2. In today’s economy staying ahead is looking at your resources. UPS can bring years of experience and credibility to your business. Using UPS automation to manage your shipping needs makes commutating with your outside resources fast and convenient.

3. State of Texas and United Parcel Service Our Partnership

4. United Parcel Service Founded 1907. Forbes Magazine 2000 Company of the Year. America’s most admired package delivery company the last 17 years- Fortune Magazine Over 350,000 employees. Service to over 200 countries. 12,000,000 packages delivered everyday in the United States.

5. UPS Next Day Air –Delivery by 8:00 am the next business day to major cities in the 48 contiguous states. –8:30 am to more than 10,000 postal codes the next business day. Service Choices for State of Texas

6. UPS Next Day Air –Guaranteed delivery by 10:30 am, Noon, or End of Business Day depending on destination. –Check UPS Service Guide for destination commitment times. –NDA Letters for extremely urgent document deliveries. UPS Next Day Saver –An afternoon delivery option for those important shipments that require next-business-day delivery. –We guarantee delivery by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Service Choices for State of Texas

7. UPS Second Day Air –UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial addresses where UPS Next Day Air delivery is committed by 10:30 a.m. UPS Second Day Air –Guaranteed Delivery by the end of business the second business day. –Weight limit on UPS 2DA letters container is 10 ounces. UPS Three Day Select –Guaranteed delivery within three business days to and from every address in the 48 contiguous states. –Commercial or Residential rates will apply. Service Choices for State of Texas

8. UPS Worldwide Express –Door to door, customs cleared service to over 200 countries. –Guaranteed delivery in 1-3 days by 10:30 am, Noon, or End of Business Day depending on destination. –Duties and Taxes may be charged by import country on Non-Documents.

9. Zones Prices vary depending on Distance. UPS OnLine WorldShip calculates the proper rate and zone automatically. Zone Charts are available upon request at no charge.

10. Houston Zone Map NH ME CT RI NJ VT NY MA DE VA MD NC PA FL SC GA WV KY TN MI OH IN AL LA MS AR WI IA MN IL MO KS TX OK NE SD ND WY MT CO UT NM WA OR ID AZ CA NV HOUSTON, TX Service Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Copyright (c) 2001 United Parcel Service of America, Inc. All Rights Reserved. NOTE : This information is intended for general guidance only. Scheduled delivery days are revised from time to time as changes in technology, distribution, and volume occur. Service to some remote residential areas may require additional delivery days. Source Data : 3/7/01 SWR CRG State of Texas Origin(s) : 77001 HOUSTON, TX 07/13/01

11. State of Texas Custom Rates Available on the web at: Some state authorized accessorial charges may apply: –Saturday Pick-up (Urban and Rural) –Saturday Delivery (Urban and Rural) –Hazardous Material Handling –Address Correction –Invalid or Missing Account Number –Additional Handling –Call Tag –International Dimensional Weight Factor

12. Special Shipping Considerations Saturday Pick-up requires advance notice by Friday at 4:00 p.m. Saturday Delivery requires the highlight sticker (provided upon request at no charge). Hazardous Material shipments require telephone call to UPS to set up special agreement pursuant to DOT guidelines.

13. A letter or package is automatically protected against loss or damage up to $100. Additional protection above $100 is also available. Please refer to the UPS Service Guide for additional information regarding the limits of liability. Insured Value

14. The additional Excess Value rates after the first $100 of this contract are as follows: 1.Letters: $.35 per $100 Maximum $500 2.Paks: $.35 per $100 Maximum $50,000 3.Boxes: $.35 per $100 Maximum $50,000 4.Tubes: $.35 per $100 Maximum $50,000 Insured Value

15. Tracking Options http://www.ups.com/ UPS OnLine WorldShip Tracking Information: 800-457- 4022

19. Access Channels Daily Pick-up by the UPS Driver. UPS Letter Center (Drop Box). Office Depot. Mail Boxes Etc. UPS On-Call Air. UPS customer counters or service centers located at any of our facilities.

20. New Account Set-up for UPS Express Services For account set-ups, please contact the UPS Government Account Representative. They will set up your account, discuss correct shipping procedures, order pre-printed air bills and schedule supplies for delivery. Who is that? Your Preferred Customer Associate or Your Account Executive ONLY!

21. Preferred Customer Associate Carletta Coleman –Set-up Accounts –Order Supplies –Billing Questions –Claims –(800) 377-4877 ext. 2665

22. UPS Contacts Package Tracking Information –www.ups.com or (800) 727-5877 Supply Ordering Information: –www.ups.com or (800) 727-8100 Internet Shipping General Inquiries: –www.ups.com or (877) 270-0912 International Shipment Inquiries: –(800) 782-7892  Carletta Coleman, Preferred Customer Associate –(800) 377-4877 ext. 2665

23. Additional UPS Services Other services not included in State of Texas contract must have a separate purchase order if they are to be used. If a service needs to be used continuously, the Agency can request the GSC add the service to the contract.

24. From ups.com home web site: Click on MY.UPS.COM Tracking Process your shipment Calculate Rates Identify Transit Times. Schedule a pick up time.

25. For New Users: Select “Register Now”

26. Complete this necessary information and identify your user ID and password.

27. Congratulations: You’re now a active user on the UPS web site. The lock confirms the secure site.

28. To process your shipment complete the “ Ship To ” information. The “Address Book”--- holds upto 300 Customer names and addresses.

29. and other package details Select the level of service you want.

30. You can bill to your UPS account

31. Review a history of your past shipments from 7 – 90 Days.

32. To find the nearest drop off location Click on the Drop-off icon.

34. To order Labels, Next Day Air and 2 nd Day Air Envelopes and boxes. Click on the Supplies icon.

35. Your supplies order will be saved automatically to save you time on your next order.

36. Supplies UPS provide the State of Texas with the following packaging supplies: 1. Letter - 9 3/8" X 12 1/4" 2. Pak - 12" X 15 1/2" 3. Box - 12 1/4" X 17 1/4" X 3” 4. Tubes - 38" X 6" X 6" x 6” Other supplies are also available at no charge at ups.com. You are free to use your own packaging as well.

37. Packaging Guidelines Quantity: –Foam in Place:  2” minimum –Loose fill / Dunnage:  3” minimum –Shredded or Wadded Paper:  4” minimum Placement: –Center of package, away from all six sides of container and from each other –Cushioning, Quantity and Placement are keys to success.

38. Questions and Concerns?