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Copyright © 2006 SubscriberWise, Ltd. All rights reserved.

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Presentation on theme: "Copyright © 2006 SubscriberWise, Ltd. All rights reserved."— Presentation transcript:

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2 Copyright © 2006 SubscriberWise, Ltd. All rights reserved.

3 Discover the Value of SubscriberWise ® for your System!  Eliminate fraud  Recover equipment  Collect security deposits  Reduce bad debt  Grow subscriber base  Cross-sell and up-sell more products  Empower CSR’s to become ‘sales agents’ not ‘order takers’ to better promote your offerings  Take control of your system with knowledge about your subscriber’s payment behavior  Powerful, accurate, intelligent, and cost-effective risk management solutions for your system

4 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. MultiChannel News® 03/21/2005 Prior to starting this program, we were probably losing in excess of $150,000 a year in equipment. We’re $30 million a year in sales,” said Massillon Cable president Bob Gessner. “Since we started in August of ’03, we have now lost one converter.”

5 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. PRESENTING

6 Intelligent Decisioning  Designed exclusively for the Cable Industry (custom model with 17 scoring parameters including FICO® Scores as a component)  SubscriberWise® model decisions “thin” or non-existent credit files for our industry (recent immigrant, young adults, mature cash spenders, recently widowed or divorced)  Leverages TransUnion’s® robust credit database  Similar system used by the world’s largest banks and lending institutions  Provides real-time, consistent, objective and INSTANT decisions  System is completely flexible and customizable for product offerings, price points, deposit limits, and risk tolerance  SubscriberWise® is designed to identify duplicate service requests for the same SSN AND address making it possible to associate family and household members to the same high risk units

7 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. SubscriberWise ® Goal Continue to grow subscriber base while limiting :  Substantial equipment loss  Fraudulent use of SSN’s to obtain service and equipment  Roommates and relatives knowingly defrauding operator of service and equipment  Subscribers whose histories include serious delinquency, collections, and non-payment to other creditors  Subscribers with other high risk scenarios  Reduce 3 rd party collection agency fees

8 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. As for Massillon’s unreturned set-top, Howe hasn’t given up on retrieving it. “I know where the converter is,” he said. “I’m really still working to get that back.”' The ex-subscriber who has it moved three hours away, to Toledo, Ohio. “She promised to return it,” Howe said. “I’ve contacted the person she’s renting from, as well as her parents. It’s really just a matter of time.” MultiChannel News 03/21/2005

9 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Inquiry Input Guidelines “Full Identifying Information”  Complete first, middle initial, and last name  Any generational designators (Jr., Sr., 2 nd )  Complete date of birth  Social Security Number  Complete UNIT address (including zip code)  Phone Number

10 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Process is FAST and EASY!

11 Copyright © 2006 SubscriberWise, Ltd. All rights reserved.

12 Results are IMMEDIATE and INTELLIGENT

13 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Services and deposits can be customized quickly and easily by operator based on risk tolerance, product offerings, price points, etc. Marketing and information messages are also fully customizable

14 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. “No Subject Found”  Subscriber has no credit file (different from ‘not scored – insufficient credit’)  Data elements not entered correctly (often name and SSN)  Fraud (parental id theft, deceased, other contradictory information)  System will return the following instructions to your CSR Verify SSN with subscriber If SSN was entered incorrectly, submit new credit report with corrected SSN If SSN is correct, obtain driver license or state ID number and contact credit department If credit department is unavailable, schedule service request and advise customer that credit department will contact subscriber with any questions Obtain good contact numbers.

15 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Well Qualified Subscribers  SubscriberWise® will identify subscribers with exceptional credit histories with marketing messages contained in Instant Decision report  Subscribers with excellent credit and financial resources often request limited service  Allows CSR to leverage sales effort with special incentive indicated in marketing message(s) to cross-sell and up-sell product offerings to well qualified subscribers

16 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Credit Challenged Facts  3 out of 4 service requests from credit challenged  Credit challenged often interested in high end bundle despite financial crisis or inability to pay  Severely credit challenged often present extraordinary acquisition risk to cable industry: Residential instability Unable or difficult to locate Unemployed or underemployed Associated with multiple service requests for same unit Not threatened by reporting delinquent payment behavior Other high risk scenarios

17 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Important Considerations  Credit challenged are GOOD people in DIFFICULT circumstances  Credit challenged people WANT to pay their bills  Paying bills is “EASY” when income is sufficient  Credit challenged DESIRE and DESERVE the same quality of life as everyone else  Credit challenged ARE profitable to industry  Credit challenged WILL be given an opportunity to enjoy our industry’s products and services  NO subscriber request should ever be denied because of credit risk

18 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Summary  Cable operators are creditors with an FCRA permissible purpose  Risk assessment is necessary as the cost to deliver service and equipment skyrockets  Fewer truck rolls for fraud, non-payment, and churn of high risk units  Process helpful for back-end collections  Ability to approve all subscribers, regardless of credit risk factors  Significantly higher recovery rate on expensive equipment  Sophisticated decisioning to identify the best and worst subscribers for a truly rapid and significant ROI  Process is fast, intelligent, cost-effective, and flexible

19 Copyright © 2006 SubscriberWise, Ltd. All rights reserved. Thank you for viewing this presentation! If you’d like to partner with SubscriberWise® or learn more, please contact our office at


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