Presentation on theme: "Direction of Travel for Urgent Care"— Presentation transcript:
1Direction of Travel for Urgent Care Discussion Document
2Our health our care our say, White paper principles Focus on peoples experienceExamine simple access so that people are assessed and directed first time to the right serviceBuild on best practiceEnsure consistent qualityPromote system wide integrated approachJoint PCT, Local Authority commissioning
3Our health our care our say white paper Develop a multi disciplinary workforce strategyAddress IT requirementsMake best use of NHSd, particularly in supporting self care and better information on servicesSupport health and social care economies develop integrated urgent care services
4Definition of Urgent Care Urgent Care is the range of responses that health and care services provide to people who require – or who perceive the need for – urgent advice, care, treatment or diagnosis. People using services and carers should expect 24/7 consistent and rigorous assessment of the urgency of their care need and an appropriate and prompt response to that need
5Questions Do you agree with this definition? If not what would you change about it?Is it right to remove the distinction between in-hours and out of hours urgent care so people have access to a consistent and rigorous assessment of the urgency of their need at any time of day or nightPlease explain why you agreed or disagreed
6QuestionsDo you think health and social care services need to work better together to deliver an effective 24/7 urgent care service?If so please explain how this could be achieved
8Conceptual model of urgent Care Page 14/15Do you agree with the modelIf not, please explain what you would change about it
9Implementing the Six Principles My voice as a service user or carer is clearly heard and acted onI know how to access services if I have an urgent needIf I have an urgent need I can access care quickly and simplyMy safety is paramount to everyone who cares for me
10I can rely on getting the right care (including support for self care), whenever I need it whoever I amThe care I receive meets my needs appropriately, taking account of the urgency and value for money
11My voice as a service user or carer is clearly heard and acted Where we should bePeople are in control and informed of their care choicesAll providers of urgent care regularly assess users experience of their servicesFindings are made publicMembers of the community and people using services are involved at every level
12I know how to access services if I have an urgent need Commissioners provide clear, accurate up-to date info on range of servicesUsers and carers know when where and how to access services, providers can give this informationPeople with long term conditions have agreed personalised care plan, which they hold along with relevant records
13If I have an urgent need I can access care quickly and simply Commissioners map demand, and develop a range of local services inc diagnostics that give people quick accessTelephone provides one form of access and everyone knows what number to callMost services are provided in the local community or at home by a flexible workforce in multidisciplinary teams
14My safety is paramount to everyone who cares for me Standards for better healthServices configured to allow care as close to home as possibleAppropriate governance and supervision are in placeJoint commissioning to ensure integrated health and social care responseElectronic information transfer
15I can rely on getting the right care whenever I need it Provide users with 24/7 accessConsistent rigorous assessmentPeople take grater responsibility for maintaining their own healthService provision is tailored to the needs of the communityDisadvantaged groups are catered for
16The Care I receive meets my needs appropriately Taking account of the urgency and Value for moneyServices offer rigorous assessment and care as close to home as possibleCo-location of services to reflect peoples behaviourWhole system approach to resourcing care shifting away from hospital
17Turning the model into reality PgDo you agree with the description of “where we should be” for principle one, through sixIf not explain what you would add or change about themHave we identified the right national and local actions to address where we should be.
18If not explain what you would add or change about them? What else would make this difficult to deliver?Can you tell us about any examples where people or services are already doing things like this?
19Supporting implementation of the strategy How do we put this into action?Attitudes to riskIntegrated service responsesRural and urban communities (and then there is Kirklees)Are there sufficient leavers for change?Difference between urban & rural settingsHow can we deliver improved urgent care?