs Employers electronically accept/reject IWO Federal Employer."— Presentation transcript:
Employers and DCSS- A Winning Combination
What is e-IWO? States electronically send IWOs Employers electronically accept/reject IWO Federal Employer Identification Number (FEIN) is THE key identifier Handles terminations, lump sum payments Implementation Options System to system, Fillable PDF and Spreadsheet No cost to Employers States required to implement by October 1, 2015
Portal Registration Everyone must register Complete a Profile form Registration includes Agreement
System to System Implementation For larger employers Flat File or XML Schema offered Mapping IWOs received in file/batches Image Ready PDF Order Offered Employer generates Acknowledgement Manual processing minimized 3 – 5 Month IT Resources
eZ-IWO “No Programming” Options Option 1 ✷ PDF Income Withholding Order ✷ PDF Acknowledgement Pretty Darn Fast Option 2 ✷ PDF Income Withholding Order and ✷ XLS Acknowledgement Xtreme Lightning Speed
The PDF Acknowledgement Option In production since fall 2009 225+ Employers using PDF Acknowledgement Sample – next slide Reduces the IT resources required Accept or reject the IWO Acknowledgement information provided to states Handles termination and lump sums
The XLS Acknowledgement Option In Production since fall 2009 100+ Employers using XLS Reduces the IT resources required Accept or reject IWO Acknowledgement information provided to states Handles termination and lump sums
States Using e-IWO Indiana Kentucky Maine Maryland Massachusetts Michigan Missouri Nebraska New Jersey New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania South Dakota Tennessee Texas Virginia Washington West Virginia Alabama Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Hawaii Idaho Illinois
Some of the 750+Employers on e-IWO – Comprising 7,500+ FEINs Adecco ADP Coca-Cola Refreshments Costco Disney DOD Dollar General Dollar Tree Express Professionals G6 Hospitality Jack in the Box KBR Kelly Services Meijer Pepsi Peoplelink Quest Diagnostics Ruby Tuesday Staffmark Target Tyson Foods UPS Time Warner Cable UPS USPS Verizon Wal Mart Yum! Brands
The Benefits Child support gets to the family sooner Adding additional employers (for states) or states (for employers) is straightforward Increases collections Saves time, money, and resources Ensures uniform IWO data from all states Increases accuracy and reliability of data
Employers and DCSS – A Winning Combination Kathleen Ward Outreach Specialist, CA DCSS
Employers & DCSS – A Winning Combination Overview ■Background ■Employer Data Clean-Up Plan ■Education and Outreach ■Looking Forward
Employers & DCSS – A Winning Combination Background ■Employer Services Team ✷ Maintain accurate and dependable employer data Process updates to employer data Validate newly added employers ✷ Provide outreach to the employer community
Employers & DCSS – A Winning Combination Employer Data Clean-Up Plan (Implemented) ■Create Archived Employer Status ■Employer Automated Merge ■Stop Processing Proactive CP Employment Responses
Employers & DCSS – A Winning Combination Employer Data Clean-Up Plan (In progress) ■Enhanced Employer Search Functionality ■Automate New Employers Added, Confirm Process
Employers & DCSS – A Winning Combination Employer Education and Outreach ■Partner with employer community to provide information on employer roles and responsibilities ✷ American Payroll Association ✷ Employer Development Department ✷ Ascentis/ADP
Employers & DCSS – A Winning Combination Employer Education and Outreach ■Manage Employer Resource Center ■Distribute Employer Services Newsletter ■Develop employer marketing materials ✷ Fact Sheets ✷ Brochures
Employers & DCSS – A Winning Combination Looking Forward ■Expand outreach to include Small Business community ■Focused outreach directed at increasing e-IWO employers ■Develop and implement Employer Self Service Application
What questions do you have?
Kathleen Ward Outreach Specialist-CA DCSS
Working with Employers-San Diego Best Practices Anne Kelly Communications Manager
What we will cover ■Best practices San Diego uses to keep employer information current ■How we communicate with our employers ■What teams are paramount to our success ■What we are planning moving forward
What is our preferred method of communication?
Employer Team Dedicated Employer Team made up of clerical staff Responsible for: ✷ Processing mail incoming from employers ✷ Outbound calling to employers and payroll companies ✷ Updating the state with new information received by the employer ✷ Task review
Health Insurance Team Dedicated Health Insurance Team made up of clerical staff. Responsible for: ✷ Processing incoming mail from employers or health plan administrators ✷ Updating CSE with information provided on the Health Insurance Information form ✷ Sending out lapse in coverage letters ✷ Task review
Call Center Team Call Center team staffs the Employer Line Case Managers are available to answer all employer questions Most common questions include: How do I process a wage withholding? How do I allocate the funds? What do I give the employee?
Early Intervention Team Account Opened Contact NCP for payment Contact Employer and IWO
Communications Team Responsible for outreach within the community Creates videos to show the human faces of our customersvideos Holds webinars to keep employers informed of changes Updates the SD DCSS employer webpage to provide resources for employers
Moving Forward Solicit the most commonly used payroll systems for small employers Outreach campaign to solicit more enrollment in the e-IWO process Customer satisfaction video highlighting NCPs favorable responses to income withholding orders
What questions do you have?
Anne Kelly Child Support Manager, Communications