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 ADRCs serve as a highly visible and trusted place to go or call for unbiased information and assistance regarding public benefit programs, community-based.

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Presentation on theme: " ADRCs serve as a highly visible and trusted place to go or call for unbiased information and assistance regarding public benefit programs, community-based."— Presentation transcript:

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2  ADRCs serve as a highly visible and trusted place to go or call for unbiased information and assistance regarding public benefit programs, community-based services and long term support services for seniors, caregivers and individuals with disabilities regardless of income source.  ADRCs are information and access service systems that include networks of state and community organizations that work together in a coordinated manner to provide consumers with points of entry to public benefit programs, community-based services and long term care support services.

3 Service System Challenges  Increase in demand  Reduced service budgets  Fragmented systems  Hard to access  Confusing  Lack of focus on consumer  Institutional bias

4  Seamless access system from consumer perspective  High level of visibility and trust  Proactive intervention with LTC pathways  Options counseling  Integration of aging and disability service systems  Formal partnerships across aging, disability, and Medicaid services  All income levels served  Quality improvement

5  ADRCs are not necessarily located in a single physical place and the program components are not necessarily carried out by a single agency.  The service model of ADRCs is more a process than an entity.

6 The ADRC service model that Illinois elected to implement is the “no wrong door” approach where aging and disability providers partner together to enhance and strengthen the present access system.

7 “a relationship between organizations characterized by mutual cooperation and responsibility for the achievement of a specified goal.” American Heritage Dictionary

8  Growth of the “aging with disabilities” population  Individuals with disabilities are growing older  Individuals who are aging are experiencing disability  Unnecessary institutionalization of both populations  Access to independent living is a civil right for everyone

9  Accomplish goals together that are difficult to accomplish alone  Use resources efficiently/expand capacity  Reach and serve more people  Identify and meet unmet needs  Share a voice

10  Building better service systems  Leveraging funding and resources  Rebalancing systems  Doing things together better that cannot be done alone

11  Funding shared  Written agreement  Written referral protocols  Co-location of staff  Regular cross-training of staff

12  Routine collaboration to better serve individual clients  Use of same or compatible IT systems  I&R resources are shared  Client data are shared  Joint marketing and outreach activities

13  Formal Partnership Agreements, Protocols or Contracts with:  Critical Aging & Disability Organizations  Medicaid  SHIP, Adult Protective Services & 211  Veteran’s Administration (VA) Centers

14 Betsy Creamer Office of Older American Services One Natural Resources Way, #100 Springfield, IL /


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