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Lifeline Customer Recertification in Massachusetts Massachusetts Department of Telecommunications and Cable NARUC Staff Subcommittee on Telecommunications.

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Presentation on theme: "Lifeline Customer Recertification in Massachusetts Massachusetts Department of Telecommunications and Cable NARUC Staff Subcommittee on Telecommunications."— Presentation transcript:

1 Lifeline Customer Recertification in Massachusetts Massachusetts Department of Telecommunications and Cable NARUC Staff Subcommittee on Telecommunications Summer Meeting - July 21, 2013

2 Summary of Recertification in MA 331,120 MA Lifeline subscribers contacted/reviewed for recertification 109,380 subscribers, or 33% of all those contacted/reviewed, were de-enrolled *Source (throughout): FCC Form 555 (2013)

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4 Summary of Recertification in MA 331,120 MA Lifeline subscribers contacted or reviewed for re- certification 109,380 subscribers, or 33% of all those contacted or reviewed, were de-enrolled The average de-enrollment rate for wireless ETCs (29%) was lower than the de-enrollment rate for wireline ETCs (53%)

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6 Summary of Recertification in MA 331,120 MA Lifeline subscribers contacted or reviewed for re- certification 109,380 subscribers, or 33% of all those contacted or reviewed, were de-enrolled The average de-enrollment rate for wireless ETCs (29%) was lower than the de-enrollment rate for wireline ETCs (53%) 92% of de-enrollments were due to subscribers’ failures to respond to ETCs’ direct contact to recertify

7 Non-responding subscribers Subscribers responding that they are no longer eligible Subscribers de- enrolled as a result of a finding of ineligibility through accessing a database Granby4900 Verizon29,08500 Richmond000 Virgin Mobile48, Tracfone22,43908,623 Total (% of de-enrolled subscribers) 100,333 (91.7%)424 (0.4%)8,623 (7.9%) De-enrollment by Type

8 Summary of Recertification in MA 331,120 MA Lifeline subscribers contacted or reviewed for re- certification 109,380 subscribers, or 33% of all those contacted or reviewed, were de-enrolled The average de-enrollment rate for wireless ETCs (29%) was lower than the de-enrollment rate for wireline ETCs (53%) 92% of de-enrollments were due to subscribers’ failures to respond to ETCs’ direct contact to recertify 99.7% of subscribers reviewed by accessing an eligibility database were de-enrolled as ineligible

9 Options? The Lifeline Reform Order authorized states to “supplement the federal re-certification methodology with their own procedures specifically tailored to state-specific program requirements.” (¶ 140)

10 Options? (for discussion purposes only) Mandate that USAC perform recertification for ETCs Require ETCs to check duplicates and/or eligibility database as part of recertification Require subscribers to prove with documentation that they are still eligible Require multiple contacts, or certain types of contacts

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13 DTC Lifeline Investigation The DTC sought comment on: – whether the recertification steps outlined in the Lifeline Reform Order are sufficient to encourage response from subscribers and prevent de-enrollment of otherwise eligible Lifeline subscribers – whether ETCs should take more action to retain eligible Lifeline subscribers during the recertification process Docket D.T.C mass.gov/dtc

14 Thank you.


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