Presentation on theme: "Edition: Free Webinar, May 2014 Analyst: Joakim Nilsson."— Presentation transcript:
Edition: Free Webinar, May 2014 Analyst: Joakim Nilsson
#iGamingBuzz About Joakim Nilsson Editor of Social Monitor & Managing Director SCRM Cloud Expekt.com Malta Customer Service Content manager Project Manager Online Marketing Betclic Everest Group Paris Head of Social Media Betclic, Expekt. Everest Poker and Bet-at- home 2013 Investor & Partner Avalanshare Campaign tool for social media sharing 2013 Head of product marketing Unified Inbox Unified communication and collaboration platform 2014 Founder & MD at SCRM Cloud Social media monitoring, analytics and engagement solutions
#iGamingBuzz Why should you monitor Social buzz?
“Most sports books worry about what to publish on Facebook and Twitter… I “worry” about what your Customers and Prospects publish” *In the most optimistically fashion…
#iGamingBuzz CUSTOMER S USING YOUR SERVICESHARING EXPERIENCE PROSPECT S CONSIDERING YOUR SERVICELISTEN AND ASK QUESTIONS
#iGamingBuzz AFFILIATES PROMOTING YOUR SERVICE PARTNERS ENDORSING YOUR SERVICE PROSPECT S INFLUENCING
#iGamingBuzz CUSTOMER S PROSPECT S AFFILIATESPARTNERS EXPERIENCES – QUESTIONS – PROMOTIONS - ENDORSEMENTS
623,456 sports book brand mentions analyzed in April 2014
#iGamingBuzz From 546,219 unique authors
#iGamingBuzz Across 40+ sports books
A Big Data report that is clean and comprehensive The iGaming industries first and most comprehensive social media monitoring report World-class source coverage Over +500,000 mentions/month Comprehensive data
#iGamingBuzz Our reports are 99% clean from noise
#iGamingBuzz (888sport OR "888 sport" OR 888.com OR hashtags:888sport) OR (888 NEAR/5 (sport* OR bookmaker* OR bookie* OR odds* OR live* OR liveodds OR "in-play" OR inplay OR bet* OR wage* OR score* OR bonus* OR deposit* OR withdrawal* OR payout* OR "pay out" OR "Signing up" OR register OR stake* OR visa OR mastercard OR MoneyBookers OR paypal OR neteller OR player* OR "customer support" OR "customer service" OR license* OR promotion* OR ladbrokes OR stanjames OR sbobet OR bwin OR betfair OR intertops OR mybet OR netbet OR nordicbet OR noxwin OR paddypower OR "paddy power" OR redbet OR skybet OR sportingbet OR "william hill" OR "william hill" OR betclic OR 888sport OR football* OR soccer* OR tennis* OR hockey* OR cricket* OR golf* OR baseball* OR basketball* OR rugby OR olympic* OR racing* OR dart OR basket OR ice-hockey OR icehockey OR nhl OR nba OR nfl OR wimbledon OR "roland garros" OR "world cup" OR f1 OR motor* OR golf OR "us open" OR "us masters" OR ski* OR volleyball OR badminton OR squash OR cycling OR "tour de france" OR sail* OR handball* OR sochi OR "premier league" OR "serie a" OR Arsenal OR "Aston Villa" OR Cardiff OR Chelsea OR "Crystal Palace" OR Everton OR Fulham OR Hull OR Liverpool OR Manchester OR Newcastle OR Norwich OR Southampton OR Stoke OR Sunderland OR Swansea OR Tottenham OR West Bromwich OR Albion OR "West Ham" OR barcelona OR madrid OR milan OR juventus OR "bayern munich")) NOT (call OR "eastern mountain" OR 1.888* OR "1-888*" OR raw:"1-888" OR site:craigslist.org OR site:"travelindia-guide.com" OR "888-NFL-HAWK" OR site:tailwatersflyfishing.com OR site:newsinfo366.blogspot.fr OR site:newsinfo366.blogspot.com OR " " OR site:liverc.com OR "(888)" OR site:virtual-strategy.com OR " " OR site:backpage.com OR site:bankstone.co.uk OR site:theslc.org OR bitcoin* OR kasyno OR promocje OR depozytu)
#iGamingBuzz A look at the report
#iGamingBuzz Split into 3 parts Large <10K mentions Medium 1-10K mentions Small >1K mentions
#iGamingBuzz Table of contents Volume of brand mentions Page types Authors & influencers Most talked about sports Types of mentions Most retweeted tweet Most liked facebook post Brand data is split into 3 parts; large, medium and small brands, each containing the following sections: Key Data & Exec. Summary Data per Brand Groups (L,M & S) Brand Share-of-Voice Brand Buzz Insights Page Types Sources Authors & Influencers Mention Types Authored vs. Earned Mentions Sports Categories Twitter Demographics
#iGamingBuzz Volume of mentions per Brand Group …and compared to previous month(s).Brand mention volume per brand group last month… Comparing the total online mention volume across the 3 brand groups for previous month and month(s) ?
#iGamingBuzz Overview of brand mention volume Paddy Power has cemented its first place in volume of brand mentions, being 5x larger than Bet365 and Skybet Comparing the total online mention volume for all brands across all page types for the past month. ?
Looking at the mention volume per brand and per day together with a summary of the most notable spikes in mentions. ?
#iGamingBuzz Brand Buzz timeline Paddy Power is completely dominating the brand buzz volume over the whole month. The only notable spikes in mention volume comes from Paddy Power, SkyBet, Betfair and Bet365.
#iGamingBuzz Most talked about topics per brand BetfairHelpdesk Example of a mention from a selected topic. ?
#iGamingBuzz Brand share-of-voice The Paddy Power brand makes up 46% of all online mentions in the large brand group with a total of 283K mentions Share-of-voice between brands in this brand group ? Total mention volume per brand ?
#iGamingBuzz Brand share-of-voice Year-to-date Paddy Power is continuing its share-of-voice growth over competition, whilst William Hill and BetVictor almost doubled their mention volume from Jan. Losers and gainers Gainers since last month: PaddyPower+114,825 William Hill+22,676 Bet365+12,571 Skybet+10,224 Betfair+9,245 Ladbrokes+5,998 Betfred+4,156 BetVictor+2,693 Losers since last month: Coral-1,122
Categorising mentions into channel types such as Twitter, Facebook, blogs, forums, images, videos, reviews or news. ?
#iGamingBuzz Page types Twitter is the dominating channel in the large brand group, much thanks to Paddy Power’s enormous volume Here we look at the page type distribution of brand mentions across the three brand groups on an even %-scale for easier reading. ?
#iGamingBuzz Page Types for Brand Group Ladbrokes and SkyBet has a significantly higher presence on News sites compared to competition Volume of brand mentions per channel type in the brand group. ? Percentage (%) of brand mentions per channel type in the brand group. ? …percentage split per page type.Volume of mentions per page type…
#iGamingBuzz Page Type split per brand …mention volume per week and page type.Share-of-voice page split… Previous month’s page type share-of-voice. ? Previous month’s volume of mentions per page type per week. ?
#iGamingBuzz Brand mention Sources Site#nr of mentionsImpact twitter.com playscore.net m forum.bettingadvice.com plus.google.com forum.punterslounge.com19856 racecaller.com eishockey.wettpoint.com12341
#iGamingBuzz Mention Types
#iGamingBuzz Types of mentions The smaller Sports book brands are getting more mentions about Poker and other gaming products whilst the big Sports books has cemented their position within sports talks Mentions that can be related to any of the 5 mention types; Sports & odds, Bonus & Promos, Accounts & Payments, Poker Casino & Other Games or Affiliates & Partners will be categorised accordingly. A brand mention that talks about FIFA World Cup will be categorised as “Sports & Odds” whilst a mention about Neteller will fall under “Account & Payments”. ?
Categorizing the mentions that talks about any of the top sports such as Football, Tennis, Rugby, Horses, Golf, Cricket, American Sports, Snooker & Darts. ?
#iGamingBuzz Most talked about sports Comparing the volume of brand mentions talking about a specific sport across brand groups Mentions that can be related to any of the most popular sports are categorised accordingly. A brand mention containing “Man utd” will be categorised under Football and mentions talking about “NHL“ will be filed under both Ice-hockey and American Sports. ?
#iGamingBuzz Sports categories Bet365 is dominating mentions around American Sports and Betfair is owning the discussions around Fighting & Boxing related sports. Football, Ruby and Horses are the three keywords for Paddy Power.
#iGamingBuzz Sport categories TennisFootball
#iGamingBuzz Sport categories HorsesRugby
#iGamingBuzz Top authors & influencers in the industry AuthorDomain#nr of mentionsImpact Score atticagamblingtwitter.com HonestRennerstwitter.com EliteOfferstwitter.com bestbetforyoutwitter.com betatticatwitter.com BoomBetstwitter.com RacingPredictortwitter.com Freebetnowtwitter.com FreeBetsGlobaltwitter.com tipicoonlinetwitter.com Free_Bet_Clubtwitter.com UKZeektwitter.com FreeBetsPagetwitter.com AlwaysTheRivertwitter.com BetDealertwitter.com (Wettpoint Hockey Statistics)eishockey.wettpoint.com96577 footiebetuktwitter.com85975 RacesCheltenhamtwitter.com70172 CheltReTweettwitter.com66675
Do the sports books publish mentions about themselves or have they earned the mentions from their audience? Here we compare the ratio between Published and Earned mentions. ?
#iGamingBuzz Earned v. published mentions …compared to previous period.Earned mentions v. published by brand…
Gender, interest and profession analysis of Twitter audience talking about sports books in this brand group. Only authors where accurate meta data could be found are included. ?
#iGamingBuzz Twitter demographics Gender split of tweeters talking about the above mentioned sports book brand. Only authors were accurate meta data could be found are included. ? Most talked about words and phrases put on a horizontal gender scale. Words and phrases to the right represent topics males are talking about. ? …conversation topics per gender.Gender & profession…