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Think different. Do different. Be different. Leadership through change Delegating and coaching.

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Presentation on theme: "Think different. Do different. Be different. Leadership through change Delegating and coaching."— Presentation transcript:

1 Think different. Do different. Be different. Leadership through change Delegating and coaching

2 Housekeeping Fire

3 Think different. Do different. Be different.

4 Healthy Living Pharmacy Pilot The Plymouth HLP Evaluation AIM: The key question that must be answered is; can this concept and the results be replicated in other areas with different demographies, such as ethnicity, age, deprivation index, post- code?

5 Think different. Do different. Be different. Healthy Living Pharmacy Pilot The Plymouth HLP Evaluation National Quality Criteria: 1.Leadership Training 2.Public Health Promotion Training Our Local Criteria: 1.Local HLP Network – If agreed 2.The Entry level and Advanced level accreditation

6 Think different. Do different. Be different. Plymouth HLP Quality Criteria

7 Think different. Do different. Be different. Healthy Living Pharmacy Pilot Measuring Success ServiceAimMeasures 1.Stop Smoking To identify improved outcomes from HLP pharmacies when compared to non-HLP Activity, number of 4 week quits, average quit rate, patient satisfaction 2.EHC To identify improved outcomes from HLP pharmacies when compared to same pharmacy in previous year Activity, chlamydia kits offered and issued, patient satisfaction 3.Medicines Use Reviews To identify improved outcomes from HLP pharmacies when compared to non-HLP Activity, tMUR categories, pharmacist self-assessed outcomes (e.g. better understanding) 4.New Medicines Service To identify improved outcomes from HLP pharmacies when compared to non-HLP Activity, number of patients with; advice provided, adherent at 2 nd intervention, referred to GP, provided with lifestyle advice

8 Think different. Do different. Be different. Plymouth HLP Calendar Pharmacy ActivityWho To CompleteWhen 1.Creating an action plan to meet the entry level award of HLP Pharmacy Leader, support provided by LPC/PCT By June 2012 1.First Pharmacies awarded HLP status LPC/PCT June 2012 1.EHC and Chlamydia LES Training EHC and Chlamydia training for pharmacists (who are not accredited) 28 th and 30 th of May 2012 1.Follow up leadership training: coaching and delegating Pharmacy Leaders14 th June 2012 1.Your HLP! Innovation Survey All interest pharmacy staff membersJune/July 2012 1.Public Health Intervention: Skin Awareness Nominated Health ChampionsJuly 2012 1.Your Pharmacy Your HLP Networking Event Pharmacy Leader, Health Promotion Champion September 2012 1.Launch of the Diabetes MUR Pharmacists, Health Promotion Champions October 2012 1.Public Health Intervention: Alcohol Nominated Health ChampionsNovember 2012 1.Public Health Intervention: Diabetes Risk Assessments Intervention Nominated Health Champions February 2013

9 Think different. Do different. Be different. Indicator (Entry) Pharmacy Services Service outcomes Service availabilityStaffTrainingPremises Health PromotionsMURNMSCG Intervention records Patient SurveyEngagement Informatio n Reporting and ClaimsPolicies Environmen t Progress MandatoryY Y Training Attendance YY Y (PCT directed) YYY Future Marker Y Plympton HC BootsAchieved Some progress Good progress Achieved Some progressAchieved Good progressAchieved Salisbury Road BootsAchieved Some progressAchieved Some progressAchieved Some progress Achiev ed Good progress St Levans PharmacyAchieved Some progress Good progressAchieved Good progress Some progress Good progressAchieved Some progress Achieved Hyde Park PharmacyAchieved Some progress Good progress Achieved Good progressAchieved Good progressAchieved Morrisons PlymptonAchieved Some progress Good progressAchieved Good progressAchieved Good progressAchieved Good progress Achiev ed St Budeux BootsAchieved Some progress Good progress Achieved Some progressAchieved Good progressAchieved Good progress Achiev ed Good progress Keyham PharmacyAchieved Some progressAchieved Good progressAchieved Some progressAchieved Good progress Achieved Drakes Circus BootsAchieved Good progressAchieved Good progress Achieved Some progressAchieved Good progress Some progressAchieved Good progress Achiev ed Mutley Plain Boots Some progress Good progress Some progressAchieved Good progress Achieved Good progress Some progressAchieved Mount Wise PharmacyAchieved Some progressAchieved Good progress Achieved Good progressAchieved Some progressAchieved Good progressAchieved Good progress Achiev ed Estover BootsAchieved Some progress Good progress Achieved Some progressAchieved Good progressAchieved Some progressAchieved Some progress Good progressAchieved New George St. BootsAchieved Good progressAchieved Good progressAchieved Some progressAchieved Some progressAchieved Good progress Achieved Plymstock Boots, BroadwayAchieved Good progress Some progress Good progressAchieved Good progressAchieved Good progress Some progress Achieved Good progressAchieved Efford Co-op Pharmacy, Torridge WayAchieved Some progressAchieved Some progress Good progressAchieved Good progressAchieved Good progress Some progressAchieved Good progress Achiev ed Good progress Efford Co-op Pharmacy, Old Laira RoadAchieved Some progress Good progress Achieved Good progressAchieved Plympton Ridgeway Boots Some progress Good progress Some progressAchieved Some progress Achiev ed Good progress Plympton Co-op Chaddlewood Good progress Some progress Achieved Good progress Some progress Good progressAchieved Some progressAchieved Some progressAchieved Some progress Achiev ed Stoke Co-op Pharmacy Good progress Some progress Good progress Achieved Good progress Some progress Good progress Some progress Achiev ed

10 Think different. Do different. Be different. Indicator (Advanced) Pharmacy Services Service outcomes Service availabilitySustainabilityTrainingPremisesMURNMSEngagement Progress Mandatory Plympton HC Boots Some progress Good progress Salisbury Road Boots Some progress Achieved Good progressAchievedSome progress St Levans Pharmacy Some progress Good progressSome progress Good progress Hyde Park Pharmacy Some progress Good progress Some progress Good progress Morrisons Plympton Some progress Good progressSome progress St Budeux Boots Some progress Achieved Some progressGood progress Keyham Pharmacy Some progress Good progressAchievedSome progress Drakes Circus Boots Some progress AchievedSome progress Good progressAchievedSome progress Mutley Plain Boots Some progress Good progressSome progress Mount Wise Pharmacy Some progress Estover Boots Some progress Good progressAchievedSome progress New George St. Boots Some progress Good progressSome progress Plymstock Boots, Broadway Some progress Good progress Efford Co-op Pharmacy, Torridge Way Some progress Good progress Efford Co-op Pharmacy, Old Laira Road Some progress AchievedSome progress Good progress Plympton Ridgeway Boots Some progress AchievedSome progress Plympton Co-op Chaddlewood Some progress Good progressAchievedSome progress Stoke Co-op Pharmacy Some progress AchievedSome progress

11 Think different. Do different. Be different. Leadership through change Delegating and coaching

12 Prescription needing interventions Prescriptions Repeats New Acute ChangesNo changes No intervention Intervention

13 Think different. Do different. Be different. Relative value of pharmacist At the PMRFinal checkPharmacy counter Access to patients1 2 3 4 5 Ability to be interrupted 1 2 3 4 5 Opportunities to add value Value of input1 2 3 4 5 Relative value1 2 3 4 5

14 Prescription needing interventions Prescriptions Repeats New Acute ChangesNo changes No intervention Intervention 80% 16% 4% 20%80% 20% = 49% 16% + 13% + 4%+ 16%

15 You can’t do it all yourself

16 Poor delegation AbdicatingDumping Micromanaging

17 No feedback Vague instructions No supervision No support Errors & mistakes Common delegation

18 Think different. Do different. Be different. What is delegation? Entrusting an individual or individuals with a particular work task or to make a decision within their limits of authority

19 Think different. Do different. Be different. A process for delegating – STOP-QC S ituation T ask O ptions P lan Q uestions C onfirmation

20 Development levels D1D2D3D4 Enthusiastic Beginner Low competence High commitment Peak Performer High competence High commitment Disillusioned Learner Low competence Low commitment Reluctant Contributor High competence Low commitment

21 Think different. Do different. Be different. S4 Low Supportive and Low Directive Behavior S1 High Directive and Low Supportive Behavior S2 High Directive and High Supportive Behavior S3 High Supportive and Low Directive Behavior DIRECTIVE BEHAVIOR (High) (Low) SUPPORTIVE BEHAVIORSUPPORTIVE BEHAVIOR DEVELOPMENT LEVEL OF FOLLOWER(S) DEVELOPED DEVELOPING HIGH LOW MODERATE D4 D1 D2 D3 Follow these instructions I think you should do this, what do you think? Tell me how you think you should do this. Keep me informed of your progress

22 Flexibility is everything!

23 Think different. Do different. Be different. Definition of coaching Belief that the people can improve their performance Leadership style that empowers others Lead by coachee Facilitated by tools and methods The art of facilitating the performance, learning and development of another

24 Think different. Do different. Be different. The benefits of coaching High leverage activity (time management) Filling a performance gap Developing skills for new tasks Making good better An essential part of the Effective Development Model

25 The Effective Development Model Princeton University On job experience and reflection Coaching and mentoring Off job training

26 Skills Outcome The difference between coaching and training Training Putting in Coaching Drawing out Telling Explaining Testing Summarising Listening Questioning Problem solving Empathising Dependence Single track thinking Instruction followers Limited engagement Independence Problem solving Initiative takers Increased engagement

27 GROW coaching model Goal What is it that you want to achieve? New skill, improve performance, etc Reality Where are you now? Current performance, current skills Options What are your options for developing? What could you do? Will What will you do? By when? Goal What is it that you want to achieve? New skill, improve performance, etc Reality Where are you now? Current performance, current skills Options What are your options for developing? What could you do? Will What will you do? By when?

28 Think different. Do different. Be different. People are generally better persuaded by reasons which they have themselves discovered than by those which come into the mind of others. Blaise Pascal, 17thC

29 Think different. Do different. Be different. Leadership through change Delegating and coaching


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