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Western Mountain Pacific Sales Office- Cheat Sheets.

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Presentation on theme: "Western Mountain Pacific Sales Office- Cheat Sheets."— Presentation transcript:

1 Western Mountain Pacific Sales Office- Cheat Sheets

2 Marriott History Marriott was founded by J. Willard Marriott in 1927 Marriott was founded by J. Willard Marriott in 1927 J.W. (Bill) Marriott, Jr. led the company to spectacular worldwide growth. J.W. (Bill) Marriott, Jr. led the company to spectacular worldwide growth. Today: Today: Arne M. Sorenson is the current CEO Arne M. Sorenson is the current CEO Marriott Acquires Gaylord Marriott Acquires Gaylord Hotels in Pipeline/ Worlds Tallest Hotel Hotels in Pipeline/ Worlds Tallest Hotel

3 Sales Transformation Marriott has transformed their sales operation Marriott has transformed their sales operation Regional offices across the United Sates Regional offices across the United Sates “One point of contact” “One point of contact” Large Group, Core, Catering, Cfirst Large Group, Core, Catering, Cfirst

4 Cheat Sheets Cheat sheets are helpful Cheat sheets are helpful They cover a wide range of information They cover a wide range of information They are unique to every property They are unique to every property They allow you to cover a wide range of aspects They allow you to cover a wide range of aspects

5 Current Cheat Sheets Issue Sheets are on different documents Sheets are on different documents Needs updating Needs updating Location of information scattered Location of information scattered Secondary area of sales for people Secondary area of sales for people No universal template No universal template

6 Solution Reorganize the cheat sheet template Reorganize the cheat sheet template Fix formatting problems Fix formatting problems Clean up sheets Clean up sheets Contact hotels to verify the sheets are up to date Contact hotels to verify the sheets are up to date Combine all documents Combine all documents into one into one

7 Obstacles & Challenges Formatting & template structure issues Formatting & template structure issues Getting responses from the hotels Getting responses from the hotels

8 How Did I Overcome This Used Office staff as a resource Used Office staff as a resource Many staff members are good with Excel Many staff members are good with Excel Many staff members had contacts at each hotel property Many staff members had contacts at each hotel property

9 Outcome Easy to access Easy to access Easy to use Easy to use Employees like the new clean cut look Employees like the new clean cut look Over all a better experience with the cheat sheets Over all a better experience with the cheat sheets


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