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Business Process Improvement RIMS 2013 Forum Adam Bevins Strategic Asset Manager.

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Presentation on theme: "Business Process Improvement RIMS 2013 Forum Adam Bevins Strategic Asset Manager."— Presentation transcript:

1 Business Process Improvement RIMS 2013 Forum Adam Bevins Strategic Asset Manager

2 Knowledge as an asset 2 Wisdom Knowledge Information Data Intelligent Systems People

3 Systematically managing knowledge as an asset Business Process Improvement 3 Deming Cycle

4 Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2 Enterprise Data Model Asset Management Systems Asset Register Work flow Field Devices Support Systems Needs Analysis Spatial Analysis Finance Management Resource Planning HRIMS Health & Safety Presentation Layer Dissemination Layer Why have business process improvement? Condition Assessment Traditional area of focus Foundation

5 Standardising terminology Business Goal –Behaviour: ‘One Downer Way’ across contracts –Customised to the way we do business Features –Standardising commercial framework –Provision of process mapping –Consistent system setups –Consistent data and reporting –Training, documentation held centrally Business Processes

6 Business Processes - Approach

7 Example Optimise Routine Maintenance 7

8 8 Landscape Process – High level

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13 Standardising roles Development of robust job descriptions Organisational structure (relevant for larger organisations) What we learnt on the way

14 Building on business processes 14 Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2 Enterprise Data Model Asset Management Systems Asset Register Work flow Field Devices Support Systems Needs Analysis Spatial Analysis Finance Management Resource Planning HRIMS Health & Safety Presentation Layer Dissemination Layer Condition Assessment

15 Enterprise Data Model 15 Standardised Activity Codes: Logical Category levels, naming conventions

16 Naming conventions Examples:  TM6NZT-10-Coastal Otago-P  TM6NZT-10-Coastal Otago-C-CM  TM6NZT-10-Coastal Otago-C-DA  TM6NZT-10-Coastal Otago-C-CS  TM6NZT-10-Coastal Otago-C-CN1  TM6NZT-10-Coastal Otago-C-CN2 OR:  TM6GOR-12-Gore-P  TM6GOR-12-Gore-C-RM Where:  TM = Transportation Maintenance  6 = Area (1-6)  NZT = NZTA  GOR = Gore  10 = Last two digits of Commencement Year of the contract (calendar year)  Coastal Otago = Short Project Identification (as appropriate for differentiation purposes)  -P = Parent (optional, depending on project setup structure) And  -C-CM = Child Project: Contract Management  -C-DA = Child Project: Dunedin Area  -C-CS = Child Project: Chip Seal  -C-CN1 = Child Project: Construction 1  -C-RM = Roading Maintenance

17 Standardising our Financial System Direct Materials 2401 Aggregates1 (means rock/bulk fill) 2402 Aggregate 2 (means sub base) 2403 Aggregate 3 (means base course) 2404 Aggregate 4 (means maintenance metal) 2405 Aggregate 5 (means sealing chip) 2406 Aggregate 6 (means any other aggregate) 2409 Sand (plus dust and ice grit) 2701 Asphalt Works 2702 Asphalt Third Party 2750 Asphalt Rap 2800 Bitumen 2900 Polymer Bitumen 2950 Cement 3000 Chemical (means Chemical or Additive) 3200 Concrete 3300 Emulsion 3301 Emulsion 1 (means Polymer Emulsion) 3850 Other Materials (means Minor Materials) Example: FY 2010/11 Other materials = $56M Aggregates = $24M

18 Detailed Data Mapping 18

19 Data Quality through intelligent data Management and people

20 Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2 Enterprise Data Model Asset Management Systems Asset Register Work flow Field Devices Support Systems Needs Analysis Spatial Analysis Finance Management Resource Planning HRIMS Health & Safety Presentation Layer Dissemination Layer Why have business process improvement? Condition Assessment

21 Early results

22 Implementation process 22 Hossein Cheraghi et al. (1999: p.3)

23 Questions?


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