1. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 Anything Goes Verbal/ Non-Verbal Crisis Model Verbal Escalation

2. Define therapeutic rapport and its importance in a crisis situation.

3. Re-establishing of communication with the individual.

4. DAILY DOUBLE

5. Name the three (3) productive reactions to fear and anxiety.

6. 1.Increased speed and strength 2. Increased sensory acuity 3. Decreased reaction time

7. What is proxemics?

8. Personal Space

9. What is the purpose or goal of CPI training?

10. To maintain the CARE, WELFARE, SAFETY, and SECURITY of the staff and students.

11. Demonstrate the supportive stance and give three (3) reasons for using the stance.

12. Safety Personal Space Non-Threatening

13. Name two (2) ways a student acts out.

14. Verbally Physically

15. Define precipitating factors and give two (2) examples.

16. Internal and external factors that may cause acting out behaviors that may cause acting out behaviors that staff has little or no control.

17. Explain the concepts of kinesics and give two examples.

18. Gestures and posture Nodding Shaking your head Tapping

19. Describe empathic listening and give three (3) strategies to show a person is listening.

20. Showing sincere listening to client through eye contact Uninterrupted listening Eventually repeating back what the person said

21. Define paraverbal communication and give three (3) characteristics

22. How you say what you saw Tone Volume Cadence

23. Name the first stage of the crisis development model and staff attitude

24. Anxiety Supportive

25. The second stage on the Crisis Development Model and the staff attitude

26. Defensive Directive

27. Staff attitude for Acting Out Person

28. Nonviolent Physical Crisis Intervention

29. The fourth stage of the Crisis Development Model and the Staff Attitude

30. Tension Reduction Therapeutic Rapport

31. Explain Integrated Experience

32. Staff attitude and behavior affects the students and visa versa

33. The name of the 4 th stage of the verbal escalation continuum and the intervention

34. Intimidation Seek help

35. Name the third stage of the verbal escalation continuum and the two suggested interventions

36. Release Allow to vent Isolate

37. Name the 1 st stage the verbal escalation continuum then give the two (2) and their interventions

38. QUESTIONING Information seeking  Answer the question Challenging  Set limits in that order

39. DAILY DOUBLE

40. Name five (5) levels of the verbal escalation continuum

41. Questioning Refusal Release Intimidation Tension Reduction

42. Describe the intervention for refusal, the second stage on the verbal escalation continuum and three (3) criteria to follow

43. Set Limits Clear Reasonable Enforceable