Presentation on theme: "Planning for Success Work Smarter with a System. The Point: "In order for any business to succeed, it must first become a system so that the business."— Presentation transcript:
The Point: "In order for any business to succeed, it must first become a system so that the business functions exactly the same way every time down to the last detail" (Rick Harshaw, CEO, y2marketing).(Rick Harshaw, CEO, y2marketing).
Cricket 11 Players 5 batsman 1 Keeper 5 Bowlers 4 Innings 10 Overs Get as many runs as possible Don’t get out
First Day on the Job Diamond Club - May 1, 2012 Gold Rank ~400 Members Easily defined roles
End of Diamond Club Aug 31, 2012 Platinum ~600 members Now What?
How do we do this together? Who does what? Where’s the balance?
Giant Sheets of Paper Make a team to do list Led to FRUSTRATION
Diamond Club Round 2 January 2013 Diamond Rank ~1500 members How things were….
Finding the Balance Where were we 2 years later? -Marginal improvement
And the Cycle Continued "94% of all failure is a result of the system... not people" (W. Edwards Deming).
The Day it all changed We met with a coach Identified biggest problems She made recommendations
What we lacked? ….Systems For family needs For Team Needs For new wellness advocates For communicating
Example of Systems: Family Needs: – Communication policy – Potty Training Team Needs: – Monthly Recognition Premier = Book etc. – Weekly Team call
Example of Systems: New Wellness Advocates: – Training Program – Facebook Group
Fixing What’s Broken: "I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity" (Brad Sugars, Action COACH's 14 points of Culture). (Brad Sugars, Action COACH's 14 points of Culture).
"If you can't describe what you are doing as a process, you don't know what you're doing" (W. Edwards Deming, Total Quality Management). (W. Edwards Deming, Total Quality Management).
Example Power of Three – Every Monday – Fill in Pof3 Planner – What LRP Batches will run that week – Which Batches are short Contact WA and remind them
When am I finished? When its filled out Short Batches contacted
Other Systems Needed New Members Mentoring system Sample System Website Updates Social Media Posting Shipping/Fulfillment Recognition/Rank Advancements Accounting Scheduling/Planning Placement Moves
New Members Monday Task Request mailing labels – Back Office – Filtered since last week Scrub the file Import into contact manager
New Members (continued) Tag them as new Start new member training email drip Cross check new people on Facebook group Post a Facebook welcome message Done!
Base Vs. Runners Base is important – Customers, Oil users, slow builders Runners – work so hard you notice Where do you spend the most time?
Base vs. Runners Base – Weekly Call – Facebook Info – Help them feel important Runners – Mentoring – Partnering
Mentoring System We invited participants – Outlined Expectations Weekly Check in Form Scheduled 30 minute calls Space is limited
Mentoring System Execution Monday Task Calls average 20 minutes Check in guides flow of conversation All completed in one day
A Good Idea…. Go with the flow Complete one at a time Aim for routine
What about the other stuff? Daily Routine – Emails, Phone Calls, Messages – 2 Contacts, 2 Shares, 2 Follow ups etc. To Do List – Evaluate the roles I play – Brainstorm needs for each – Choose top 6 things
The Results More Effective during work times More family time Greater Balance in the business/home Increased focus