Presentation on theme: "E MERGENCY R ESTORATION F ULL S ERVICE R ECONSTRUCTION G ENERAL C ONTRACTING Nancy Safar 416.288.6446"— Presentation transcript:
E MERGENCY R ESTORATION F ULL S ERVICE R ECONSTRUCTION G ENERAL C ONTRACTING Nancy Safar
P REMIER C HOICE FOR R ESTORATION & G ENERAL C ONTRACTING Rainbow International Restoration and Cleaning® offers services specializing in residential and commercial water restoration, fire/smoke and odor clean-up, hard surface, carpet, upholstery cleaning, and other related cleaning services. The company also offers mold remediation and air duct cleaning services through franchise by purchasing separate equipment and training. Successful track record Our values, methodologies and expert tradesmen are the key to our success. With Rainbow Richmond Hill, you can expect a secure, on-time, on-budget restoration / renovation that meets your claims requirements. We strive to be the leader and continuously research leading edge technologies and solutions that will benefit residential and commercial clients.
S ERVICES Water, fire, smoke and mold damage cleanup and restoration Content inventory, packing, storage/disposal, restoration and delivery Board-up and tarp-over Full service reconstruction Odor control Biohazard and trauma scene cleaning Carpet, tile, grout and air duct cleaning Servicing Your Policyholders 24x7x365
B IO R ESTORE A 100% environment friendly, non toxic and non corrosive product that augments the biodegradation process of organic matter found in grease traps. BioRestore will: Reduce grease/ sludge build up Improve Drainage Continuously cleans grease traps and drain lines Reduce operating costs Eco-Friendly Solutions
E CO - FRIENDLY R ESTORATION & G ENERAL C ONTRACTING Keeping your home safe, comfortable and healthy Whether we are restoring or renovating, we know and support the green approach. Proven by government bodies and research, using eco-friendly materials and restoration techniques helps: reduce environmental impacts; reduce long-term building operations and maintenance costs; increase marketability and building/home value; and results in healthier indoor environments. We take every measure in keeping your home and family comfortable and safe.
T ECHNOLOGY Making it transparent, easy and seamless
W HY C HOOSE R AINBOW I NT ’ L R ICHMOND H ILL ? Why Rainbow International Richmond Hill? Empowering industry professionals Our accountability for your peace of mind 17 steps to customer service excellence We live by our code of values CODE OF VALUES CUSTOMER SERVICE PROTOCOL EDUCATIONRELIABLE
W E L IVE O UR C ODE OF V ALUES BY RESPECT CUSTOMER FOCUS INTEGRITY
C USTOMER S ERVICE P ROTOCOL 17 Steps to Customer Service Excellence
OUR ACCOUNTABILITY FOR YOUR PEACE OF MIND Rainbow International takes its role as a restoration services provider seriously and offers the following accountability systems to ensure policyholder and insurance coverage provider peace of mind: Industry-standardized pricing using Xactimate® software Complete jobsite documentation using Rainbow International proprietary software Customer service accountability using Net Promoter Score® Web portal providing real-time claims averages statistics Specific documentation consistent with your requirements
C ONTINUING E DUCATION We strive on sharing the knowledge and empowering industry professionals with industry –relevant information To best serve your clients, Rainbow International Richmond Hill offers a series of Continuing Education (CE) courses designed to educate, inform and provide credit hours for insurance agents, adjusters and property managers. Rainbow International CE courses cover a variety of current industry topics and trends, including: Rapid structural drying (RSD) Fungus and mold remediation Category 3 (black water) mitigation Fire & smoke damage restoration Ethics in insurance, business and life
Peter Sandica Owner Felicia Birladeanu Office Manager Business Development Project ManagerPlumbersPainterElectriciansCarpet LayerCarpentersPlastererTechnicians Company Structure Expert Tradesmen
Rainbow International Richmond Hill is committed to Client Excellence. It represents our vision of creating lifelong client relationships and focuses on caring, sharing knowledge and preparing clients for a safe home or business. At Rainbow International Richmond Hill, we recognise that the foundation of our success lies in our pursuit of client satisfaction.
C ERTIFICATIONS AND R ECOGNITION Fully Licensed, Insured and Bonded
OUR CUSTOMERS Trusted by established insurance companies, brokers & property management