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Property Registration Information System Module PRISM An experience of Punjab in e-Registration Property Registration Information System Module PRISM Improved.

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Presentation on theme: "Property Registration Information System Module PRISM An experience of Punjab in e-Registration Property Registration Information System Module PRISM Improved."— Presentation transcript:

1 Property Registration Information System Module PRISM An experience of Punjab in e-Registration Property Registration Information System Module PRISM Improved Delivery of Services to the Citizens New Delhi 28th March Nirmaljeet Singh Kalsi, IAS Director-cum-Secretary, Department of IT Government of Punjab An experience of Punjab in e-Registration

2 2 The Mindset of most Government Employees So far  Do nothing and nothing would be done to you.  The best approach to the Government work should be:  If possible, avoid it - “PUC does not concern this department” approach.  If necessary, go slow - play safe, take the longer but safest route  If pushed, go in circles - Pass-on the buck to others like Finance, Planning, Personnel, Administrative Reforms, GOI.  If cornered, appoint a committee- diffuse responsibility, delay decisions  No innovations please. Do not deviate from the time tested, track - Status quo is always the safest and the best policy

3 3 An experience of Punjab in e-Registration Good Governance- Components 5.Effectiveness & efficiency 6.Equity and inclusiveness 7.Consensus orientation 8.Participation Good Governance is the primary objective of all e-Governance projects Good Governance Good Governance Reforms Process Re-engineering 1.Rule of law 2.Transparency 3.Accountability 4.Responsiveness

4 4 An experience of Punjab in e-Registration How can we improve Governance  To reduce corruption  Finish monopoly through multiple service delivery channels  Reduce & streamline discretion  Introduce accountability - at all levels  Reduce authority – Empower lower staff  Improve ease and transparency Corruption = (Monopoly + Discretion – Accountability) x Authority IT & e-Governance can help in achieving the above Mathematical Simulation Model for Corruption

5 5 An experience of Punjab in e-Registration Reforms Agenda for Good Governance  Re-invent the Government for Good Governance  Focus on Good Governance & divest other roles to private sector  Shift from Command- control regime to market driven regime  Un-bundle competitive & commercial functions from State’s roles  Strengthening Institutions to perform State domain roles  Re-define and Improve Service Delivery to Citizens  Bring in Responsiveness, Accountability & Transparency  Improve Citizens’ interface with Government  Through use of Information Technology (IT)  Government Process Re-engineering & Administrative Reforms  Improve effectiveness, internal efficiencies in Govt & reduce costs  Right-sizing the Government  Services Delivery through Public-Private Partnership  Empowerment of Citizens, Women & the Disadvantaged

6 6 An experience of Punjab in e-Registration Administrative Reforms & Government Process Re-engineering  Comprehensive review, simplification and revision of  Punjab Civil Secretariat Manual of Office Procedure  Punjab Civil Services Rules  Punjab Financial Rules  Restructuring of the State Government Departments  Re-fixing of work norms  Revised functions and roles  Implementation of feasible IIPA Report  Right to Information Act  Simplification of procedures for Citizen Services through  Business Process Re-engineering  Administrative Reforms  Preparation of Citizen Charter  Adoption of Single File System  Take up Evaluation studies

7 7 An experience of Punjab in e-Registration Land Registration “An efficient land registration system is a precondition for the operation of an efficient land market” World Bank Report

8 8 An experience of Punjab in e-Registration Land Registration in Punjab  A system of registration of Deed carrying a State Guarantee  Primarily an Agricultural Economy therefore land is the most important asset  Property ownership is also critical to commercial activity  Main Customers: Citizens, Lawyers, financial institutions, public corporations, local authorities and private firms  Basic Statistics  Number of Districts: 17  Number of Sub-Divisions: 72  Number of Registration offices: 153  Number of Villages: 12,993

9 9 An experience of Punjab in e-Registration Why eRegistration ?  Registration Offices had acquired a bad reputation in the eyes of the public due to various reasons including:  Inordinate delays in processes  Lack of transparency in functioning  Discretion-based valuation  Under-valuation translating to revenue loss for the government  Touch points of citizens with numerous rent-seeking intermediaries  Possible frauds and land scandals  Loot of Government land, evacuee property, Nazool land, wakf property, Village common lands

10 10 An experience of Punjab in e-Registration The Challenges Objective Valuation Reduce Delays Bring in Transparency MIS, Monitoring Control Record Keeping & Retrieval

11 11 An experience of Punjab in e-Registration Improving What & How? Reception/ Logging Verification/ Validation Decision Recording Decision Deed (affidavit) Delays are incurred in the hand-offs from one step to the next step Generic Property Transfer Process

12 12 An experience of Punjab in e-Registration We Planned Big, Started Small, Scaled Fast TEXT First Stage Computerisation Changing mindset Developing environment for Second Phase First Phase Computerisatio n DIT, GOI Sponsored 17 Locations in one District PPP Model Improved Software Best practices Launch on 1 st April 2005 Second Phase Implementation ( 12 Months) All Districts BOOT Model Central Legislation Uniform Standards Sustainable Business Model State Wide Roll Out ( 2 Years) Current StatusIn progressCompleted

13 13 An experience of Punjab in e-Registration E-Governance Hype Cycle TechnologyTrigger Peak of InflatedExpectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity Online not always good Channel management troubles Government portals Initial Enterprise E-Government strategies Single dept online services Failures and no ROI drive divestments Back-office re-engineering 1994– Visibility E-Government stagnates Surveys and benchmarking Information-only sites Security issues interoperability Poor ROI on initial efforts Borderless service Multi-channel strategies Enterprise architecture Performance Metrics Integrated Data Management Reducing channels E-government becomes government We are Here

14 14 An experience of Punjab in e-Registration Property Registration Information System Module PRISM

15 15 An experience of Punjab in e-Registration The Basic Guiding Principles  “Small-Steps” and “Phased Approach” adopted  Change Management & Process Reengineering given more important than technology  Citizen Centric, People friendly  Improved turnaround time and quality of services to the citizens  Definiteness and certainty of Service through Service Level Agreements  Transparency and Accountability is built-in  Reduced Monopoly and Discretion  Speed and efficiency are the derived factor  Technology is simple, robust and reliable  Model is Self-Sustainable through Public-Private Partnership  The Application is Fraud proof as far as possible  Objectivity in decision making i.e. evaluation  Completeness of solution with Backward and Forward Linkages

16 16 An experience of Punjab in e-Registration Land Registration Computerisation First Phase of Computerisation  Objectives  To change peoples mindset and preparing them for Computerisation  Initial version of PRISM installed in select Registration offices  Computerisation of the manual registration process  Online Photo Capturing of Parties & Witness  Printing of photographs of concerned parties on the backside of stamp paper  First phase completed in October 2004  Implemented by all the District Administrations  No external Consultants involved  Software and Technical Support by NIC Punjab

17 17 An experience of Punjab in e-Registration First Phase Computerisation  Respective District Administrations have implemented the project at 110 out of 153 locations  Employing local resources and technical support from NIC District Centres  Institutional mechanism in the shape of Punjab land Records Society for accounting and management  The main objective of PLRS is:  to oversee, monitor the implementation of computerization and digitization of Land Records and related documents in Punjab for the overall benefit of the citizens and  to provide Land Records related services through multiple common access infrastructures  Sustainability of project through Facilitation Charges from Public deposited with the society.

18 18 An experience of Punjab in e-Registration Learning from First Phase  Validation of Market Value by PRISM depends on type of property selected by users.  Assessment of Market Value should consider more parameters on property and needs to be more transparent.  Backup, Storage and Retrieval of data needs to be standardized, uniform and regular  Manual records continue e.g. Indexes, Cash Summary, Reports to Tehsils & Dist HQ  No connection with Land Record database & application  Lack of training to the users  Need for a Citizen Charter and SLAs

19 19 An experience of Punjab in e-Registration Property Registration Information System Module  Facilitates the process of registration at an enhanced speed and efficiency at the Sub Registrar Offices, across the state  Built with strong focus on ease of usage, simplicity and sound security & controls  A replicable and scalable application suite, the software:  covers the registration process for different documents for registration  integrates registration, valuation, scan and archives modules  generates appropriate reports  introduces service level integrators for return of original documents within a specified time frame  incorporates reengineered processes  introduces enhanced security by inclusion of biometrics  introduces enhanced methods by inclusion of digital photograph

20 20 An experience of Punjab in e-Registration PRISM – Screen Shots

21 21 An experience of Punjab in e-Registration PRISM – Screen Shots

22 22 An experience of Punjab in e-Registration PRISM – Screen Shots

23 23 An experience of Punjab in e-Registration Distinguished Features of Software  Focused on reducing impersonation in the process, and  Reducing errors in data entry and improving the user experience in the SRO.  Online Photo Capturing of Parties & Witness along with Sub- Registrar and saving in database  Printing of photographs of concerned parties on the backside of stamp paper  User interface in local language i.e. Punjab and English  On the spot valuation of property  On the spot Stamp & Registration Fee Calculations  Checklist and search facility  Scanning Module  Workflow based Application  Secured by Bio-metrics  ISO Certified Product

24 24 An experience of Punjab in e-Registration Process Re-engineering Initiatives Redefine the role of the process within the larger productive system Change the structure & organization of the services, production and potentially, its product strategy Maximize effectiveness and efficiency increases Change the process with the help Of IT Substitute IT for existing technology Obtain larger effectiveness and efficiency gains Reap modest effectiveness and efficiency gains Redesign process, based on inherent needs and/or technology opportunities Understand and document the Process to be IT-assisted Substitution Enhancement Transformation

25 25 An experience of Punjab in e-Registration Second Phase of PRISM  Roll Out of Project in District Sangrur  Partial Funding from Department of IT, GoI  PricewaterhouseCoopers (PwC) as project consultants  NIC Punjab as software partner  Based on Public Private Partnership  Start functioning from  Best Value for Money for All Stakeholders was ensured  Many Public Private Partnership scenarios were examined based on  the efficient allocation of risk between the government and private partner  the payment mechanism to encourage the operator  the amount of investment made by Government (pilot project)

26 26 An experience of Punjab in e-Registration Second Phase - Project challenges...  Manage huge investment requirements different locations  Civil construction cost, Hardware/Software Cost, Training requirements, Maintenance cost, Networking cost, Resource requirements etc  Low transaction volumes i.e. 60,000 deeds/year  Unequal distribution of deeds volume across the SRO  i.e. remote SRO with very few Deeds per day  Train people - Inadequate skills sets  Manage man-power requirement  Maintain infrastructure  Standards, Uniformity  State wide roll out Limited Project Time Frame and Funds !!

27 27 An experience of Punjab in e-Registration We Adopted A UNIQUE Approach!  First of its kind  to test not only the pilot for e-Governance initiative, but also  testing PPP modeling in pilot itself for tremendous learning  with holistic view covering wider scope with in short timeframe  Set project as a role model for all future state PPP initiatives  not only limited to Registration activity but also other e- Governance initiatives of the state  Testing PPP modeling options for the State Wide Roll out  saving time, expense and resources  learning to be used for a Tested implementation model  No Government funds involved  Facilities management totally outsourced on BOOT Model

28 28 An experience of Punjab in e-Registration Nobody Minds paying for Quality Service  To get rid of the Direct and Indirect Costs of Government services, humiliation & Inconvenience  Prescribed Government fee/ Transaction cost if any  Cost attributed to Delays and uncertainty  Cost of direct Corruption  Loss of day’s wages  Opportunity cost of time wasted  Cost of Travel to location of service  Cost of stay at the place of service  Cost to be incurred on the sifarish (Sarpanch, Namberdar)  ROI on private investment in e-Governance is good- recovery through user charges  People are prepared to pay for the time bound quality services - even the poor, because it actually costs less

29 29 An experience of Punjab in e-Registration STRATEGY FOR CITIZEN SERVICES “Make Government Businesslike” NOT Making Government Like Business  CAPTURE the Private Sector Profit Motives  Customer orientation  Efficiencies  Management Practices  Financial Resources  HR Talent  Entrepreneurship  While keeping Govt’s Social Responsibility  Public orientation  Equality and justice  Affordability  Accountability  Objectivity  Transparency Ultimately the Financial Motive is the Single Biggest Success Driver  Private financing wherever possible  Govt. financing where necessary The Underlying Principle

30 30 An experience of Punjab in e-Registration Unique Features Adopted in the Second Phase  Total Integration with Forward and Backward Linkages  Integration and Convergence of Deed-Writers’ activities by providing them dedicated terminals for completeness, accuracy & preciseness of deeds  Automation of Market Valuation Process using location & address description of the property  Forward linkages and Hand-Shake with Land Record software which will directly provide/ take inputs from this application  Such Interface with Land Records Database to check details like ownership, encumbrances etc.  Provision in software for Revision of Market Value based on rates and proper authentication  Generation of Memorandum of Registration  Integration with banks for issue of stamp papers

31 31 An experience of Punjab in e-Registration PRISM Seamless Integration Deed Writer Module Core PRISM application Land Records application database Backward Integration With Deed Writer Module Forward Integration With Land Records Software and Database

32 32 An experience of Punjab in e-Registration Managing the Change Requirement Drivers Change in Structure of Service Agency Change in Structure of Service Agency Redesign for enabling Modification of Workflow Redesign for enabling Modification of Workflow Successful Implementation of e-enabled Services Change in Public Services Change in Public Services Change in Methodology/ Procedures Change in Methodology/ Procedures New or Redesigned Services with defined Service standards New or Redesigned Services with defined Service standards GPR/ AR Redesign of Work Operations GPR/ AR Redesign of Work Operations Change Management - Citizen and Court Staff Change Management - Citizen and Court Staff Changes in Skills, Attitudes, Expectations, Perceptions Changes in Skills, Attitudes, Expectations, Perceptions

33 33 An experience of Punjab in e-Registration System Architecture in SRO

34 34 An experience of Punjab in e-Registration System Architecture in District

35 35 An experience of Punjab in e-Registration Unique Features Adopted in the Second Phase Built-in Anti fraud features in sale-purchase transactions  Digital Photograph of seller, buyer and witnesses in the presence of SRO integrated in the sale deed itself  Live on the spot Digital Photograph in secured environment  Strong Security features with Multi level access control  Biometric security for operators and Authorities Effective monitoring by meaningful and timely MIS reports  Discontinuance of manual preparation of statements and registers  Automating report compilation at Sub-division, District Head Quarters and State HQ  Central record room for easy storage and on-line distributed search and retrieval facilities  Scanning of Documents for ease of storage, retrieval and retrieval  Extensive and reliable networking

36 36 An experience of Punjab in e-Registration Allocation of Tasks to Private Parties Registration Clerk review Facilities Management Hardware, Software and Network Management Support Deed Writer Writing the Deed Data Entry Staff for entering the Deed Details in system Helpdesk Support (Query handle, Issue of token number, Data Entry, issuance of reports, registered deed, document) SR/JSR Review Fee Collection Photograph Processing, Data Entry Printing (Receipt, Document printing) Document Scanning, Data Entry Citizen comes to SRO office Helpdesk Services to be handled by BOOT Operator time to time Periodic Report Generation and Data Backup & Transfer to Head Office Printing

37 37 An experience of Punjab in e-Registration Our Achievements & Experience  Better value for money -  Better value for money - the cost of a service delivered is lower than traditional procurement,  Better quality services -  Better quality services - the quality of service is expected to be better (SLA)  Faster project delivery -  Faster project delivery - the linkage between service availability and payment to deliver project objectives within short timeframes;  More project delivery -  More project delivery - by using private sector finance it is possible to cover all the 17 locations within a defined period of time;  Protection against technology obsolescence  Protection against technology obsolescence while minimizing government financial outgo

38 38 An experience of Punjab in e-Registration Benefits to Government & Citizens  Greater certainty -  Greater certainty - the allocation of risk to the private partner provide for greater certainty and predictability w.r.t the cost and quality of SRO services  Better regulation -  Better regulation - by transferring responsibility, SROs to focus upon service performance rather than management of day-to-day service delivery;  Enhanced competitiveness -  Enhanced competitiveness - by competitive tendering, the quality and cost of operations are benchmarked against market standards.  Efficiencies  Efficiencies in management and improving Citizen Government Interface

39 39 An experience of Punjab in e-Registration e-Governance Prioritization Framework & Status Pursue Pursue Executive Information SystemExecutive Information System Punjab Wide Area Network Video ConferencingVideo Conferencing Treasury & AccountsTreasury & Accounts GIS in PWD B&R, Mandi Board Secretariat LAN & ApplicationsSecretariat LAN & Applications Social Security & WelfareSocial Security & Welfare Digitization of Records P Govt Personnel Mgt SystemP Govt Personnel Mgt System E-Procurement Defence WelfareDefence Welfare Defer Defer All other applications Permit Permit Dynamic Departmental web SitesDynamic Departmental web Sites , Office tools , Office tools Modernization of AG OfficeModernization of AG Office PWD, Engg ApplicationsPWD, Engg Applications Agri-Information ServicesAgri-Information Services Rural Development & PanchayatsRural Development & Panchayats Target Target Sukhmani -Integrated Citizen ServicesSukhmani -Integrated Citizen Services SUWIDHA in DC Offices & EFVSUWIDHA in DC Offices & EFV Excise & TaxationExcise & Taxation Land RecordsLand Records Punjab Property RegistrationPunjab Property Registration Transport – Motor Vehicle activitiesTransport – Motor Vehicle activities Multi-Service Smart CardMulti-Service Smart Card Local Govt - Municipal CorporationLocal Govt - Municipal Corporation Labour and Employment ICT EducationICT Education Staff Training- CIO, DyCIO, Sys AdminStaff Training- CIO, DyCIO, Sys Admin Low Criticality High Criticality Low Feasibility High Feasibility High Criticality Low Feasibility High Feasibility Low Criticality

40 40 An experience of Punjab in e-Registration Lessons Learned  Political Will & Leadership  Adopt an incremental/phased approach  Government Process Re-engineering is necessary to get the full benefit IT based Project  Institutionalization of e-Governance Project Management  Facilitation Charges from Public gives self-sustainability  Involve All Stakeholders at every step  Ensure you can provide technical and administrative support to the Departments  Don’t underestimate internal and external change management Challenges  There must be Backward Linkage with existing market and economic factors  There must be Forward Linkage with future vision and applications

41 41 An experience of Punjab in e-Registration Way Forward…  Fast Completion of the Project at Sangrur  Replication of its experience through out the state.  Property Market Rates on web to improve transparency  Addition of value added service  Data Centre for all registered & scanned documents along with photographs  Integration of Registration process with Banks  Backward & Forward Linkages

42 42 An experience of Punjab in e-Registration THANK YOU Nirmaljeet Singh Kalsi, IAS, MD,Punjab Infotech, Chandigarh Tel ( Telefax ), Residence: # 906, Ministerial Complex, Sector 39-A, Chandigarh Tel.: Director-cum-Secretary, Department of Information Technology, Government of Punjab, ?


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