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IT Service Servicio TIC August 31 th 2012. 2 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US.

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Presentation on theme: "IT Service Servicio TIC August 31 th 2012. 2 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US."— Presentation transcript:

1 IT Service Servicio TIC August 31 th 2012

2 2 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US

3 3 WE CAN HELP YOU THE TEAM

4 4 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US MIGUEL ÁNGEL ROMÁN IT TEAM MANAGER THE TEAM

5 5 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US CARLES GARCIA ED1 MORNINGS MARTA MONTAÑES ED1 AFTERNOONS JAVIER ESCACENA ED3 MORNINGS DAVID FERNANDEZ ED3 AFTERNOONS MIREIA DOMENECH EDSC MORNINGS FRANCESC SERRA EDSC AFTERNOONS THE TEAM

6 CONTACT US IF YOU NEED IT ASSISTANCE WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US Configuring the wireless network on your devices Configuring your ESADE account Sending files to printers Accessing to the ESADE Intranet 6

7 7 PROVIDED IT SERVICES OUR SERVICES

8 8 WE CAN HELP YOUINFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US 100Mb Mailbox 650Mb Network Folders (private home directory S: and shared folder R:) Access to ESADE Intranet Wireless HotSpot (“esade”) Scanner at MBASA room 3 XEROX printers and photocopiers on 0, 2 and 3 floor VGA to DVI / MAC / iPad adaptors lending service Touchscreens at the 12 MeetingRooms OUR SERVICES

9 9 INFORMATION OF INTEREST THE BASICS

10 10 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US 1. Print and make photocopies on campus 2. Pay at the on-campus cafes, restaurants and parking 3. Borrow material from the library You can top up your card with cash at ARAMARK coffee or restaurant on the ESADE Campus TUI CARD Advantages You need to ACTIVATE your TUI card on the Intranet for first use 4. Access to the Meeting Rooms

11 11 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US HOW TO PRINT You can print from 1. Any computer of the Campus 2. Your personal laptop

12 12 WHERE TO PRINT 0 Floor 2nd Floor 3rd Floor WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US

13 13 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US HOW TO CHANGE YOUR PASSWORD 1.Go to e-Office 2.Click «Password» at the option list 3.A new window will appear. Introduce your new password. ESADE Intranet

14 14 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US HOW TO FORDWARD YOUR ESADE ACCOUNT 1.Go to e-Office 2.Click «redireccion del correo/Mail Forward» at the option list 3.Follow instructions to forward your Esade ESADE Intranet

15 15 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US HOW TO REQUEST A USERNAME CHANGE 1.Go to Preferences 2.Click «Request a username change» at the option list 3.Follow the rules and instructions to request your new username ESADE Intranet

16 16 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US Advantages 650MB NETWORK FOLDERS 1. They are secure in case of disk failure 2. The user does not depend on the computer to work 3. Increased security against viruses 4. Access from anywhere

17 17 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US TO REMEMBER USERNAME:

18 18 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US TO REMEMBER  e-Office More info at: WebAccess:

19 19 WE CAN HELP YOU INFORMATION OF INTEREST PROVIDED IT SERVICES HOW TO CONTACT US PLEASE NOTE

20 20 HOW TO CONTACT US HELPDESK

21 21 WE CAN HELP YOU PROVIDED IT SERVICES HOW TO CONTACT US 1. IT Service: 3rd Floor (between 3D01 & 3D03) FIRST WEEK: SPECIAL ROOM 1D03 3. External phone number: address: IT Service Help Desk at MBA Campus is open: Weekdays from 8:00h to 18:00h 2. Internal Phone number: 5555 HOW TO CONTACT US INFORMATION OF INTEREST IT Service Help Desk at Sant Cugat Campus is open: Weekdays from 8:00h to 22:00h Saturdays from 8h to 14h

22 22 Q&A WE CAN HELP YOU PROVIDED IT SERVICES HOW TO CONTACT US INFORMATION OF INTEREST THANK YOU IT CREW

23 23


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