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The Market Why Mobile?: Mobile Commerce Why Mobile?: Adoption Rates.

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Presentation on theme: "The Market Why Mobile?: Mobile Commerce Why Mobile?: Adoption Rates."— Presentation transcript:


2 The Market

3 Why Mobile?: Mobile Commerce

4 Why Mobile?: Adoption Rates

5 Mobile Statistics - Service Sources: “IMRG Capgemini Quarterly Benchmarking Index: Q2 2013,” IMRG Capgemini, September 4, 2013 ICMI 2013 white paper: “Don’t Be Left Behind: Build a Mobile Customer Service Strategy for 2013 and Beyond” “Why Mobile Is Key to an Effective Multichannel Strategy,” Econsultancy, September 4, % Customers expect service via mobile digital engagement Contact center leaders said their customers would be dissatisfied if they needed to exit an app in order to contact customer service People prefer to buy products in stores. 35% 36% Mobile chat adoption prove to be high: 10-25% visitors chat on mobile vs. 2- 5% on desktop sites %

6 What is LiveEngage Mobile Chat?

7 LiveEngage Mobile Chat Includes: Simple plug and play solutions for native and mobile web Clean, uniform UI across all mobile interactions Innovation from a mobile first vantage Support iOS native apps for iPhone / iPad / iPod Touch & Hybrid apps m.sites – iPhone (safari & chrome) and leading Android (OS versions ) devices (native browser & chrome) Any website when accessed from ipad (safari) Android native coming soon Visitor initiated chats LiveEngage Mobile Chat is perfect for companies who Do not want to develop their own solution or custom build around APIs today and ongoing feature, OS enhancements Need fast time-to-market (live in 2-5 weeks) Want mobile chats routed to their current LivePerson Agent Console

8 Demonstration

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