Presentation on theme: "Emergency Restoration Full Service Reconstruction General Contracting"— Presentation transcript:
1Emergency Restoration Full Service Reconstruction General Contracting Nancy Safar
2Premier Choice for Restoration & General Contracting Rainbow International Restoration and Cleaning® offers services specializing in residential and commercial water restoration, fire/smoke and odor clean-up, hard surface, carpet, upholstery cleaning, and other related cleaning services. The company also offers mold remediation and air duct cleaning services through franchise by purchasing separate equipment and training.Successful track recordOur values, methodologies and expert tradesmen are the key to our success. With Rainbow Richmond Hill, you can expect a secure, on-time, on-budget restoration / renovation that meets your claims requirements.We strive to be the leader and continuously research leading edge technologies and solutions that will benefit residential and commercial clients.
3Services Servicing Your Policyholders 24x7x365 Water, fire, smoke and mold damage cleanup and restorationContent inventory, packing, storage/disposal, restoration and deliveryBoard-up and tarp-overFull service reconstructionOdor controlBiohazard and trauma scene cleaningCarpet, tile, grout and air duct cleaning
4BioRestore Eco-Friendly Solutions A 100% environment friendly, non toxic and non corrosive product that augments the biodegradation process of organic matter found in grease traps.BioRestore will:Reduce grease/ sludge build upImprove DrainageContinuously cleans grease traps and drain linesReduce operating costs
5Eco-friendly Restoration & General Contracting Keeping your home safe, comfortable and healthy Whether we are restoring or renovating, we know and support the green approach. Proven by government bodies and research, using eco-friendly materials and restoration techniques helps:reduce environmental impacts;reduce long-term building operations and maintenance costs;increase marketability and building/home value;and results in healthier indoor environments.We take every measure in keeping your home and family comfortable and safe.
6Technology Making it transparent, easy and seamless
7Why Choose Rainbow Int’l Richmond Hill? Why Rainbow International Richmond Hill?Empowering industry professionalsOur accountability for your peace of mind17 steps to customer service excellenceWe live by our code of valuesCODE OF VALUESCUSTOMER SERVICE PROTOCOLEDUCATIONRELIABLE
8We Live Our Code of Values by RESPECTCUSTOMER FOCUSINTEGRITY
9Customer Service Protocol 17 Steps to Customer Service Excellence
10OUR ACCOUNTABILITY FOR YOUR PEACE OF MIND Rainbow International takes its role as a restoration services provider seriously and offers the following accountability systems to ensure policyholder and insurance coverage provider peace of mind:Industry-standardized pricing using Xactimate® softwareComplete jobsite documentation using Rainbow International proprietary softwareCustomer service accountability using Net Promoter Score®Web portal providing real-time claims averages statisticsSpecific documentation consistent with your requirements
11Continuing Education We strive on sharing the knowledge and empowering industry professionals with industry –relevant informationTo best serve your clients, Rainbow International Richmond Hill offers a series of Continuing Education (CE) courses designed to educate, inform and provide credit hours for insurance agents, adjusters and property managers.Rainbow International CE courses cover a variety of current industry topics and trends, including:Rapid structural drying (RSD)Fungus and mold remediationCategory 3 (black water) mitigationFire & smoke damage restorationEthics in insurance, business and life
13Rainbow International Richmond Hill is committed to Client Excellence Rainbow International Richmond Hill is committed to Client Excellence. It represents our vision of creating lifelong client relationships and focuses on caring, sharing knowledge and preparing clients for a safe home or business. At Rainbow International Richmond Hill, we recognise that the foundation of our success lies in our pursuit of client satisfaction.
14Certifications and Recognition Fully Licensed, Insured and Bonded
15OUR CUSTOMERS Trusted by established insurance companies, brokers & property management