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Making IT Better at Genentech

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Presentation on theme: "Making IT Better at Genentech"— Presentation transcript:

1 Making IT Better at Genentech
Monica Kumar Technical Lead, Collaboration Services

2 Agenda Background Calendar interoperability
Interoperability as a strategy Conclusion – looking ahead

3 Background Founded in 1976 by venture capitalist Bob Swanson and biochemist Dr. Herbert Boyer Focused on drug discovery efforts to address unmet medical needs. Today, Genentech manufactures and commercializes multiple therapies that treat serious or life-threatening medical conditions in the areas of oncology, immunology, and disorders of tissue growth and repair.

4 Interoperability Focus
Background 2007 2009 2011 Interoperability Focus Google Decision gCal Roche Merger 19,000 Employees / Consultants 500+ Admin Professionals Google collaboration platform 80,000 Employees / Consultants Highly global Microsoft Exchange

5 Calendar Interoperability
Key Challenges Multiple calendaring platforms Global organizations Heavy meeting culture Heavily leveraged Admin professional staff User accounts – different identity management systems

6 Calendar Interoperability
What have we done so far? Google Calendar Connector for Free/Busy data Google added ‘Always Send’ functionality No CAL licenses required for Gene accounts created in Roche AD Partnering with Google to build and test MAPI solution Microsoft pushed hot fix for delegate issue for Outlook 2007 Using SMTP/.ics files as transport layer requires client and user intervention Primary SMTP address and display name need to be the same on both identity management systems Outlook 2010 handles colons in description or title of event Attendee status not visible when relying only on .ics files

7 Calendar Interoperability
What remains to be done? Continued improvement to address functionality gaps Free/Busy event details across systems Conference room booking across systems Exchange 2010 Interop Google new calendar infrastructure migration and interop assurance with continued partnership Consolidation of duplicate accounts Genentech Admin access to manage Exchange calendars for global execs

8 Calendar Interoperability
Communication early and often! Organization Change Management and Google guides Working Smart Globally initiative Best practices for interoperability for Roche and Genentech global teams/users Google University for different target audiences Google Sites to keep customers informed of any known issues Roche Outlook Best practices for Calendar Scheduling Always send invitations to guests for new, updated or deleted meetings. Always process all meeting requests by clicking 'Accept' or 'Decline' and then 'Send' (don't use the Yes/No/Maybe links) When using distribution lists that contain gene.com addresses, you must 'Expand' the list for the meeting to show in gCal. For updates from gCal, be sure to 'Accept' the updates, otherwise the meeting details will not be updated For deleted meetings, you must click 'Remove from Calendar' to make sure that the meeting is deleted from the calendar Repeating meetings deleted in gCal will results in multiple delete requests in Outlook. Make sure you 'Remove from Calendar' for all of these requests.

9 Calendar Interoperability – Pain & Progress
Calendar will not be ‘perfect’ due to differences until vendors align on ICAL standards OCM/Training critical – Product Development Working Smarter Globally satisfaction 35% to 67% in six months PT/Global Partnering OCM underway; high-pain result of no OCM engagement to-date US$1.01M Calendar Interoperability vs. US$8-16M ‘Rip and Replace

10 Interoperability Strategy – What is it?
Interoperability is a strategy, not a project or short–term fix. Interoperability is more than Calendar Interoperability Interoperability is: Enable the business to be nimble as new technologies are introduced. Technologies support and are built on open standards – build bridges not silos. Technologies enable, and do not hinder, our other strategies (e.g. Mobility, Communication, Collaboration, Client Platforms, etc…) Maximize ROI on legacy solutions not yet ready to be sunset Fast and Flexible, not ‘Perfect’ Just as innovation is not an end-state, interoperability is an innovation-enabling strategy, not an end-state. Genentech’s interoperability strategy is focused on three key imperatives: Choose technology solutions that allow us to build bridges to other technologies. Information in silos is not sustainable nor useful in the long-term, and leads to system stagnation. Leverage technologies that support and are built on open standards. Open standards enable agile development, re-use and rapid innovation. Interoperable technologies should enable, not hinder, our other strategies, e.g. Mobility, U3C, Data Management, Governance, Security and User Segmentation. Open Standards Co-Existence Bridges to existing platforms in the enterprise Enables other technologies Enables regionalization Enables rapid innovation Asset investment protection

11 Interoperability is core to our “4As” Vision
High Level Objectives How we plan to achieve it Deliver hassle-free audio and video communication over various channels Enable any-to-any communication Use iPhones and soft-phones in place of desk phones. Embed “click-to-call/chat/etc” capabilities in our business processes Facilitate easy content creation and sharing Enable interoperability between Google and Microsoft. Leverage consumer cloud-based content creation tools Compliment with social networks and browser capabilities. Delight our end-users by making our client platforms as frictionless as possible High performance desktops/laptops/tablets and smartphones User segmentation model - offer the right device to end-users based on their job Provide easy to use applications and seamless access to business processes from anywhere Applications optimized for all devices Certificate-based authentication & application on-demand VPN 4G and n Fast Speed Wireless Communication Collaboration Client Platforms Delivering the 4A vision requires work in 4 key areas. Communication, Collaboration, Client Platform, and Connectivity. Mobility

12 Interoperability Strategy Helps Drive Unforeseen Business Value: Example - Desktop VC Integration
Video Interoperability Bridge What may seem like an interoperability that’s being done to make Google Talk Video and Microsoft Lync Desktop Video interoperate, can actually be leveraged for many other interoperability use cases, including mobile, VC Studios, External Video conferencing, etc…

13 Interoperability enables innovation: Example Peeps
inspires Interoperability enables innovation: Example Peeps Peeps Re-Use & Business Value 90 day ‘prove it’ project 1 developer, 1 lead US$18,000 labor expense 5,000 lookups/day ~1 minute saved/lookup 415 manhours/week saved The interoperability between our corporate directory system, the ESB, iPhone and gMail enable the same backend for Peeps to support Peeps in gMail Drivers were open standards, re-use of backend APIs and Web Services vis-à-vis Enterprise Service Bus

14 Interoperability enables the Business: Example: gDocs/Autonomy Project
Better Faster Cheaper Intuitive and Easy to use Consolidated file/document storage Anywhere, anyone, any device, any time Significant productivity gains Faster search 90 days to implement “Training through tipsheets” Faster internal AND external collaboration No additional license cost (incl. with $50/user/year Google license) $60K project budget No document management system implementation cost Zero Infrastructure “It takes me 20 seconds to find what used to take me 20 minutes…or never…to find.” -Research Scientist, gRED

15 Google-dependent Innovations…
Conclusion: Calendar alone shouldn’t drive the decision to rip and replace Google-dependent Innovations… SFDC Calendar <> Google Calendar Interop Get a Room iPhone App Research Lab Equipment Scheduling System iPhone Peeps App gRED SMDD Autonomy/gDocs Interop Vacaville Biochem Tools on AppEngine Bioinformatics Resource Management gWiz Ticketing System in gDocs Spreadsheets gMail Peeps contextual gadget Maps for Access Solutions Google Search Appliance (GSA) for PubCenter WebEx Scheduling Career Center Reservations System on Google AppEngine Innovation did not stop while we have been working to make Google Calendar Interoperable with Exchange Calendar…

16 Looking ahead: Improve interoperability
Team Activity 1 Existing teams (Tactical) Improve interoperability of current solutions through existing roles plus reinstated central coordination. Collaboration Ensure global teams can easily communicate and collaborate. Identity Ensure it is quick and simple to create and access applications. Applications Ensure global teams can use global applications on any supported device. Connectivity Make it easy for travelling workers to connect on the road or while visiting other campuses. User pain

17 Continued Rapid Innovation Demands That
Devices and Applications, Old & New, Work Together Interoperability enables the business to be nimble as new technologies are introduced, legacy solutions are not yet ready to be sunset, and business acquisitions are integrated


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