3 IEM is a privately held corporation with headquarters in Marion, North Carolina near the beautiful Blue Ridge Mountains. We have been serving industry in Western North Carolina and around the world for over 16 years.
5 Corporate Safety Officer:Scott Rathbone / Jimmy Brooks Mission Statement: IEM ’s goal is to effectively work safely with no lost time accidents company wide. Customer Safety: Site visits to safety inspect IEM onsite employees. Twice annual OSHA style inspection performed for regular customers at no cost. Intensive Safety Focus Daily Toolbox Topic Weekly Staff Meeting Topic Safety Assurance Guarantee: Management Bonus Tied to Safety Performance. Online and onsite Employee Safety Training. Lockout / Tagout - Confined Space – Forklift - Aerial Lift - Bloodborne Pathogens – and more
7 Automotive Bakery Cable/Fiber Optics Chemical Electrical Food Furniture Our reputation has been built on excellent customer service to many industrial segments such as the following: Heavy Equipment Hospitals Lumber Medical Metal Finishing
8 Mining Oil & Gas Packaging Paper Pharmaceuticals Plastics Textile Water Treatment Wood Products Quarry Recycling Steel Fabrication
10 This allows us to have greater control over each job and in turn give you a better product or service. IEM is a multi-faceted industrial contractor. We understand that the customer is our employer and our commitment to that philosophy is apparent in every job we do. Our different divisions allow us to perform many varied jobs without sub-contracting them. $$$
12 Automation Division HOW DO YOU ACHIVE AUTOMATION S-U-C-C-E-S-S? #1Let a company with fantastic staff diversity lead you to success. #2No proprietary work, programming, or skills knowledge remains hidden with us. #3You own all the software and there are no hidden passwords and we share our knowledge. #4IEM service engineers have managed many different projects involving building, mechanical, electrical, and automation trades and we stay all the way; fabrication, installation, start-up, and commissioning.
13 What can IEM ’s Automation group do for you? IEM Engineering can show you how to get the best performance out of monitoring software or implement a control program that will remove operator error and provide your facility with a near hands free process. Do you need a complete turnkey program? IEM specializes in the design of automation equipment, fabrication, integration of complex components, installation and start up of simple and complex systems. IEM has an experienced staff to design and fabricate custom control panels and make upgrades to existing equipment.
14 Construction Division Most importantly, quality, cost control and safety are supremely important to us. What does the customer get from our GC Division? IEM does procurement and submittals for material, shop drawings and scheduling have been tailored to insure smoother execution of on-site construction activities. Planning is customized to the budget and needs of the client.
15 Electrical Division Do you need electrical personnel on a temporary basis? IEM can supply the people for as long as you need them. How comprehensive is the Electrical group? IEM can take a motor control project from an idea or design, prepare a wiring diagram, determine the components for the enclosure and complete a fully automatic control system for a variety of commercial or industrial applications. How good are we? IEM’s Electrical Division is managed by unlimited license electricians.
16 Mechanical Division NC IEM’s Mechanical Division is a NC based company specializing in machine rigging, removal, relocation, and installation. Process piping for air, water, gas, and steam condensate is a specialty of ours also. IEM’s Mechanical Division will guide you through the pitfalls of unnecessary complexity and help you find a balance in sensible design. A more complex system than necessary is more costly to install and maintain. Plumbing Heating Ventilation Sheet Metal Welding Process Piping Air Conditioning
17 Project Management … from Foundation to Automation … Total integration of projects big or small!!! Look to IEM for the total, single-source solution. Let a company with fantastic staff diversity lead you to success. No proprietary work, programming, or skills knowledge with us. Our success is your success and full knowledge transfer from our skilled workforce is transferred to your staff. IEM experience and our staff diversity give you the best chance for total success on your projects. We evaluate the customer’s applications and projects and assemble the optimum number of team members and skill sets. Often we enlist the help of contractors local to your plant, or we can recommend fabricators with expertise for your specific project.
19 Boiler Repair Boring Machines Centerless Grinders Chain Conveyor Systems Chillers CNC Lathes CNC Machine Troubleshooting Compressors Conveyors Drills Machine Installation Machine Maintenance Machine Refurbishment Machine Repair Magnetic Separator Machines Mechanical Plumbing Mechanical Air Molding Machines Ovens Pneumatic Presses Dye Machines Gases Heat Treat Furnaces High Frequency Machines Hoist Systems HVAC Hydraulic Presses Induction Braze Machines Injection Machines Inspection Machines Lathes Lift Stations Pneumatic Conveyors PLC Controls PLC Troubleshooting PLC Upgrades Prototype Machine Building Pump Stations Robot Troubleshooting Silo Material Handling Systems Strapping Lines Test Equipment Washers Water Service Employee Skills & Experience
20 Battery Backup Systems and Repairs Communication Systems Computer Bank Terminations Control Drive Repair Electrical Buss Ducts Electrical Piping Electrical Troubleshooting Equipment Control Panels Facility IS Systems and Wiring Facility Switchgear Fire Alarm Systems Installation and Troubleshooting Frequency Drive Stations Install Electrical Services MCC Units Medium Voltage Switchgear Wire Raceways Electrical Skills:
25 Maintenance is not your core business and you need help with maintenance philosophy? Do you have variability in workload or a temporary production schedule increase? IEM can staff your plant with expert maintenance personnel for shutdown maintenance, weekend maintenance, short-term, or long- term maintenance personnel. Need a partnership to help your company grow? IEM holds monthly partnership meetings with our customers. IEM facilitates joint problem solving. IEM provides shutdown teams.
27 Analytical Maintenance Procedure Writing Preventive Maintenance Procedure Writing Tool Crib Setup Maintenance Program Assistance Implementation of World Class Maintenance Programs Implement and Fix CMMS Programs Training Programs Policy Writing
28 Companies are still very much stuck in the rut of reactive maintenance. Why is this so? Because the business processes have failed to keep pace with the rapidly moving technologies. IEM knows and understands that maintenance is a process driven by: disciplined thoughts and disciplined actions by disciplined people. Management’s Role in Driving an Unsuccessful Maintenance Organization… politics…disjointed organizational goals…no/poor objectives
29 Plant Manager’s Role for a Successful Maintenance Program The plant manager must create an inter-department working environment in which maintenance can succeed. Plant managers must make production responsible for effective use of maintenance services and hold it accountable. Maintenance Manager’s Role Many feel that a maintenance supervisor with 20 years experience must know what he is about. Yet, the incumbent supervisor, while he means well and is conscientious, may still think the same way he did as a craftsman. “Making the equipment run again” may be his primary objective. Production’s Role for a Successful Maintenance Program A production department that fails to make equipment available to maintenance for necessary scheduled maintenance so it can meet its production targets undermines overall plant performance.
30 Most inspections are completed while equipment is operating because we do not want to waste valuable shutdown/offline time on inspections that could be done on the run. To help change this external perception, maintenance professionals need to correct some of their own views that perpetuate this negative view of their profession. Key Notes for Maintenance Managers: The maintenance team must generate corrective maintenance tasks off the PM’s they perform. Another obstacle to maintenance success is the traditional image of maintenance professionals--often viewed as "grease monkeys." Understand that undisciplined maintenance resource management will not change anything.
31 1.Hiring process we use thoroughly screens all prospects through testing. 2.Reporting process is tried and true. IEM requires certain reports and you select from catalog what you want. (See available reporting below.) 3.Years of staff experience in the maintenance field has resulted in SOP’s for smooth maintenance operation. 4.RCPE (root-cause-problem-elimination) program to reduce machine downtime. 5.Support from a diverse staff that: - prevents extended downtime. - consults with site staff about RCPE issues with no additional costs……………. HOW can we fix your program?
32 IEM is a PMO. We have standards that our maintenance teams must meet. Dr. Deming and Maintenance? Dr. Deming’s Fourteen Management Principles are applicable to a good maintenance program: IEM wants the total maintenance program. We know we can reduce your downtime through RCPE and better maintenance standards. 1. Create constancy of purpose towards improvement of product and service, with the aim to become competitive, stay in business, and to provide jobs. 4. End the practice of awarding business on the basis of price tag. Instead minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust.
33 IEM has multiple customer’s and this allows discovered improvements to be implemented at all sites as needs permit. We strive to improve our costs and performance so we can satisfy the customer’s needs and expectations. IEM has the experience to select the right people to change your program for the better. IEM offers our maintenance employees skills based training on our website. We currently have 14 modules consisting of 16 classes. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. 6. Institute training on the job. 7. Institute leadership. The aim of leadership should be to help people and machines and gadgets to do a better job. Leadership of management is in need of overhaul, as well as leadership of production workers.
34 IEM hires maintenance crews with a well rounded background and good education that makes them unafraid to work together and make recommendations to improve the maintenance program. The IEM maintenance crew is encouraged to work with the customer’s engineering and production personnel. 8. Drive out fear so that everyone may work effectively for the company. 9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
35 Unfortunately our business does require MBO. Our leadership objective, you must have a numerical goal, is a target of less than 2% downtime plant wide. The IEM team works with one another, production, and engineering to reduce downtime. 11. Eliminate work standards (quotas) on the factory floor. Substitute leadership. Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
36 12. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. Remove barriers that rob people in management and in engineering of their right to pride in workmanship. This means inter alia, abolishment of the annual or merit rating and of management by objective, management by the numbers. IEM empowers its employees to make changes and we are huge facilitators and believe in the CI program. We believe the operator knows the machine. We believe the engineer knows his work. We believe the OEM knows their machines better than anyone else and we work within this knowledge.
37 13. Institute a vigorous program of education and self- improvement. As IEM learns at our maintenance sites, this knowledge and experience is shared with all our sites. We train our crews on safety. We share safety issues from site to site. Any knowledge gained at one facility to make maintenance improvements is shared as necessary at other maintenance sites.
38 We will work with you to implement an effective and fair plan. We can blend your crew and our crew. We can assume responsibilities for your existing maintenance crew. Have concerns about maintenance staff transition? The main thing is that we will work with you to provide the best solution to make you successful. We can supply a full staff on (24) hours notice. Approximately (15) years experience per Technician. Includes: Site Manager Supervisor Scheduler and Technicians
54 We want our customers to get the most expertise for their dollar. IEM requires all contract maintenance site employees to go through a battery of classes and testing to ensure adequate job performance in addition to experience and college education.
55 1.0ABearing Certification I 1.0BBearing Certification II 2.0AShaft Alignment Certification I 2.0BShaft Alignment Certification II 3.0Coupling Certification 4.0Lubrication Certification 5.0Belt and Pulley Certification 6.0Chain and Sprocket Certification 7.0Motor and Gearbox Certification 8.0Control Fluid Certification 9.0Electrical Certification 10.0PLC Certification 11.0CNC Certification 12.0Robot Certification 13.0Watlow Programming 14.0Dust Collection Certification IEM currently has online training and testing for the following:
58 What sets IEM apart? Agile Versatile Responsive $$$ Cost Savings $$$ 24/7 Customer Support!!! IEM will work hard and smart to help ____________ exceed their goals. We are employed by IEM but we work for you. Because we care about our customers.