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© 2009 Lenovo LENOVO AWSP MANDATORY PROCESSES Version 1.X | 2010-

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Presentation on theme: "© 2009 Lenovo LENOVO AWSP MANDATORY PROCESSES Version 1.X | 2010-"— Presentation transcript:

1 © 2009 Lenovo LENOVO AWSP MANDATORY PROCESSES Version 1.X | 2010-

2 Page 2 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP Process Updates 1)AWSP to comply to the mandatory AWSP Process Steps for Services Support. 2)Failure to comply would result to cases not being considered for payment. 3)For CID (customer induced damage), mechanical and cover related or any other issue that are not certain to be covered under warranty, it is the AWSPs responsibility to seek approval from Lenovo E2E team prior to making the repairs. Failure to do so may result in AWSPs being charged for the parts price. 4)Any queries/issues resulting for these steps, kindly contact your SDMs for further clarification.

3 Page 3 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP Process Concent MANDATORY AWSP PROCESS STEPS Overview WARRANTY VALIDATION (STEP 1) LENOVO DIAGNOSTICS TOOLS (STEP 2) Wave 1 HDD Replacement Optical Drive Replacement Battery Replacement LCD Replacement Notebook Keyboard Mechanical Parts Replacement Wave 2 Ram Part Replacement Planar Parts ReplacementPlanar Parts Replacement Wireless adapter Parts ReplacementWireless adapter Parts Replacement SERVICE REQUEST UPDATE (STEP 3) PARTS ORDERING (STEP 4) REPAIR COMPLETION VALIDATION (STEP 5)

4 © 2009 Lenovo MANDATORY AWSP PROCESS STEPS

5 Page 5 Lenovo AWSP Process - India | © 2009 Lenovo Workflow - Onsite Scenario

6 Page 6 Lenovo AWSP Process - India | © 2009 Lenovo WARRANTY VALIDATION (STEP 1) http://consumersupport.lenovo.com/en/warranty/Warranty.html http://ips.lenovo.com/indexIPS.jsp

7 Page 7 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO DIAGNOSTICS TOOLS (STEP 2) Trouble shooting –Log in IPS (http://ips.lenovo.com), select Knowledge Info-trouble Shooting_new –Find the components/devices suspected to be at fault according to the symptom customer report and the Info-trouble Shooting LENOVO Golden Key –Download the Lenovo Golden Key ISO file from the ftp server: ftp://wwkbdl.lenovo.com.cn port 21/Tools/GoldenKey/ –Burning CD from the ISO file Note: –All tools are to be downloaded for diagnostics –If the parts replacement is based on any Lenovo replacement program, such as Tips, QI-Tips, Lenovo replacement program name and related items information must be provided. –Lenovo QI-Tips has higher priority than any other existing Lenovo replacement policy.

8 Page 8 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING BY DEVICE Note: Select the necessary test for components/devices suspected to be at fault

9 Page 9 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO DIAGNOSTICS TOOLS: Golden Key Golden Key test report save method 1.Click Reports on the main interface after finishing the test; 2.Click Create Printable Report; 3.Click Print or Save Report; 4.Click save button; 5.Select file saving path and customize file name. And then click save button.

10 © 2009 Lenovo For IdeaPad/IdeaCentre/Lenovo Series HDD Replacement

11 Page 11 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - HDD Scenario : The hard drive is not recognized in BIOS –Verify the result in two systems and record the two systems’ S/N into SP form. –Take pic and attach it with SR form / save soft copy on hard drive. How to enter BIOS When the computer was powered on, press F2 continuously until the BIOS Setup Utility menu appears on the screen. How to check if the drive is not recognized in BIOS 1.In BIOS Setup Utility menu, select Information tab. HDD Status should display Hard Drive info if the drive is detected by the system BIOS. If no hard drive, mean the drive is not recognized in BIOS. 2.In BIOS Setup Utility menu, select Boot tab. The display should list Hard Drive if the drive is detected by the system BIOS. If no hard drive listed, mean the drive is not recognized in BIOS. 3.If the drive is not recognized, reseat the drive and check in BIOS again. If the drive is still not recognized, double check it by another good system. Note: BISO Setup Utility UI is different depends on models

12 Page 12 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - HDD Scenario : The hard drive can be recognized in BIOS and Windows can be logged into desktop –Run the Golden Key In Windows, click Short Hard Drive Test which will take about 5-10 minutes. –If no problem found, run Extend Short Hard Drive Test to do more test. It will take much more time. –save the report and attach it with SR form / save soft copy onto hard drive.

13 Page 13 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - HDD Scenario : The hard drive can be recognized in BIOS and Windows cannot be logged in –Boot the system with Golden Key to select Diagnostics –Fixed Disks, press Ctrl+Enter to run HDD test, which will take about 2 hours, then save the report and attach it with SR form / save soft copy onto hard drive.

14 © 2009 Lenovo Optical Drive Replacement

15 Page 15 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Optical Drive How to enter BIOS When the computer was powered on, press F2 continuously until the BIOS Setup Utility menu appears on the screen How to check if the optical drive is not recognized in BIOS 1.In BIOS Setup Utility menu, select Information tab. HDD Status should display ODD info if the drive is detected by the system BIOS. If no ODD, mean the drive is not recognized in BIOS. 2.In BIOS Setup Utility menu, select Boot tab. The display should list CD if the drive is detected by the system BIOS. If no CD or ODD listed, mean the drive is not recognized in BIOS. 3.If the drive is not recognized, reseat the drive and check in BIOS again. If the drive is still not recognized, double check it by another good system. Note: BISO Setup Utility UI is different depends on models Scenario : The optical drive is not recognized in BIOS Verify the result in two systems and record the two systems’ S/N into SP form. Take pics and attach it with SR form / save soft copy onto hard drive.

16 Page 16 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Optical Drive Scenario : The optical drive is recognized in OS but cannot read discs Run the Lenovo Golden Key, select Storage-ODD Drive (different name depends on ODD type), select read or seek item to test 3 pcs of Lenovo RDVDs or Lenovo drivers DVDs, then save the report and attach it with SR form / save soft copy onto hard drive..

17 Page 17 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Optical Drive Scenario : The optical drive is recognized in OS but cannot write discs Method 1: Run the Lenovo preload software (such as power2go, etc) to test 2 pcs of CD- RW or DVD-RW. Method 2: Run the Lenovo Golden Key, select Storage-ODD Drive (different name depends on ODD type), select write item to test Then save the report and attach it with SR form / save soft copy onto hard drive. Must use good CD-RW or DVD-RW. Verify the CD-RW or DVD-RW is well for use in another systems.

18 Page 18 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Optical Drive Scenario : The optical drive tray cannot be ejected Press the Eject button to eject the tray under BIOS environment. If the tray can not be ejected, take video and attach it with SR form / save soft copy onto hard drive.

19 © 2009 Lenovo Battery Replacement

20 Page 20 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Standard battery replacement process and policy: –Battery must be in warranty period. –Do Battery gauge reset to updated Full Charge Capacity if possibleDo Battery gauge reset to updated Full Charge Capacity if possible –Strictly follow this BTR troubleshooting steps Below information must be provided: –Battery warranty date information. –Hardcopy of captured screen with battery error message in EM (or PM) if replaced base on Scenario 2. –Battery details information and battery test Report of Lenovo Golden Key if replaced base on Scenario 2 and Scenario 3

21 Page 21 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Method 1: for those model whose EM be with battery maintenance function – run battery maintenance Method 2: for those model whose EM be without battery maintenance function –fully charge –fully discharge –fully recharge Do Battery gauge reset to updated Full Charge Capacity before replace a battery

22 Page 22 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Connect on another laptop to confirm the batter is failed, but it not a laptop issue. Record the SN with SR form / save soft copy onto hard drive. Scenario 1 : laptop can’t power on only connecting battery

23 Page 23 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery 1. Replace battery if Power Manager reports the battery condition as “Poor”. This status means either: –Battery Capacity is too low for it's cycle count (assuming battery is still in warranty period), or –Battery has an error. 2. Capture screen with battery error message in EM (or PM), attach it with SR form / save soft copy onto hard drive. Scenario 2: Energy Management ( ab. EM or Power Manager, ab. PM) reports battery failures

24 Page 24 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery For those BTR Golden Key is applicable for For those BTR Golden Key is NOT applicable for Scenario 3: laptop can power on when only connecting battery, but battery life (capacity) decreases

25 Page 25 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Scenario 3: laptop can power on when only connecting battery, but battery life (capacity) decreases. Step1: Verify if Golden Key is applicable for this BTR: if yes, go to step 2; if no, go to step 3. 1.Run Golden Key in windows, select Diagnostics and tools tab, select System-Battery. 2.Click [Details] after the Main Battery 3.Make sure Full Charged Capacity, Designed Capacity are shown in Device Information, and they are different. If no, Golden Key is not applicable for this battery. Whatever, save this Device Information and attach it with SR form / save soft copy onto hard drive.

26 Page 26 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Scenario 3: laptop can power on when only connecting battery, but battery life (capacity) decreases. Step2: Use Golden Key to check battery status: 1.Click Parameters to define Failure Charge Percentage is 50 and Warning Charge Percentage is 60. And then click Save to save the parameters. 2.Click Run Test on the top right corner. Batter Life Test result is Failed means Battery Capacity is too low for it's cycle count (assuming battery is still in warranty period). 3.Batter Life Test result is Warning and Passed means this is normal. It is not accepted for replace.

27 Page 27 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - Battery Scenario 3: laptop can power on when only connecting battery, but battery life (capacity) decreases. Step 3: battery life (runtime) test in windows 1.For those laptop Lenovo provide windows 7 drivers: a)Make sure the windows 7 of this unit is healthy, just done windows update, with all newest drivers, latest BIOS, without non-lenovo bundle SW. If customer’s laptop installed other windows OS, pls SC install win7 on another HDD for test. b)Run ‘cmd’ as admin, run 'powercfg -energy', check the report file on the given address. c)Check if there is a message “consider replacing your battery”, if yes, replace is ccepted. e)attach it with SR form / save soft copy onto hard drive. f)Open EM (or PM), Restore default setting, Set power management scheme is ‘Energy Star’, Set “low battery action” is do nothing. g)Run windows Media Player to play sample music in windows, turn repeat on, Make sure the battery is full charged h)Using battery only until the system auto power off and record how long the batter used. i)If runtime is less than 20 minutes for 3/4 cells BTR, 30 minutes for 6/7 cell BTR, replace is accepted. Record the runtime in SR. 2.For those laptop that do NOT support windows 7, use windows Vista or XP to test, and skip above step b, c, d and e.

28 © 2009 Lenovo LCD Replacement

29 Page 29 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD Standard LCD replacement policy. Scenario one: LCD has defective pixels issue. Scenario two: LCD has bright lines, dim or corrupt issue. Scenario three: LCD has flickering issue.

30 Page 30 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD Scenario one: LCD has defective pixels issue Lenovo IdeaPad Display (LCD) replacement policy. http://consumersupport.lenovo.com/en/WarrantyPolicies/1234249094913.html Lenovo LCD Flat Panel Displays (Monitors and All-In-One Desktops) replacement policy. http://consumersupport.lenovo.com/au/en/WarrantyPolicies/1234248885882.html Run the Lenovo Golden Key, select Video-Monitor to run the test. Save the “Monitor Interactive Test” result logs and take the photo of failure test status. Attach them with SR form, and write down how many defective pixels in SR form.

31 Page 31 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD How to identify a defective pixel ? Run the Lenovo Golden Key Monitor Interactive test (under Pure Red/Green/Blue/Black/White screen). Figure out how many defective pixels on five solid color test.

32 Page 32 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD How to identify a defective pixel ? Sample (One defective pixel) Black Blue Red Notes: Lenovo will not provide replacement if the LCD is within specification as we can not guarantee that any replacement LCD will have zero pixel defects. A bright dot means a pixel is always on (white or color). A dark dot means a pixel is always off (black color). One pixel consists of R, G, B sub-pixels.

33 Page 33 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD Scenario two: LCD has bright lines, dim or corrupt issue. If the symptom exists at BIOS environment, take photos of the symptom screen and attach it with SR form.

34 Page 34 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - LCD Scenario two: Scenario three: LCD has flickering issue. If the symptom exists at BIOS environment, take Video of the symptom screen and attach it with SR form. Verify the result in two systems and record the two systems’ S/N into SP form. Double check the symptom is caused by LCD, but not LCD cable, VGA adapter, MB, inverter etc.

35 © 2009 Lenovo Keyboard

36 Page 36 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - Keyboard Scenario One: Post cannot complete with keyboard error - Must provide photos of error & test details as reference for returned part checking

37 Page 37 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - Keyboard Scenario Two: One or some keys sticky/mismark/slow/no response - Run Keyboard Test in Golden Key. capture screen, take photos or save the report and attach it with SR form / save soft copy onto hard drive. - write down test details (including which keys with what problem) as reference

38 Page 38 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO TROUBLESHOOTING STEPS - Keyboard Scenario Three: No POST/No Power caused by keyboard without error Scenario Four: Keyboard is not recognized but does not cause any error - Take the keyboard to a good PC(if it’s a notebook, need a similar model) and test - Provide test details, the good PCs’ MTM and Serial No. for returned part checking

39 © 2009 Lenovo Mechanical Parts Replacement

40 Page 40 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Mechanical Parts Mechanical Parts replacement policy: –System must be in warranty period. –Mechanical parts replacement must comply to the local service policy first. Policy and item numbers must be provided. –If there is no local service policy, in principle, any mechanical parts should not be replaced for free. –If the mechanical parts are replaced for free, following information must be provided: Issued Tips Number, QI-Tips Number, etc.. Take clear photo of the symptom and attach it with SR form.

41 © 2009 Lenovo RAM Parts Replacement

42 Page 42 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - RAM Scenario : The system can’t power on due to RAM error Please try the following testing steps: –Check whether the RAM is located correctly in the slot. Remove the RAM and re-plug it to the right slot. –Remove the RAM and clean the pins with an eraser. Re-plug it to the slot. –Plug the RAM to another system to have a try.

43 Page 43 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - RAM Scenario : System can power on, but Windows cannot be logged in –Boot the system with Golden Key to select Diagnostics –Advanced Memory Tests, Then save the report and attach it with SR form / save soft copy onto hard drive.

44 Page 44 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS - RAM Scenario : System can power on, and Windows can be logged into desktop –Run the Golden Key In Windows, click Memory Burn-in Test which will take about 10 minutes. –save the report and attach it with SR form / save soft copy onto hard drive.

45 © 2009 Lenovo Planar Parts Replacement

46 Page 46 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Planar –Run the Golden Key in Windows, go to “Diagnostics and Tools” tag and select “System” on the left devices tree. Uncheck the unnecessary devices on the right field (such as Battery, Memory). Click “Run Tests”. –save the report and attach it with SR form / save soft copy onto hard drive. –Note: Generally,planar issue is very complicated especially when so many parts are embedded on planar. So the test report here is just for reference. Normally, further analysis is needed.

47 © 2009 Lenovo Wireless adapter Parts Replacement

48 Page 48 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Wireless card –Run the Golden Key in Windows, go to “Diagnostics and Tools” tag and select “Network Card” on the left devices tree. Uncheck the Ethernet card on the right field (generally Ethernet card is listed here). Click “Run Tests”. Please note wireless card should be switched on before test. –save the report and attach it with SR form / save soft copy onto hard drive.

49 © 2009 Lenovo Display Adapter Verifying (TBD)

50 © 2009 Lenovo Power Supply Unit Verifying

51 Page 51 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Power Supply Unit Testing of electric performance of the power supply: –The power should be checked whether it includes the 110V and 220V voltage selector switch (110V and 220V can be switched). If such switch exists, whether the position of the power agrees with the AC of the testing environment should be checked. –The Lenovo simple power loader and the 20 pin (or 24pin) power under test should be connected. –Turn on the Multimeter and choose the measuring gears of DCV (V); –Switch measuring mode into DC mode; –Switch the measuring range into auto-ranging mode or proper range. –The probe of the multimeter should be connected; Red probe should be connected to the port of the voltage measurement and Black probe should be connected to the port of ground wire. –The ESD cuff should be taken down. –The Power-On wire jumper of the Lenovo simple power loader should be plugged. –The power supply should be powered up.

52 Page 52 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Power Supply Unit Note: Make sure that the experimental entry item should be filled in after the interruption of the power supply. Due to the limited time of the powering up of the power loader, the power loader will be burnt out if the time of the powering up is too long. The time of powering up when the power supply is under test should be within 1 minute. If the test cannot be finished within 1 minute of powering up, the power loader should be disconnected. The test can be done after 5 minutes or a new power loader should be used to do that test. If the power supply is tested massively, 10 or more power loaders should be prepared in case those can be used by turns. During test, don’t touch the electric resistance of the power loader in order to avoid scalding. Whether the PSU (Power Supply Unit) turns should be observed. Whether there’s the abnormal noise in the PSU fan? –The power supply fan should be watched closely in order to see whether it works or not. Besides, is there any noise in the fan? If the fan doesn’t work, the “Error” in the (testing results type) should be chosen. –Whether the PG (PowerGood) LED light, +5VSB light, +12V light, +5V light, -12V light and +3.3 light of Lenovo simple supply loader can be turned on; if those lights cannot be turned on, it suggests that there’s no voltage output. –GND soldered dot of Lenovo simple supply loader should be connected to the black probe of the multimeter. The red probe should be used to click the measure of the voltage

53 Page 53 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Power Supply Unit VoltageThe ColorTolerance range of Voltage (V) +5VSB Purple +4.75 ~ +5.25±5% +3.3V +3.135 ~ +3.465±5% +5V Red +4.75 ~ +5.25±5% +12V Yellow +11.40 ~ +12.60±5% -12V Blue -10.8 ~ -13.2±10% -5V* White-4.5 ~ -5.5±10%

54 Page 54 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Power Supply Unit *Note: there’s no -5V in the supply of desktop computer so the voltage needn’t be tested. –The connection of Mains Supply should be cut off and the multimeter should be closed. –The anti-static cuff should be retaken. –The connection of Lenovo simple loader and the 20 pin socket of computer should be cut off. –Power Supply under test should be connected to the platform of frock and ac power line and power supply and other units of the platform should be checked to see whether there’re any abnormal units. If there’s no abnormal unit, the button of the power supply should be pushed and the platform should be powered up and examined. –The condition of self-checking of the platform should be examined and make sure the platform is self-checked normally. Detection of Windows System Detection of PCDr

55 © 2009 Lenovo Power Adapter Verifying

56 Page 56 Lenovo AWSP Process - India | © 2009 Lenovo LENOVO AWSP TROUBLESHOOTING STEPS – Power Adapter –The power adaptor should be connected to AC (alternating current) to check whether the indicator light of the power adaptor lights as usual or not. –Multimeter should be used to test whether the output voltage of adaptor is standard configuration value or not (the nominal value on the real object label of adaptor should be checked), if there’s no output of voltage or the error is more than 10%, then “the error of adaptor” is confirmed. –The adaptor should be used to connect relevant frock laptop without connecting to battery. And PCDr burn in test should be run for 30 minutes. If there’s any abnormality, errors should be recorded

57 Page 57 Lenovo AWSP Process - India | © 2009 Lenovo SERVICE REQUEST UPDATE (STEP 3) SR (Service Report) form –To be completely filled in –Signed by the customer –Record retention: 1 year –For your information, a new SR form will be introduced by Lenovo shortly

58 Page 58 Lenovo AWSP Process - India | © 2009 Lenovo PARTS ORDERING (STEP 4) AWSP will log cases on E-claim program E-claim serves two main purposes as follows:- –Case logging tool –Parts ordering tool AWSP shall order the required part(s) on E-claim after diagnosis/troubleshooting steps have been completed.

59 Page 59 Lenovo AWSP Process - India | © 2009 Lenovo PARTS ORDERING (STEP 4) It is mandatory for the AWSPs to include 11S barcode information of the defective FRU/CRU:- –For E-claim, enter this info into the ‘Serial #’ field

60 Page 60 Lenovo AWSP Process - India | © 2009 Lenovo REPAIR COMPLETION VALIDATION (STEP 5) After completion of repair, AWSP to re-run the Lenovo Golden Key for confirmation that repair is successful. (Sth TBD)

61 Page 61 Lenovo AWSP Process - India | © 2009 Lenovo DOCUMENTATION At the end of the service repair process. AWSP should have the following documents in place/completed: 1.SR form 2.Lenovo Golden Key diagnostics report before repair with SN details 3.Lenovo Golden Key diagnostics report after repair with SN details 4.Related failure photos, videos and screen pictures Physical audit steps would cover the above document checks, ensuring all the above documents are in order. All documentations must be genuine. Forbid any revising and editing on diagnostics report or photos. If the symptoms is a intermittent defect, must describe the frequency and environments to duplicate

62 Page 62 Lenovo AWSP Process - India | © 2009 Lenovo


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