Family Communication/NA Role Listen to family members Avoid involvement in family matters Maintain confidentiality of resident Give the family information about the facility
Communication/Socio-cultural Factors CultureRituals Beliefs about health care Ways of dealing with conflict
Communication/Emotional Reactions to Illness AngerGriefDependencySuspicionLonelinessGuilt
Feelings of damage Depression Sense of helplessness AnxietyFrustration
Emotional Reactions to Illness/NA Role Observe resident for signs of emotional stress Be a good listener Be patient and understanding Help resident to function independently Let resident know you care Show respect for all cultures or beliefs
Communication Among the Health Care Team VerbalNon-verbalWrittenElectronic
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