Presentation on theme: "1 Contents Section 1 Introduction 1-1 Specifications ……....……………...………………..…………..………….. 2 Section 2 Operating Instructions 2-1 How to open the Mechanical."— Presentation transcript:
1 Contents Section 1 Introduction 1-1 Specifications ……....……………...………………..…………..………….. 2 Section 2 Operating Instructions 2-1 How to open the Mechanical lock ………………….………..….………..… 4 2-2 How to open the Electronic lock ………………….………..…...………..… 6 2-3 How To Switch On and Off…………………………..……………………... 7 2-4 How To Insert and remove Flash Card ……..…….………….……………… 8 2-5 How To open the front facia ……..…….…………………….……………… 9 Section 3 How to use Xtremo Control Panel Mode 3-1 How To Program..…………………………………………….........……….. 10 3-2 Error Codes and Suggested solutions ……………………………………… 26 Section 4 Cash Dispenser 4-1 Replenishing GBM1000(2000)-CH Currency Cassettes.…..….…...….… 42 Section 5 Receipt Printer 5-1 How To Replenish The Receipt Printer Paper ………………………….… 45 5-2 How To Clear Receipt Printer Jam ………………..……………………… 47 Section 6 How to bolt the ATM to the floor 6-1 How To Bolt The ATM To The Floor ……………………………………. 49 Section 7 Maintenance 7-1 What Is Required To Maintain Your Xtremo ……………………………. 51 7-2 Looking After Your Xtremo ……………………………….…….………. 52 7-3 Cleaning Magnetic Heads On Dip Card Reader.…………………….….… 53
2 1-1 Specifications Section 1 Introduction CDU Power Supply Control Unit Receipt Printer M/T Switch Customer Handling Unit Display - Screen size : 8″ - TFT color display with VGA - Resolution : 640×480 Keypad - 16 Numeric Keys for PIN and amount Input : 8 Function Keys Card Reader : Dip type C/R (ISO 1,2 Read) Cash Dispensing Unit Large Capacity Cassette - Approx. 1,000 notes per cassette x 1 (Option : 2,000 notes cassette) Fast Dispensing Speed - Max. 5 notes per second Number of Cassettes - 1 denomination for standard Reject bin - Up to 40 notes
3 Document Handling Unit Receipt Print Unit Printing Method: Thermal Line Print Print Characters : English, Numeric,Line, Symbol, etc. Paper Setting : Semi-auto Loading method Paper Width : 79mm Print Speed : 100mm/sec (600dots line/sec) Receipt capacity : Max. 150mm Ø diameter EMI : FCC Class A Main Control Unit Processor : Intel Xscale PXA255 200MHz Main/Flash/NV RAM : 64MB/32MB/32KB 56K Modem or 10 Ethernet OS: Windows CE.NET CF 1 Port Serial : Asynchrony 8 Ports Model Specification Dimensions (H×W×D) - 54.8”(1392mm) × 17.7”(450mm) × 21.6”(550mm) Weight - Approx. 220lbs (100Kg) Operating Environment - Temperature range: 50°F to 100°F(10°C to 38°C) - Relative humidity: Non-condensing 20% to 80% - Maximum altitude: 9850ft.(3,000m)
4 2-1 How To Open the Lock NOTE: If you dial past the number where you were supposed to stop, you can not reverse the dial to correct. The opening procedure must be repeated from the beginning. How To Unlock The Security Lock To open a safe with a previously set three number combination, i.e., 11-36-22: 1. Turn the dial to the LEFT (Counterclockwise) at least four complete rotations to clear the lock to accept the combination. Never spin the dial to clear. 2. Using the OPENING Index, turn the dial LEFT and pass the first number of the combination, 11, three times and stop exactly on 11 the fourth time. 3. Turn the dial to the RIGHT (Clockwise) and pass 36 two times and stop exactly on 36 the third time. 4. Turn the dial LEFT and pass 22 once and stop exactly on 22 the second time. 5. Turn the dial to the RIGHT. When the lock is open, the dial will stop between90 and 0. To lock the combination lock, turn the dial four complete rotations to the LEFT. Section 2 Operating Instructions
5 How To Change Combinations To change the combination, you must first open the safe door by dialing the existing combination on the OPENINGINDEX. Before changing combinations, verify that the dial stops between 90 and 0 on the OPENING Index when the Lock bolt is fully retracted. NEVER REMOVE THE LOCK COVER. 1. Next dial the existing combination, as previously described, on the CHANGING Index, but STOP the dial on the third number of the combination. 2. Insert the Change Key into the key hole. If the Change Key does not go in easily, the wheels are not aligned for changing. Redial the existing combination on the CHANGING Index. 3. Turn the Change Key to the RIGHT until it stops (one-quarter turn). Leave the key in the lock. Select a new combination, such as 44-61-96. 4. Still using the CHANGING INDEX, turn the dial to the LEFT and pass44 three times and stop exactly on 44 the fourth time the number aligns at the CHANGING Index. 5. Turn the dial to the RIGHT and pass 61 two times and stop exactly on 61 the third time the number aligns at the CHANGING Index. 6. Turn the dial LEFT and pass 96 once and stop exactly on 96 the second time the number aligns at the Changing Index. Leave the dial on 96. 7. Hold the dial steady, turn the Change Key to the LEFT until it stops(approximately one-quarter turn counterclockwise) and REMOVE the key. Note : After changing the combination always dial the new combination and retract the combination lock bolt several times before shutting and locking the vault or safe door.
6 How To Change Combinations (Lock signal twice after each valid entry) 1. Press six zeros. 2. Press current combination once. 3. Press new combination twice. Invalid Combination Entry – Lock signal three times and old combination still valid Wrong Try Penalty ( Standard feature.) - Entry of four consecutive invalid combinations initiates a 5-minute delay period. - LED flashes red at 10 second intervals. - At end of penalty period, two more consecutive invalid combinations will restart the 5-minute delay period. REMEMBER: Whenever you change the Combination on the lock, please do it with the door open. If anything wrong happens, you will be able to replace the lock. If you lose the combo or something goes wrong with the door closed, you will need to drill the door and incur into additional expenses. TO OPEN 1. Press 1-2-3-4-5-6 2. Turn the dial clockwise (to the right) 2-2 How To Open the Electronic Lock
7 2-3 How To Switch On And Off 2 To switch the main electric power to your Xtremo 7100, 7200 on or off, proceed as follows. 1. Unlock and open the facia of your Xtremo 7100, 7200. 2. Confirm the Power Select Switch. (110V or 220V) 3. Press the switch to the required position: On (pressed in at the Up side). Off (pressed in at the Down side). Note: After you have switched on the ATM power, it will take several minutes for the terminal to load all of its software and start displaying the application. 3. Close and lock the ATM. 4. If required, you can reset the ATM by following the above procedure. WARNING – FIRE AND PERSONAL INJURY HAZARD Install the ATM to a non – flammable surface such as a metal surface, otherwise fires may result. Do not place the ATM near flammable materials, otherwise fires may result. Do not hold the Inverter by the ATM cover when transporting it, otherwise the ATM may fall down, which could cause severe injury. Do not let any scraps of thread, paper, sawdust, dirt, metal shavings or other foreign objects get inside the ATM or onto the cooling fins, otherwise fires or problems with operation may result. Do not install and operate the Inverter if it is damaged or if some of the parts are missing. Doing so may result in severe personal injury. Xtremo 7100, 7200 Power ON/OFF Switch Power Select Switch
8 2-4 How To Insert And Remove Flash Card (Xtremo 7100,7200) You can insert the Flash Card on the back of the Main Control Unit. You will find a slot in which you can plug the Flash card (as shown on the pictures). How to Load/Upgrade the Software 1. Turn off the ATM 2. Insert the Flash Card 3. Turn on the ATM 4. If you get the message “Download Complete”, Software’s Load/Upgrade is completed. 5. Remove the Flash Card out. How to Backup/Download the Journal 1. Insert the Flash Card. 2. Place the central switch on “Maintenance” mode. 3. Enter your password, then select “Clerk”, “Journal”. 4. Select “View All” and “Back up”. 5. When you get the message “Back up complete”, remove the Flash Card and press “exit”
9 2-5 How To Open the front facia For the convenience of the maintenance, if you unscrew the screws of the facia, as shown above, you can do the maintenance job with facia tilted, as shown below (+) PH M4X8 Screw (+) PH M4X8 Screw Notice : Please be careful when you have a tiled front faica. Because of the weight & length of the front facia, the ATM might fall forward.
10 3-1 How to program Xtremo 7100,7200 To change the settings of the Xtremo 7100, 7200 you should access into the Main Menu. 1. Open the Top Part and place the switch on Maintenance. 2. Enter the Password. The factory default password is 12345678 or 123456. Overview of the Main Menu This is the Main Menu screen. It has Clerk, Maintenance, Host, Local Test, Reset, Cash, Local menus. Some menus have other sub-menus. Section 3 How to use Xtremo Control Panel Mode
11 3-1-1 Clerk The Clerk Menu is most frequently used by the owner of the ATM. This menu can manage Cash Setting and other features. Clerk Settlement You must select this menu every time you add cash to a cassette. Please note that you need to insert the number of bills. How to add money: 1. Type on the keypad the number of bills you want to add. 2. This action will show three new buttons on the right: Insert, Clear, Exit. 3. Press “Insert”. This action will add the number in the “Total” and “Remaining” If you have entered the correct amount, now, you can press “Exit” to go back to the previous menu. How to cancel or correct the # of bills: 1. Press “Cassette Total”. This is going to clear all information. All boxes will show 0. 2. In order to add money, follow the previous instructions on “How to add money” If you want to print a receipt without clearing any information on the ATM, press “Trial Cassette Total”. This action is going to give you a printed record on the current cash set information.
12 Clerk Settlement Trial Close The “Trial Close” feature is designed to perform a Day Close Operation without actually closing out the machine. This operation will print a receipt with information on number of transactions, host and terminal total requested and total amount dispensed. This report is identical to the “Day Close” one. The only difference is that the Trial Close will not zero out the amounts. This report is useful if you wish to know current total statistics without closing them out. To run this report, press the relative side function key. Clerk Settlement Day Close This menu enables you to have a printed record on number of transactions, Host and Terminal total amounts requested and dispensed. This feature will automatically zero out the information. Transaction totals shown on the receipt are those ones starting from the last time a Day Close was performed. If you look carefully, the printed receipt will show two sections: Host and Terminal totals. The ATM automatically performs a Day Total everyday at a predetermined time by every Processing company. Under the host totals, you can see transactions occurred during this period of time. Under the terminal totals, on the other hand, you can see transactions occurred during the last time you performed the last Day Close until the moment you do it again. For this reason, if you perform a Day Close before or after the processor has done its automatic day close, you may see different values between what the terminal had reported and what the host reports. To avoid this, try to perform every day the day close at the closest time at which your processing company closes out. If you do not match your processor, the missing transactions will usually appear on the next total. REMEMBER: Once the ATM prints out this receipt, all values are reset to 0. Clerk Language Through this menu, you can set up to 7 languages to display on the ATM screen. Xtremo 7100, 7200 provides 7 different languages, English, French, Italian, Spanish, Korean, Japanese and Chinese. To enable/disable a language, just press the relative side function key
13 You can search the transaction records by the Year, the month, or the day. Once you insert the date, you can press “Search”, then “View”. The box “Total” shows the total number of records for the specific date you have inserted. You can select “View”, “Search”, “Delete” options for the Journal. This is a file database on the ATM’s hard disk, which contains all transactions recorded by the ATM. This is very useful in locating transaction disputes, transaction errors, or transaction occurred on the ATM. Clerk Journal Search It is always recommended to backup the journal before deleting it. (In order to backup the journal, please follow the instructions shown on page 7.) Clerk Password This menu enables you to set or modify your Clerk (operator) password: input the current password input the new password re-input the new password (for confirmation) Clerk Next Surcharge Through this menu, you can modify the surcharge amount: 1. Choose surcharge amount you want to change including cents. 2. Click OK i.e. if you want to set $1.50 as surcharge, press 1-5-0 on the keypad. Then press “OK”.
14 3-1-2 Maintenance Through this menu, you have access to features that can help you service the ATM. You can check on the Version of the Software, Print the Setup of the ATM, Diagnose each device or component, and Look for the description of an Error Summary. Maintenance Version This menu shows your version of the Software loaded into your ATM. You can also print it, but it is also included in the receipt of the CFG Print. The most important info are the Main and the Work Version. In case of a service call, make sure you also provide this info. Maintenance Setup Print Through this feature, you can print the Configuration Setup of your ATM. Maintenance Password You can set or change the maintenance (service) password Follow these steps: input the current password input the new password re-input the new password (for confirmation)
15 Maintenance Diagnostics Maintenance Diagnostics Card reader To test the card reader, swipe the card. The Card information should be displayed on track 2 Maintenance Diagnostics CDU To test the cash dispenser, press Test Maintenance Diagnostics Printer To test the printer, press Test Maintenance Diagnostics Modem To test the modem, input phone # (1+10 digit phone number) Then, press Dialing. Maintenance Diagnostics Keypad Through this feature, you can test the keypad. When you press a key, make sure that it appears in the box “current key”.
16 Maintenance MTC View To search an error code, type the error code. Then, press Search. This is going to show you a brief description of the error. The button “Char” switches numbers in character mode. Maintenance Error Summary You can view, search and delete certain Error logs.
17 3-1-3 Host Through this menu, you can program the ATM with terminal information essential to communicate with the processing company. NOTE: The easiest way to load host info or program the host menu is to go to Local menu Local setup Processing. Host Terminal # You can set the Terminal ID which is a number provided by the processor. This ID identifies your ATM on the network. You can input up to 15 digits Terminal ID. REMEMBER to press “Set” after inputting the Terminal ID, otherwise the Terminal ID will not be recorded. Host Routing ID (Bank ID) REMEMBER to press “Set” after inputting the Routing ID, otherwise it will not be recorded. This menu is for entering routing ID. The ID could be up to 6 digits.
18 Host BIN # This menu is for blocking the bin. Up to 6 bank Ids could be entered. Host Password You can set or change the host (master) password. Follow these steps: input the current password input the new password re-input the new password (for confirmation) Host Phone # You can set the Host Primary and Secondary phone numbers. Remember to put 1 in front of the 10 digit telephone number. To select the Secondary number, press the relative side function key. Once again, remember to press OK after inputting the phone numbers, otherwise they will not be recorded.
19 To Insert Master Keys: 1. Type the 16 or 32 digit Master Keys (according to Single or Triple DES) using numeric key pad. If you need to type in characters, please use the relative side function keys. I.E. for “A” press the top left side function key. 2. On the right box, check-sum will be displayed automatically. Check-sum enables you to judge if the keys were entered correctly. 3. Press “ Enter” or “OK”. 4. you will have a check digit sum that will confirm if the Master keys were entered correctly Host Key Input Master Key 1 Input Host Key Input Host Key Input Master Key 2 Input You can set Master Keys or Download them. Host Key Input MAC Key 1 Input Host Key Input MAC Key 2 Input
20 Host Monitoring This menu is to set baud rate, ring count or the Monitoring system password Host Monitoring Ring Count Host Monitoring Baud rate This menu is for entering baud rate. This menu is for entering ring count. If you are sharing the main phone line with the ATM, it is recommendable to set the Ring Count to 5, so the ATM will not pick up the line every time you receive a phone call. However, it is not recommendable to share the main phone line with the ATM. For best purposes, provide a dedicated Phone line for your ATM. You can set the RMS password. Remember that if this password does not match with the one that you have on the RMS software, you will not be able to connect with the ATM. Host Monitoring PasswordHost Monitoring Journal Data You can select the format of your journal. It is recommendable to set to 0. Simple data format will allow faster RMS connections.
21 3-1-5 Cash This menu provides access to cash settings Cash Data Table Remember always to press “Set” and “OK” every time you input or change a setting. Otherwise, the new setting will not be recorded. 3-1-4 Reset This feature resets the ATM. It is used to clear eventual device errors. DATAReference Max AmountMaximum Cash Amount( 200-500) Transfer LimitMaximum Transfer Amount from one account to another. # of CassetteNumber of cassettes in the ATM Denomination1: R 10 Only, 2: R 20 Only, 5: R 50 Only, 6: R 100 Only Currency CheckCash Status Check by Software disable : Software enable : Hardware
22 3-1-6 Local Local Welcome message You can edit short messages for your ATM screen. Note: Under character mode, you can insert spaces by pressing 0. Print Header: You can insert up to 5 lines on the receipt. Print Footer: You can insert up to 2 lines on the receipt. Welcome Message: Welcome Message will be displayed on the ATM screen in Idle state. To change line, press Next. If you want to delete one or two characters, use the arrow. If you want to delete the whole line, press Clear. If you have to press two characters that are on the same key, press “Set” after each character. I.E. to input money: Press 6 once, it will show M, press set, then press 6 again. This action will move the cursor to the next space. Remember to press Enter in order to save your message.
23 Local Date/Time This menu enables you to set local time and date in the ATM. Local Device Setup This menu enables you to set ATM devices’ configuration. Remember that in order to input the date, you need to insert: 2 digit month 2 digit day 4 digit year Press OK to set. DATAReference Printer Type 6 : MTP 3 ＂ Card reader3 : Magtek CDU Type7 : Taenam CDM DES B/D1 : Single DES(S/W) 3 : Triple-DES(S/W) 4 : Single DES(PED) 5: Triple-DES(PED)
24 Local Modem Set You can change settings on your modem such as Sound, baud rate, data bits, stop bits, parity, and pre-dialing. Status : it checks the status of the Modem Modem sound: you can enable or disable the sound on the modem when it dials out to connect with the host. NOTE: Dialing Test is under the Maintenance diagnostics. DATAReference Processing Co.1 : On-Line data, 2 : TNS 4 : Innobeta Country1 : USA 2 : Canada 7 : South Africa Communication6 : CH-Modem (default) Receipt ConfirmDisable : No display receipt confirm screen Enable: Display MackeyDisable : Not use Enable : Use Out of Paper1: Out of Service 2 : Continue Operation ADA0 : Disable 1 : Enable Balance Display0 : Disable 1 : Enable Check Cashing0 : Disable 1 : Enable Health MSG0 : Disable 1 : Enable EOT Check0 : Disable 1 : Enable Wireless0 : Disable 1 : Enable Idle Display0 : Disable 1 : Enable Balance Default0 : Disable 1 : Enable Money Transfer0 : Disable 1 : Enable Long Distance0 : Disable 1 : Enable Error Report0 : Disable 1 : Enable ATM Type1 : Xtremo 2 : ComNet1000E Button Type8 button 10 button
25 Local ATM Serial # You can set your ATM Serial #. Make sure that this number matches the barcode or sticker attached inside your ATM Top left side. Host Health message timer Health Msg timer the ATM will send a system status signal to your processor at a set interval. I.E. to set every 2 hours, insert 120 (minutes), and press OK.
26 3-2 Error Codes and Suggested Solutions Error CodeMeaningSuggested Resolution 0E010Port open error The connection between the PCB and the communication port is not established. Please check the connection between PCB and the PC. If problem persists, replace the cable or PCB board 0E111Command time over Check the connection of the device cable, If problem persist replace the device, cable, or port. 0E113Response time over 0E121Data NAK response retry over 0E123NAK send retry over 0E131Response frame error 0E132Undefined response code 0E191RX FIFO Error Software error. Please the manufacturer if these error happen. 0E192RX Over Run 0E193Other Communication Driver Error 0E211Non defined application parameter or property 0E212Sub program application double work 0E213Command timing error 0E214Non defined application command 0E231Reset Dll Load Error 0E232Reset Initial Error 0E233Reset default Error 0E241Watch Dog dll load error 0E242Watch Dog registry error 0E243Watch Dog map IO Base error 0E244Watch Map Reset Base error 0E245Watch Dog default Error 0E245Watch Dog default Error Software error. Please the manufacturer if these error happen. 3-2-1 PCB
27 0E251GPIO Dll Load error Software error. Please the manufacturer if these error happen. 0E252GPIO Registry error 0E253GPIO Map IO base Error 0E254GPIO Prot Number error 0E255GPIO default error 0E411PCB Status value error Reset the machine, If problems persists, please contact the service provider. 0E421Invalid data(Operator key initialize) 0E422Invalid data(Maintenance key initialize) 0E423Invalid data(Initialize) 0E433Invalid data(Status) Error CodeMeaningSuggested Resolution 1G010Port open error Check the connection of the card reader cable, if problem persist replace the card reader, cable or the port 1G111Command time over Check the connection of the device cable, If problem persist replace the device, cable, or port. 1G191RX FIFO Error Software error. Please contact the manufacturer if these error happen. 1G192RX FIFO Over error 1G193Other Communication Driver Error 1G213Command timing error 1G214Non defined command 3-2-2 Card Read
28 Error CodeMeaningSuggested Resolution 2G010Port open error Check the connection of the Printer cable, if problem persist replace the Printer, cable or the port 2G111Response time over 2G191RX FIFO Error Software error. Reset the machine, if problems persist, please contact the manufacturer 2G192RX Over Run 2G193Other Communication Driver Error 2G212Sub program application double work 2G213Command timing error 2G214Non defined application command 2G215Print data size over 2G231Reset Dll Load Error 2G232Reset Initialize Error 2G233Reset default Error 2G4C2Head open error Close the printer header and press reset 2G4C3Head temperature errorCheck Header 2G4C4Cutter errorParts need to be replaced 3-2-3 Printer
29 Error CodeMeaningSuggested Resolution 4G010Port open error Check the connection of the CDU cable, if problem persist replace the CDU, cable or the port 4G111Response time over 4G112Data response time over(STX) 4G113Data response time over(ETX) 4G114Time over 4G121NAK receive retry over 4G123NAK send retry over 4G132Command mismatch 4G133Close the reject boxPlease check if the reject bin is in 4G134Divert act sensor error Reset the machine. If problems persist, please contact the service provider. 4G135Jam 4G191RX FIFO Error Software error. Please contact the manufacturer if these error happen. 4G192RX Over Run 4G193Other Communication Driver Error 4G211Main send non defined command 4G212Double work error 4G213Command timing error 4G214Receive non defined command 4G231Reset Dll Load Error 4G232Reset Initial Error 4G233Reset default Error 4G411Cash remain in cash trayReset the machine. 40011Upper check sensor left jam Bill jam or sensor failure. Look for the bill jam very thoroughly. 40012Upper check sensor right jam 40013Upper check sensor both jam 40014Lower check sensor left jam 3-2-4 CDU
30 40015Lower check sensor right jam Bill jam or sensor failure. Look for the bill jam very thoroughly. 40016Lower check sensor both jam 40017Divert sensor left jam 40018Divert sensor right jam 40019Divert sensor both jam 4001AEject sensor jam 4001BExit sensor jam 40021Pick up error This error happens if there is no money in the machine but there is money in the software 40022Over dispense bill Contact the service provider for the maintenance 40023Upper box over eject 40024Lower box over eject 40025Motor under run 40032No Reject boxReject tray is not in all the way 40033Insert upper cash box Insert the cassette 40034Insert lower cash box 40035Divert sensor error Hardware failure. Reset the machine if problems persist, please contact the service provider. 40041Check sensor time out 40042Divert timeout 40043Eject timeout 40044Exit timeout 40045 Diver eject timeout 40046Reverse jam 40047Divert error 40051BCC error 40052Command error 40053Response time out 40054ACK receive error
31 40055Undefined command receive Reset the machine, If problems persists, please contact the service provider. 40056Receive dispense command after cash end 40057 Eject ExIt sensor jam 40058 Received dispense command over 50 notes or zero note 40059Differ count ejet sensor from exit sensor 4005ADiffer count divert from eject sensor 41011Upper check sensor left jam Bill jam or sensor failure. Look for the bill jam very thoroughly. 41012Upper check sensor right jam 41013Upper check sensor both jam 41014Lower check sensor left jam 41015Lower check sensor right jam Bill jam or sensor failure. Look for the bill jam very thoroughly. 41016Lower check sensor both jam 41017Divert sensor left jam 41018Divert sensor right jam 41019Divert sensor both jam 4101AEject sensor jam 4101BExit sensor jam 41021Pick up error This error happens if there is no money in the machine but there is money in the software 41022Over dispense bill Contact the service provider for the maintenance 41023Upper box over eject 41024Lower box over eject 41025Motor under run 41032No Reject boxReject tray is not in all the way 41033Insert upper cash box Insert the cassette 41034Insert lower cash box
32 40035Divert sensor error Hardware failure. Reset the machine if problems persist, please contact the service provider. 40041Check sensor time out 40042Divert timeout 40043Eject timeout 40044Exit timeout 40045 Diver eject timeout 40046Reverse jam 40047Divert error 40051BCC error 40052Command error 40053Response time out 40054ACK receive error 40055Undefined command receive Reset the machine, If problems persists, please contact the service provider. 40056Receive dispense command after cash end 40057 Eject Eixt sensor jam 40058 Received dispense command over 50 notes or zero note 40059Differ count ejet sensor from exit sensor 4005ADiffer count divert from eject sensor 43020Good Operation 43021Pickup error This error happens if there is no money in the machine but there is money in the software 43022Mistracked note at feed Reset the machine, If problems persists, please contact the service provider. 43023Mistracked note at double detect 43024Mistracted note at exit 43025Note too long at exit 43026Blocked exit 43027Too many notes 43029S11 sensor jam
33 4302ATiming wheel Hardware failure. Reset the machine if problems persist, please contact the service provider. 4302CBad roller profile 4302DReject error 4302EExit quantified 4302FNote missing at double detect 43030Reject rate exceed 43031Jam at exit Bill jam or sensor failure. Reset the machine, If problems persists, please contact the service provider. 43032Interference recovery Hardware failure. Reset the machine if problems persist, please contact the service provider. 43033Suspect exit accountancy 43034RAM error 43035EPROM error 43036Operation timeout 43037RAM corruption 43040Cassette motor echo error 43041Mistracked note at S17 sensor 43042Mistracked note at S23 sensor 43043Reject gate open errorPlease check if the reject bin is in 43045Note jam Bill jam or sensor failure. Reset the machine, If problems persists, please contact the service provider. 43046S15/S16 error Hardware failure. Reset the machine if problems persist, please contact the service provider. 43047Pick up over 43048Reject error 43049Please insert cassette 4304AS17 jam Bill jam or sensor failure. Look for the bill jam very thoroughly. 4304BS19 error 4304CS23 error 4304DCorrupted note count
34 4304ES15/S16 jam Hardware failure. Reset the machine if problems persist, please contact the service provider. 4304FUndefined command 4G020Prot close failure Fetal error. Please contact the manufacturer 4G122Receive(STX) retry ove Hardware failure. Reset the machine if problems persist, please contact the service provider. 4G136Reject sensor error 4G137Dispense sensor error 4G192Receiver over run 4G411Cassette Error 4G444No money in the machine 4G999No cash box Error CodeMeaningSuggested Resolution 6G010Port open error The connection between the ADA and the communication port is not established. Please check the connection between ADA and the PC. If problem persists, replace the cable or ADA board 6G020Port close failure 6G111Command response time over Check the connection of the Printer cable, if problem persist replace the card reader, cable or the port 6G113Response time over 6G114Data receving time over 6G191RX FIFO Error Software error. Please contact the manufacturer if these error happen. 6G192RX Over Run 6G193Other Communication Driver Error 6G212Double work error 6G213Non-defined application command 6G214Non-defined application command 6G433Response error 3-2-5 ADA
35 Error CodeMeaningSuggested Resolution 5G001Port Error on Status Check the connection of the Modem cable, if problem persist replace the modem, cable or the port 5G002Port Close Error 5G004Timeout Command on Initialize 5G005Port Error on Initialize 5G008No dial tone Check the dial tone from the phone jack 5G010Port error on dial 5G011Port Open Error 5G013Disconnection 5G014Disconnection 5G015Dial command error 5G017Dial error 5G120Line disconnection 5G030Dialing time over 5G113Dialing failed (Dialing retry over) 5G016Invalid Command Software error. Reset the machine, if problems persist, please contact the manufacturer 5G212Sub program application double work 5G122ENQ Timeout 5G123Data frame time over(ACK) 5G124Data frame time over(STX) 5G125Data frame time over(ETX) 5G045Data frame time over(BCC) 5G127Disconnect Response 5G128Disconnect (EOT) 5G129Disconnect(ETX) 5G126Data frame time over(EOT) 5G029Time out command error 5G136Receive NAK retry over Please Reset the machine, if problems persist, please contact the service provider. 5G061Unknown error after send Please Reset the machine, if problems persist, please contact the service provider. 3-2-6 Modem
36 Error CodeMeaningSuggested Resolution 0G010Port open error The connection between the PED and the communication port is not established. Please check the connection between PED and the PC. If problem persists, replace the cable or PED board 0G020Port close failure 0G111Poll time over Check the connection of the device cable, If problem persist replace the device, cable, or port. 0G113Response time over 0G121Data NAK response retry over 0G123NAK send retry over 0G131Response frame error 0G132Undefined response code Software error. Please contact the manufacturer if these error happen. 0G133Mode mismatched 0G134Response length error 0G191RX FIFO Error 0G192RX Over Run 0G193Other Communication Driver Error 0G194Command Response Error 0G195Command Response Error 0G212Double work error 0G213Non-defined application command 0G411Command retry over(IDLE) Please Reset the machine, if problems persist, please contact the service provider 0G423Command retry over(Initial) 0G433Command retry over(Status) 0G443Command retry over,data error(PED mode) 0G453Command retry Over(Normal mode) 0G463Command retry over,data error(Set Working Key) 0G473Data length error 3-2-7 PED
37 3-2-8 Work & Main Error CodeMeaningSuggested Resolution 0J012No match Mac Check Data Check the Mac Key and retry download MAC Data, If problems persists, please contact the service provider and processing company. 0J014No match FS after Bank ID Reset the machine. If problems persist, please contact the service provider and processing company. 0J015No match FS after Terminal ID 0J016No match FS after Response Type 0J018No match FS after Mac Time Value 0J019No match FS after Serial Number 0J020No match FS after Response Code 0J021No match FS after Reference Number 0J022No match FS after Settlement Date 0J023No match FS after Account Balance 0J024No match FS after Available Balance 0J025No match FS after Surcharge(Transaction SR) 0J026No match FS after Response Text 0J031No match FS after Date and Time 0J032No match FS after Health Timer 0J033No match FS after Working Key Check the des type, Reset the machine. If problems persist, please contact the service provider and processing company. 0J034No match FS after Surcharge(Configuration SR") Reset the machine. If problems persist, please contact the service provider and processing company. 0J035No match Response Sub Type 0J036No match Destination Key 0J037No match Encryption Key 0J040No match FS after Mac Work Key Flag 0J041No match FS after Response Sub Type
38 Error CodeMeaningSuggested Resolution 0J042No match FS after Destination Key Reset the machine. If problems persist, please contact the service provider and processing company. 0J043No match FS after Encryption Key 0J044No match FS after BIN Flag 0J045No match FS after Triple Work key 0J046No match FS after Offline PIN 0J047 No match FS after Offline wireless carrier Ivr Number 0J080No match FS after LD Account Number 0J081No match FS after LD Voucher Serial Number 0J082No match FS after LD Voucher Expiration Date 0J083No match FS after LD Voucher PIN 0J084No match FS after LD Voucher Phone Number 0J085 No match FS after LD Voucher Customer service Phone Number 0J086No match FS after LD Voucher Carrier IVR Number 0J087No match FS after Sales Tax Rate 0J088No match FS after Sales Tax Amount 0J089No match FS after MOP ID 0J090 No match FS after LD Receipt Disclosure Information 0J091 No match FS after Wireless Customer Phone Number 0J092 No match FS after Convenience Fee(Money Transfer) 0J093 No match FS after Convenience Fee Tax(Money Transfer) 0J095No match FS after Promotional(Money Transfer) 0J094No match FS after Send Amount(Money Transfer)
39 Error CodeMeaningSuggested Resolution 0J096 No match FS after Confirmation Code(Money Transfer) Reset the machine. If problems persist, please contact the service provider and processing company. 0J097No match FS after MTCN(Money Transfer) 0J098 No match FS after Approved Amount(Money Transfer) 0J050Bank ID length error Check the Bank ID, If problems persist, please contact the service provider and processing company. 0J051Terminal ID length error Check the Terminal ID, If problems persist, please contact the service provider and processing company. 0J052Response Type length error If problems persist, please contact the service provider and processing company. 0J053Mac Time Value length error 0J054Local Date, Local Time length error 0J055Health Timer length error 0J056Working Key length error Check the des type, If problems persist, please contact the service provider and processing company. 0J057Mac Check Data length error Check the MAC setup, If problems persist, please contact the service provider and processing company. 0J058Serial Number length error If problems persist, please contact the service provider and processing company. 0J059Response Code length error 0J060Configuration Request length error 0J061Response Sub Type length error 0J062Destination length error 0J063Encryption length error 0J064Mackey Work Key length error 0J070No match Bank ID Check the Band ID, If problems persist, please contact the service provider and processing company.
40 Error CodeMeaningSuggested Resolution 0J071No match Terminal ID Check the terminal ID, If problems persist, please contact the service provider and processing company. 0J072No match Request Type If problems persist, please contact the service provider and processing company. 5J001Phone Number length errorCheck the phone number 5J002Send Receive Timeout(Dialing) Check the phone line, If problems persist, please contact the service provider and processing company. 5J003Receive error(Configuration SR) 5J004Receive error(Cancel SR) 5J005Receive error(BIN SR) 5J006Receive error(Health message SR) 5J007Receive error(Mac Work Key SR) 5J008Send Receive Timeout(Configuration SR) 5J009Send Receive Timeout(Host total SR) 5J010Send Receive Timeout(Mac Work Key down SR) 5J011Send Receive Timeout(Transaction SR) 5J012Send Receive Timeout(BIN SR) 5J013Send Receive Timeout(Health message SR) 5J014Receive error(Cash position SR) EJ001PED mode errorCheck the des type and PED device EJ002PED password error Check the master key data, If problems persist, please contact the service provider EJ003PED single first key error EJ004PED single second key error EJ005PED single master checksum error EJ006PED triple first key error EJ007PED triple second key error EJ008PED triple master checksum error EJ009PED MAC key error
41 Error CodeMeaningSuggested Resolution 2G4C1No paper(receipt)Add receipt paper 4J001Pickup retry over This error happens if there is no money in the machine but there is money in the software 0J001Undefined, Check your money please contact the service provider. 0J002No match amount, Check your money 00001Out of memory Reboot the machine. If problems persist, please contact the service provider. 0000FWindow error 000E0Invalid Work class Software error. if problems persist, please contact the manufacturer 000F0Invalid DBM index
42 4-1 Replenishing GBM 1000(2000)-CH Currency Cassettes To replenish the cash cassettes in the GBM 1000(2000)-CH proceed as follows. 1. Push the lock-bracket of the dispensing mechanism, at the same time, grasp the handle of the Cassette and pull out the cassette to the front. 2. Turn the cassette upside down and place the cassette in the even table. 3. After rotating the lock to the right with a cassette key, open the cassette lid upward. Lock Section 4 Cash Dispenser
43 4. Push the push plate to the back till locking. Push plate 5. Setting the notes evenly, and pushing the release button smoothly until the push plate contacts the notes. Release button (Green) Notes 6. After closing the cassette lid and turning the cassette key to the upper side, Check the cassette lid locking
44 7. Turn the cassette upside down. 8. Push the cassette into the dispensing mechanism till locking entirely. (NOTE: The lid of the cassette must be not set upward.) 9. Make sure that the handle is downward. ( O ) ( X )
45 5-1 How To Replenish The Receipt Printer Paper 5 To replace the printer paper proceed as follows: 1. Unlock and open the facia of the Xtremo 7100, 7200. 2. If there is any paper remaining on the paper roll core, tear between the roll and the printer. Press the paper feed switch until the remaining paper is fully ejected through the facia exit slot. 3. Lift up the remaining printer roll (or empty core). Remove the spindle from the paper core and retain the spindle. 4. Remove enough paper from the new paper roll so that you do not have any traces of glue or tape marks on the roll. Tear or cut off the end of the supply roll to make a clean straight edge. Section 5 Receipt Printer Receipt Printer
46 5. Insert the spindle through the core of the new paper roll. Make sure the spindle stops are fully pushed up against the paper roll core. 6. Lower the paper roll into the slots in the printer brackets so that the paper feeds forward from the top of the roll as shown. The spindle stops should be on the side viewed below. 7. Insert the leading edge of the roll into the printer slot until the printer starts to feed the paper through automatically. 8. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically. If the paper does not emerge, refer to the section “How To Clear Receipt Paper Jams”. 9. Push the facia back into the Xtremo 7100, 7200 and lock. 10. Select General Menu from the Maintenance Mode. 11. Press Reset.
47 5-2 How To Clear Receipt Printer Jams 5 To clear a jam within the receipt printer, proceed as follows: 1. Unlock and open the facia of the Xtremo 7100, 7200. 2. Inspect the printer to see if you can identify the cause and location of the paper jam. 3. Tear the paper between the paper roll and the printer. Press the feed switch until the paper is fully ejected from the printer mechanism. If there is any paper jammed in the exit area, try to remove it carefully with your fingers. 4. Make sure that the paper roll can turn freely by spinning the paper roll backwards away from the facia. If the roll or spindle do not turn freely, lift out the remaining paper roll from the printer and check that there are no foreign objects preventing the paper roll from rotating. If no obstruction can be found, replace the paper roll.
48 5. If the jammed paper is not visible, press the paper feed switch to fully eject the paper out of the exit slot. 6. If paper does not emerge from the exit slot, open the printer by pulling out the latch shown below, and pull the printer backwards. Carefully remove any torn paper with your fingers. 7. Close the printer by pulling out the latch and pushing the printer fully home before releasing the latch. 8. To reload the paper, make sure that the leading edge of the paper is fairly straight by tearing off the end of the supply roll to make a clean straight edge. 9. Insert the leading edge of the roll into the printer slot until the printer starts feed the paper through automatically. 10. When the paper stops feeding, press the feed switch once. The paper will feed through and cut automatically. 11. Push the facia back into the ComNet Series and lock. 12. Select General Menu from the Maintenance Mode. 13. Press Reset.
49 6-1 How to bolt the ATM to the floor It is recommended that the ATM be installed on a smooth, even and level floor surface with an antistatic floor covering. ATM must be bolted down to the floor and the procedure regarding the installation is explained in detail in the site preparation manual. Warning: To ensure stability, if your terminal is configured with a Business Hours Enclosure, it MUST be bolted to the floor. Bolt holes must be drilled prior to final sitting of the ATM. The above site preparation manual provides dimensions for bolt hole locations. Note: Depending on installation clearances, the cable connections may require to be carried out before the unit is moved into its final location. To bolt the ATM to the floor proceed as follows: 1. Using a 12mm diameter concrete drill, please drill a hole on the floor more than 90mm in depth according to the picture indicating the location of the hole. 2. Please place the unit where it is desired, then align the hole on the bottom of unit with the floor hole. 3. Please insert anchor bolt from the bottom of the unit, then forcefully hammer down the anchor bolt so that it will be tightly fitted into floor hole. Section 6 How to bolt the ATM to the floor Front Rear
50 4. At this time, please continue hammering until the head of anchor bolt is about 10mm above the bottom of ATM. This way, you can easily tighten it using box wrench. 5. Tighten anchor nut until it no longer moves Note: Do not over tighten bolt(s) as this may cause damage to the ATM base or the floor surface.
51 7-1 What Is Required To Maintain Your Xtremo? 6 Your Xtremo 7100, 7200 needs very little attention after installation on your site. You must maintain the following modules in your Xtremos. Receipt printer Magnetic card reader Cash dispenser Daily Operations 6 Check that there are sufficient supplies in your Xtremos, including both printer paper and currency. Weekly Operations 6 The following weekly operations are required: Clean the facia and exterior panels Clean the heads of the magnetic card reader. Do not touch the cooling fins and braking resistor, as they become hot during ATM operation. Because it is relatively easy to set the ATM to high-speed operation, be sure to check the capacity of the motor and the equipment being operated before changing the ATM function setting. The ATM braking function cannot be substituted for mechanical means. Attempting to do so may result in injury. CAUTION Section 7 Maintenance
52 7-2 Looking After Your Xtremo 6 Weekly Maintenance Procedures 6 The weekly maintenance procedures are: Clean the facia and exterior panels Clean the magnetic heads on the dip card reader. How to Clean the Facia and Exterior Panels 6 Clean the surfaces of the facia and exterior panels, using either the general surface cleaner or a dilute detergent solution (washing up liquid and warm water), as follows: Using a damp lint free cloth, clean the surface of the facia and exterior panels. Using a dry lint free cloth, wipe down the surface of the facia and exterior panels. Paint, grease or dirt can be removed by a light application of cotton wadding dampened with Iso-propanol alcohol. The surface should then be cleaned as previously directed. When cleaning the exterior surface: Do not use an abrasive, acid, alkaline or chlorinated cleaner. Do not scrape the surface with scouring pads, razor blades or similar implements. Do not use any of the following cleaning agents: Benzene Petrol (Gasoline) Acetone Carbon tetrachloride Paint stripper of any kind. Keyboards vandalized by paint should not be cleaned. The keyboard should be replaced.
53 7-3 Cleaning Magnetic Heads on Dip Card Reader 6 To clean the heads you will require a cleaning card. Proceed as follows: 1. Unlock and open the facia of your Xtremo 7100, 7200. Note: The Xtremo 7100, 7200 will automatically enter the supervisor mode and display the Daily Menu screen. 2. Prepare the cleaning card according to the instructions enclosed with it. 3. For a Dip card reader, insert the cleaning card into the card reader with the cleaning face to the right hand side. Remove the card from the reader. Repeat this action five times. 4. Close and lock the facia. 5. From the Daily Menu, press the Cancel key. The Select Menu will be displayed. 6. From the Select Menu, press the FDK which corresponds with the Exit Supervisor option. This will return the terminal into the normal operating mode for cardholder use.
54 The product described in this book is a licensed product of Chungho Canada Inc. & Chungho ComNet Co., Ltd. It is the policy of Chungho Canada Inc., & Chungho ComNet Co., Ltd. (hereinafter referred to as “C.C.I” or "Chungho“ ) to improve products as new technology, components, software, and firmware become available. C.C.I & Chungho, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by C.C.I & Chungho in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this manual, consult with C.C.I for the information that is applicable and current. CHUNGHO CANADA, INC. 820 Dension Street Unit 3 Markham, Ontario, Canada L3R 5M9 Web site : http://www.chunghocanada.com Toll Free : 866.391.3950 Tel : 905.513.6326 Fax : 905.513.6413 Global Corporate Headquarter & Manufacturer: Chungho ComNet Co., Ltd. 195-12, Yeounkun-Dong Chongro-Ku, Seoul, Korea 110-460 E-mail: email@example.com Web site : http://www.chunghocomnet.com Tel : 82.2.3670.7788 Fax : 82.2.741.1664
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