Presentation on theme: "Direction of Travel for Urgent Care"— Presentation transcript:
1 Direction of Travel for Urgent Care Discussion Document
2 Our health our care our say, White paper principles Focus on peoples experienceExamine simple access so that people are assessed and directed first time to the right serviceBuild on best practiceEnsure consistent qualityPromote system wide integrated approachJoint PCT, Local Authority commissioning
3 Our health our care our say white paper Develop a multi disciplinary workforce strategyAddress IT requirementsMake best use of NHSd, particularly in supporting self care and better information on servicesSupport health and social care economies develop integrated urgent care services
4 Definition of Urgent Care Urgent Care is the range of responses that health and care services provide to people who require – or who perceive the need for – urgent advice, care, treatment or diagnosis. People using services and carers should expect 24/7 consistent and rigorous assessment of the urgency of their care need and an appropriate and prompt response to that need
5 Questions Do you agree with this definition? If not what would you change about it?Is it right to remove the distinction between in-hours and out of hours urgent care so people have access to a consistent and rigorous assessment of the urgency of their need at any time of day or nightPlease explain why you agreed or disagreed
6 QuestionsDo you think health and social care services need to work better together to deliver an effective 24/7 urgent care service?If so please explain how this could be achieved
8 Conceptual model of urgent Care Page 14/15Do you agree with the modelIf not, please explain what you would change about it
9 Implementing the Six Principles My voice as a service user or carer is clearly heard and acted onI know how to access services if I have an urgent needIf I have an urgent need I can access care quickly and simplyMy safety is paramount to everyone who cares for me
10 I can rely on getting the right care (including support for self care), whenever I need it whoever I amThe care I receive meets my needs appropriately, taking account of the urgency and value for money
11 My voice as a service user or carer is clearly heard and acted Where we should bePeople are in control and informed of their care choicesAll providers of urgent care regularly assess users experience of their servicesFindings are made publicMembers of the community and people using services are involved at every level
12 I know how to access services if I have an urgent need Commissioners provide clear, accurate up-to date info on range of servicesUsers and carers know when where and how to access services, providers can give this informationPeople with long term conditions have agreed personalised care plan, which they hold along with relevant records
13 If I have an urgent need I can access care quickly and simply Commissioners map demand, and develop a range of local services inc diagnostics that give people quick accessTelephone provides one form of access and everyone knows what number to callMost services are provided in the local community or at home by a flexible workforce in multidisciplinary teams
14 My safety is paramount to everyone who cares for me Standards for better healthServices configured to allow care as close to home as possibleAppropriate governance and supervision are in placeJoint commissioning to ensure integrated health and social care responseElectronic information transfer
15 I can rely on getting the right care whenever I need it Provide users with 24/7 accessConsistent rigorous assessmentPeople take grater responsibility for maintaining their own healthService provision is tailored to the needs of the communityDisadvantaged groups are catered for
16 The Care I receive meets my needs appropriately Taking account of the urgency and Value for moneyServices offer rigorous assessment and care as close to home as possibleCo-location of services to reflect peoples behaviourWhole system approach to resourcing care shifting away from hospital
17 Turning the model into reality PgDo you agree with the description of “where we should be” for principle one, through sixIf not explain what you would add or change about themHave we identified the right national and local actions to address where we should be.
18 If not explain what you would add or change about them? What else would make this difficult to deliver?Can you tell us about any examples where people or services are already doing things like this?
19 Supporting implementation of the strategy How do we put this into action?Attitudes to riskIntegrated service responsesRural and urban communities (and then there is Kirklees)Are there sufficient leavers for change?Difference between urban & rural settingsHow can we deliver improved urgent care?