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Anything Goes Verbal/ Non-Verbal Crisis Model Verbal Escalation
Define therapeutic rapport and its importance in a crisis situation.
Re-establishing of communication with the individual.
Name the three (3) productive reactions to fear and anxiety.
1.Increased speed and strength 2. Increased sensory acuity 3. Decreased reaction time
What is proxemics?
What is the purpose or goal of CPI training?
To maintain the CARE, WELFARE, SAFETY, and SECURITY of the staff and students.
Demonstrate the supportive stance and give three (3) reasons for using the stance.
Safety Personal Space Non-Threatening
Name two (2) ways a student acts out.
Define precipitating factors and give two (2) examples.
Internal and external factors that may cause acting out behaviors that may cause acting out behaviors that staff has little or no control.
Explain the concepts of kinesics and give two examples.
Gestures and posture Nodding Shaking your head Tapping
Describe empathic listening and give three (3) strategies to show a person is listening.
Showing sincere listening to client through eye contact Uninterrupted listening Eventually repeating back what the person said
Define paraverbal communication and give three (3) characteristics
How you say what you saw Tone Volume Cadence
Name the first stage of the crisis development model and staff attitude
The second stage on the Crisis Development Model and the staff attitude
Staff attitude for Acting Out Person
Nonviolent Physical Crisis Intervention
The fourth stage of the Crisis Development Model and the Staff Attitude
Tension Reduction Therapeutic Rapport
Explain Integrated Experience
Staff attitude and behavior affects the students and visa versa
The name of the 4 th stage of the verbal escalation continuum and the intervention
Intimidation Seek help
Name the third stage of the verbal escalation continuum and the two suggested interventions
Release Allow to vent Isolate
Name the 1 st stage the verbal escalation continuum then give the two (2) and their interventions
QUESTIONING Information seeking Answer the question Challenging Set limits in that order
Name five (5) levels of the verbal escalation continuum
Questioning Refusal Release Intimidation Tension Reduction
Describe the intervention for refusal, the second stage on the verbal escalation continuum and three (3) criteria to follow
Set Limits Clear Reasonable Enforceable
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