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Transitions Programme: Phase 2 NEW Customer Pathway: Key outcomes 29/04/2015.

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Presentation on theme: "Transitions Programme: Phase 2 NEW Customer Pathway: Key outcomes 29/04/2015."— Presentation transcript:

1 Transitions Programme: Phase 2 NEW Customer Pathway: Key outcomes 29/04/2015

2 Information, Advice & Support Short term support Longer term support Is it working & what next? Helping you to help yourself Helping you when you can’t help yourself Being a trusted advocate Live your life At any point you may feel able to manage more by yourself Child Protection & Safeguarding, children in care / leaving care including Referral & Signposting

3 Transitions: Key outcomes Information, Advice & Support: including Referral & Signposting Improved comms. with internal/external stakeholders Timely & accurate info to support transition planning Growing great people Short term support Immediate Response & safeguarding Re-ablement Strengthened Community Support Longer term support Supported independent living Help provided when you can’t help yourself Self-directed support Is it working & what next? Partner Representatives Child Protection & Safeguarding, children in care / leaving care Will Coles Kerry Bishop Ann McGale Stephen Harley Ann McGale C O’Rourke /J Cattermole Nita Mistry Jill Buchanan-Huck? Better understanding of what works by listening Using review & feedback for continuous improvement Joint commissioning Children’s MASH & early help / targeted prevention

4 Information, Advice & support Short term support Longer term support Is it working & what next? Partner Representatives Self-management / prevention services Annual Big Event EET Care Health Other / Joint working Web-sites E- newsletter Children's MASH Local area coordination Continuing (Health) Care EHC Different models for care Multi-disciplinary teams Develop local market Links and dependencies Joint Commissioning Healthier Northants Locality platform model Personalisation RAS Disabled Children & Young People’s partnerships This page may require further development Children’s Services Improvement Programme Public Health Promotion Targeted Prevention (from mental health)

5 Information, Advice & support: with Referral & Signposting (Summary) Links to: Children’s MASH, early help, targeted prevention Led by: Rachael Tootell, Kerry Bishop (OWD) Improved communications with internal stakeholders NCC websiteEasy read websiteE-newslettersLocal Offer portal Transitions Service marketing materials Named link workers in schools & colleges Annual Big Event Young Person Champion (LD) Timely & accurate information supports transition planning Performance & finance dataProcesses & protocols People & communities are effectively supported so that they can make more informed life choices Developing PeopleDeveloping communities to meet needs Bespoke training plan for staff Development activity with YP & families Review current community activity Work on improvement with local groups

6 Information, Advice & support - 1 WhatDetailWhoWhen Improved communications with internal stakeholders Refresh NCC web-pages / ‘easy-read’ website Ensure information is current, relevant and appropriate Maria Faller Sue Curtis By Dec-13 E-newsletter and SNIX newsletter Rachael Tootell Subika Anwar From Nov- 13 Local Offer portal Web-based portal info for young people with SEN, families & professionals Gwyn BotterillBy Mar-14 Develop set of marketing materialsFor use at promotional events Rachael Tootell Subika Anwar Feb – Apr-14 Named link workers in schools Link with special schools, FE colleges, Hinwick Hall, SENSE, out of county schools/colleges and evaluate Ann McGale Maria Faller Matt Croxon Julie Gadsden In place by Dec-13; evaluation to follow Big Event Promote services of partner agencies involved in transitions programme All partners – led by Maria Faller Nov-13 Nov-14 TBC Young Person Champion Local champion for young people with disabilities will link up services Ashley Poulton2014 Led by: Rachael Tootell, Kerry Bishop (OWD)

7 Information, Advice & support - 2 WhatDetailWhoWhen Timely & accurate information supports transition planning Performance & finance data Further enhancement of transitions data, including financial forecasting (and with other partners) Nita Mistry Comie Campbell (Finance) Ongoing Processes & protocols Understand current Transitions processes (also part of longer-term support) David Hood with Transitions et al Ongoing Led by: Rachael Tootell, Kerry Bishop (OWD)

8 Information, Advice & support -3 WhatDetailWhoWhen People & communities are effectively supported so that they can make more informed life choices Developing People Bespoke training plan for Transitions Team Well-trained staff will have the skills & knowledge to empower YP. Implementation will be business as usual Amy Brock Autumn 2013 & ongoing Development activity with young people and their families Work with shooting stars group to understand need then scope outcomes Kerry Bishop Feb – June 2014 Developing Communities Developing communities to meet the needs of young people & their families 1.Review current situation 2.Work with local groups to encourage & improve provision Kerry Bishop with Maria Faller Ann McGale Jill Buchanan-Huck Jun – Aug 2014 Work on community improvement with local groups Kerry Bishop Sept – Dec 2014 Led by: Will Coles (Connexions), Kerry Bishop (OWD)

9 Short term support (summary) Child Protection & Safeguarding, children in care / leaving care Led by: Ann McGale, Children’s social care rep (TBC) Children with disabilities who need of protection receive effective support through immediate response & safeguarding Formal agreement on working with children’s social care for Initial & core assessments Agreed protocols with children’s MASH Service users have the confidence & skills to carry out activities themselves and continue to live at home through re-ablement. Autism outreach workers in Transitions & YA Commissioning Strategies: short-term support Strengthened Community Support Community connecting programme Improve social networking for YP (18+) with learning disabilities

10 WhatDetailWhoWhen Children in need of protection receive effective support through immediate response & safeguarding Children’s social care & Transitions Formal agreement on co-working with children’s social workers on assessments to meet statutory obligation Ann McGale Stephen Harley Sept-14 Agreed protocols with children’s MASH With implementation Ann McGale Julie MacFarlane Sept-14 Service users have the confidence & skills to carry out activities themselves and continue to live at home through re-ablement Autism outreach workers Pilot of 2 workers (North/South) for YP aged where short-term response is required, with analysis Karen Sexon Liam Spalding Initially for 12m Commissioning StrategiesFor short-term support only Ann McGale Nicola Hobbs Strengthened Community Support Community connecting programme Pilot with DELOS, will look at quantitative & qualitative data to report to DMT Karen Sexon Liam Spalding Social networking “Mates & Dates” for young people (18+) with learning disabilities Jun-14 Short term support Led by: Ann McGale + TBC

11 Longer term support (summary) Child Protection & Safeguarding, children in care / leaving care Led by: Ann McGale, Catherine O’Rourke / Judith Cattermole People are supported to live as independently as possible Transitions post in HealthConnexions & Transitions Service Health and the Transitions Service Multi-agency service for autism / learning disabilities Commissioning strategies: long-term support Self-directed support enables people to keep control of their lives Aspergers pathwayEHC Implementation & Plans Housing & accommodation Help is provided when you can’t help yourself Improve understanding of the Continuing Care process

12 WhatDetailWhoWhen People are supported to live as independently as possible Health: Transitions post New fixed term post (2 yr) in NHfTSharon Robson From Jan-14 Health & Transitions Service Understand impact of health recommissioningCarolyn Kus April-14 Multi-agency service for autism & learning disabilities Commission health provider to work with AFAT as a multi—agency service (0-25) C O’Rourke Judith Cattermole Commissioning StrategiesFor long-term support only Ann McGale Nicola Hobbs Self-directed support enables people to keep control of their lives Aspergers pathway New pathway for YP with AspergersSue Pepper (CCG)April 2014 EHC Plans - Single assessment tool Multi-agency outcome-focused plans for all disabled children in education. Will build on CAFs and link to personal budgets. Gwyn Botterill Jill Buchanan-Huck All - from Sept-14 Housing & accommodation Link with boroughs & districts; co-location of care managers/housing; Npton one-stop shop Ann McGale2014 Help is provided when you can’t help yourself Continuing Care process To make it more effective for young people supported by Transitions Karen Burrows Maria Faller Mar-14 Longer term support Led by: Ann McGale, Catherine O’Rourke / Judith Cattermole

13 Is it working & what next? (summary) Better understanding of what works by listening Gain customer feedback through: Surveys of YP & families Surveys of staffPOETMaking it real Improve process for customer feedbackStorybooks Continuous improvement is achieved through review & feedback Improve processes for all Review activities Led by: Karen Sexon and Jill Buchanan-Huck

14 Advice & support WhatDetailWhoWhen Better understanding of what works by listening Gain customer feedback: Survey of young people Carry out surveys and analyse to inform the way forward & understand impact of programme Karen Sexon Survey of families Survey of staff POET Personal Outcomes Evaluation tool Jill Buchanan-Huck From Jan- 14 Making it real Workshops to look at full customer journey & identify priorities Jill Buchanan-Huck TBA Improve process for customer feedback Develop more effective mechanism for young people to provide feedback Maria Faller Storybooks Pull together “real life stories” (case studies) which demonstrate personal impact of Transitions Maria Faller Is it working & what next? 1 Led by: Karen Sexon and Jill Buchanan-Huck

15 Advice & support WhatDetailWhoWhen Continuous improvement is achieved through review & feedback Improve processes for all Review activities The range of reviews includes looked after children, short breaks, school, respite, care package, Y9 in school, e Ann McGale Uzma Moody Jill Buchanan-Huck May - Jun- 14 Is it working & what next? 2 Led by: Karen Sexon and Jill Buchanan-Huck

16 Theme WhatDetailWhoWhen CarePersonalisation Personalised budgets for the Transitions cohort Jill Buchanan-Huck CareRAS Resource Allocation System ( see longer-term support for Transitions cohort) Jill Buchanan-Huck Care MASH Multi-agency safeguarding hub for children – currently being embedded Satinder Gautam Care Children’s Services Improvement Programme Set up to improve local services for children and implement Ofsted recommendations Satinder Gautam Three year programme Care / Health Different care models Developing the integration model Senior Managers in health & social care Phase 3 HealthContinuing (Health) Care Improve & manage pathway (CC for CYP, CHC for adults) – different assessment models, criteria, funding Mary Chapman Sharon Robson Marianne Spencer / Katie Warren (Health) HealthHealthier Northants Health Targeted prevention services...from mental health, (currently being re-tendered) Sharon Robson Oct-14 Links and dependencies 1 This section requires further development

17 Theme WhatDetailWhoWhen Other / Joint working Joint Commissioning Other / Joint working Disabled Children & Young People’s Partnerships Other / Joint working Build on locality platform model a revolutionary approach to supporting vulnerable people in our communities. (“Support Wellingborough” portal) Not just Transitions Tony Meadows? Andy Horwood? ongoing Other / Joint working Local Area Co-ordination...working with local people to promote opportunities to people who may be vulnerable due to ages, disability or mental health needs. Not just Transitions Kelvin Linnett In development Other / Joint working Multi-disciplinary teams Commission multi-disciplinary teams for children as part of Healthier Northants agenda (link to Different Care models) Judith Cattermole AD: Learning, Skills and Education By Oct-14 Links and dependencies 2

18 Outcome Leads: Responsibilities Managing the production of required deliverables Planning and monitoring the work Manage risks & issues; escalate as appropriate Keep in touch with programme manager and related projects to ensure that work isn’t overlooked or duplicated Reporting on progress through highlight reports as agreed Identify & obtain support and advice for management, planning & control of work Manage administration of work

19 Task & Finish Leads: Responsibilities Delivery of activities to agreed timescales Report progress and escalate issues to the “box” lead Involve other people – including operational staff – as appropriate, with advice from the Business Change Manager

20 Business Change Manager: Responsibilities Facilitating change management, through involvement with key stakeholders (understanding aims, managing expectations, enabling involvement etc.) Working closely with the Programme/Project Manager to ensure that the work of the project(s), including the scope, covers the necessary aspects required to deliver the products or services that will lead to operational benefits; Identifying, defining and tracking the benefits and outcomes required of the project(s); Leading the activities associated with benefits realisation and ensuring that continued accrual of benefits can be achieved and measured after the project has been completed; Establishing and implementing the mechanisms by which benefits can be delivered and measured.


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