12 Body Language is in the eye of the beholder warmth & authoritative leaders personal connection, affection, respect open body postures,palm up hand gestures, a full frontal body orientation, positive eye contact, synchronized movements, head nods, head tilts, smiles erect posture, command of physical space, purposeful stride, firm handshake, steepling, palm down gestures
13 Body Language not all instant impressions are accurate they don’t consider context find meaning in a single gestures they don’t know the baseline evaluate through the filter of personal biases evaluate through the filter of cultural bias
14 Body Language - for Leaders successful leaders don’t memorize ‘the right’ physical gestures aware that their body language dramatically impacts colleagues, clients, staff the most well-meaning behaviors will sometimes be misinterpreted ever alert to finding authentic ways to align verbal and non- verbal communication
15 Listening we will become good listeners only when we can acknowledge that we have a lot to learn
16 Blocks to Effective Listening competition fear judgements lack of time
23 Reflection Questions When (time or circumstances) do you fail to listen well on the job? Think of someone in your organization who listens well. Can you describe what he or she does that leads you to fell heard? What would you do to make more time for listening at work?