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CUSTOMER SATISFACTION SURVEY RESULTS. June 2006 1) The facility was welcoming, comforting and safe 4.81 Excellent104Good 19 Fair0Needs Improvement 0Dissatisfied1.

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Presentation on theme: "CUSTOMER SATISFACTION SURVEY RESULTS. June 2006 1) The facility was welcoming, comforting and safe 4.81 Excellent104Good 19 Fair0Needs Improvement 0Dissatisfied1."— Presentation transcript:

1 CUSTOMER SATISFACTION SURVEY RESULTS

2 June ) The facility was welcoming, comforting and safe 4.81 Excellent104Good 19 Fair0Needs Improvement 0Dissatisfied1 2) It was easy to find my way around the agency Excellent 95 Good27Fair 1 Needs Improvement 0Dissatisfied1 3) I was treated with respect throughout my visit Excellent109Good13Fair1Needs Improvement 0Dissatisfied1 4) I was provided with accurate information Excellent104Good17Fair2Needs Improvement 0Dissatisfied1

3 June ) Staff assisted customers in getting the services they needed Excellent 98 Good23Fair 2 Needs Improvement 0Dissatisfied1 6) To what extent have the services met your expectations? 4.74 Excellent93Good27Fair3Needs Improvement 0Dissatisfied1 7) How well do you think the services met your ideal set of services? 4.72 Excellent96Good24Fair3Needs Improvement 0Dissatisfied1 8) Overall satisfaction received at this One Stop Center Excellent102Good21Fair0Needs Improvement 0Dissatisfied1

4 Percentage of Surveys Received 124 Surveys Received ÷ 376 Total First Time Visits 33 Percent

5 DEPARTMENT CUSTOMER SATISFACTION RATINGS June 2006

6 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryCore Survey Count 94 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? ) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.84

7 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryINTENSIVE Survey Count 0 1) The facility was welcoming, comforting and safe. 2) It was easy to find my way around the agency. 3) I was treated with respect throughout my visit. 4) I was provided with accurate information. 5) Staff assisted me in getting the services I needed. 6) To what extent did we meet your expectations? 7) How well do you think the services you received compare to your ideal set of services? 8) What is your overall satisfaction with the services you received from this One-Stop Center?

8 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryAdventure park Youth Survey Count 3 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? 7) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.33

9 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategorySanta Fe Springs Youth Survey Count 2 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? ) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.50

10 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryWhittier Youth Survey Count 25 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? ) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.72

11 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryBUSINESS-Whittier Survey Count 18 1) The services were helpful to the business. Exc ) The staff was informative when explaining services ) The business was treated with respect throughout their visit ) The staff responded to requests ) The PfP/ WorkSource Center met the business expectations ) The services were easily accessible ) Will the business continue to use our services? Yes-18 8) Services used: Business Room-2, Placement- 1, Recruitment-13, Business Networking-2, Internet- 2, EDD-2, HR Forum-2, Phones-2, On-site interview-5, Fax-1, Prescreen-3 9) Would the Business recommend our services? Yes-16, 2- No Answer

12 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryParamount Core Survey Count4 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? ) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.25

13 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryBUSINESS-Paramount Survey Count 0 1) The services were helpful to the business. Exc. 2) The staff was informative when explaining services. 3) The business was treated with respect throughout their visit. 4) The staff responded to requests. 5) The PfP/ WorkSource Center met the business expectations. 6) The services were easily accessible. 7) Will the business continue to use our services? Yes 8) Services used: Recruitment EDD Internet On Site interviews Labor Market 9) Would the Business recommend our services?

14 Survey is based on a one through five rating. EXCELLENT = 5 GOOD = 4 FAIR = 3 NEEDS IMPROVEMENT = 2 DISSATISFIED = 1 CategoryParamount Youth Survey Count5 1) The facility was welcoming, comforting and safe ) It was easy to find my way around the agency ) I was treated with respect throughout my visit ) I was provided with accurate information ) Staff assisted me in getting the services I needed ) To what extent did we meet your expectations? ) How well do you think the services you received compare to your ideal set of services? ) What is your overall satisfaction with the services you received from this One-Stop Center? 4.80

15 Customer Comments June

16 Customer Comments – Core Veronica Mendez is an asset. She is always helprful and willing to help when ever it is needed. Everything is great. Veronica Mendez always helps me when I have computer problems. Mary was very patient with me and very sweet and respectful. Veronica was very helpful. Veronica Mendez assisted me with my resume and filing for unemployment, made it very welcoming and friendly. The help was excellent. This is a wonderful place for my job search. The staff are doing an excellent job especially when I need it. Mary and veronica have been more than helpful. They are excellent.

17 Customer Comments – Core Start orientation as scheduled, on time. Ensure clients not to use the computer for other purose, other than job search.

18 Customer Comments-Whittier Youth Everything is great the way it is. Desireee was very kind and sweet. She is very helpful. Thanks to everyone for helping. It is already very good. My Space (8)

19 Customer Comments- Paramount Core Keep doing things the same way. I like the way she explains to me the easy way to get a job. Thanks.

20 Customer Comments- Paramount Youth Heard about the youth center from a friend. I heard about the center from my mom. Center is close to my house, which is good. Blanca is excellent. Heard about you from a friend.Bring back my space. Com.

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