1. QuizMe 3 A collection of tech-related quizzes…

2. Troubleshooting Macs may seem like mindless key punching… (or wand waving)

3. To see the boot manager on a Mac: a)Press and hold the Option key at boot. b)Press and hold B+M+W. c)Press and hold down the (left) mouse button. Correct Answer: B/D

4. To boot a Mac from a CD/DVD: a)Press F2 then change the boot order. b)Press and hold C+I+A. c)Use the boot manager. d)Press and hold the C key on the keyboard. Correct Answer: C, D

5. For hardware diags on a Mac: a)Run TechTool Pro (from Protégé/other Mac). b)Use the install disk for the particular model. c)Try pressing F2 or D at startup. d)Any of the above. Correct Answer: D

6. To start in Target Disk Mode: a)Press and hold the F key on boot. b)Press and hold the Option key on boot. c)Press and hold M+T+V on boot. d)Press and hold the T key on boot. Correct Answer: A

7. To eject a (stuck) CD/DVD from a Mac: a)Press and hold the (left) mouse button at boot. b)Press and hold the eject button. c)Use Disk Utility. d)Any of the above. Correct: D

8. To reset the PRAM on a Mac: a)Press/hold Apple+Shift+Ctrl+Opt+Escape+Power+QWER TY (simultaneously). b)Press and hold the power button. c)Press and hold Apple+Option+P+R. d)Reboot. Correct: D

9. Resetting power management on a Mac… a)is done by holding the power button. b)cannot be done. c)varies from model to model. Correct Answer: C

10. “My Mac is slow” can be caused by: a)Running out of disk space. b)Failing hard disk. c)Faulty RAM. d)Any of the above. Correct: D

11. To install/reinstall Mac OS X you need: a)Any Mac OS X install disk. b)The install disk that came with the computer. c)Any install disk made for the particular model. d)B and C Correct: D

12. The Helpdesk can install Mac OS X for: a)College-owned machines ONLY. b)College AND student-owned machines. c)College owned and supported models of student owned machines. Correct Answer: A

13. Consistency is overrated…

14. Without voiding warranty, the drive of an early* MacBook Pro can be removed: a)By anyone (user-removable). b)By senior Helpdesk Technicians ONLY. c)By Apple-authorized repair centers. Correct Answer: C * mid-2008 and BEFORE.

15. Without voiding warranty, the drive of a MacBook can be removed: a)By anyone (user-removable). b)Senior Helpdesk Technicians ONLY. c)Apple-authorized repair centers. Correct Answer: A

16. The hard drive is user-removable in: late-2008 (and later) MacBook Pro models all MacBook models

17. Removing a hard disk from an iBook G4 requires removing: a)1 screw. b)3 screws. c)46 screws. Correct Answer: C

18. Removing a hard disk from Latitude D600 requires removing: a)1 screw. b)3 screws. c)46 screws. Correct Answer: A

19. Removing a hard disk from a Latitude D630 requires removing: a)1 screw. b)2 screws. c)6 screws. Correct Answer: B

20. Removing a hard disk from a black/white MacBook requires removing: a)1 screw. b)3 screws. c)46 screws. Correct Answer: B

21. Mac doesn’t boot into OSX, displays blinking “?”. Most likely: a)The PRAM needs to be reset. b)The hard disk has failed. c)Computer needs to be reimaged. d)There’s a RAM problem. Correct Answer: B

22. A student’s Mac has a failed disk (or system board, or screen). What’s the quickest, most reliable repair option? a)Send it to SR, they can fix it. b)Customer can buy a new hard disk and we can always replace it. c)Have customer contact Apple/SmallDog. Correct Answer: C

23. A CD/DVD is stuck* inside a Mac. To get it out: a)Insert a paper clip. b)Press apple+option+o+u+t, c)Remove the optical drive from the computer, then try inserting a paper clip. d)Contact Apple or an authorized repair center. Correct Answer: C * can’t be ejected using aforementioned methods.

24. The keyboard on most Apple laptops is user-replaceable. True or False? Answer: FALSE.

25. Tidbits

26. What’s the easiest way to troubleshot a network problem on a Mac: a)Reboot. b)Create a new network location. c)Reinstall the network driver. d)Reapply the latest combo update. Correct Answer: B

27. What’s the easiest way to troubleshot an LCD projection/display problem on a Mac: a)Power-cycle the projector. b)In System Preferences => Displays, click “Detect Displays”. c)In System Preferences => Displays, turn on mirroring. Correct Answer: C/B