Presentation on theme: "Accepting Credit Cards and PCI Compliance"— Presentation transcript:
1Accepting Credit Cards and PCI Compliance What are the Requirements?Information Session
2Agenda Who Key Players What PCI Compliant Why World events When Now Where All campusHow Education/WorkIf you are a merchant that accepts credit cards cards, you are required to be compliant with the Payment Card Industry Data Security Standards or PCI DSS
3Who Key Players Moneris Solutions PCI Security Standards Council (who oversee the Payment Card Information Data Security Standards (PCI DSS))Merchants - MUN and MUN Depts
4Who Moneris SolutionsMoneris Solutions is a joint investment between RBC Royal Bank and BMO Bank of Montreal that was launched in December 2000.Transaction processing is their business; VISA, Mastercard, DebitThey provide a full range of service and products from point of sale terminals to full e-commerce solutions.Quote from web page:“Moneris is the industry leader in payment processing because we focus all our efforts on the three key elements of payment processing - technology, innovation and people “Moneris is the supplier to Memorial for all our credit card processing; no other company is allowed to be used.
5Who PCI Security Standards Council Founded in 2006 by some of the largest credit card companies including VISA and MastercardResponsible for PCI Security StandardsThe payment card companies themselves would levy any fines and penalties that arise due to non compliance.The PCI Security Standards Council is an open global forum, launched in 2006, that is responsible for thedevelopment, management, education, and awareness of the PCI Security Standards, including theData Security Standard (PCI DSS), Payment Application Data Security Standard (PA-DSS), and PIN Transaction Security (PTS) requirements.
6Who Memorial University We accept credit cardsWe are required to be PCI DSS Compliant
7What Payment Card Information Data Security Standards (PCI DSS) Started by combining VISA and Mastercard account and cardholder security programsThe result is a set of 12 requirementsThe PCI Data Security Standard represents a common set of industry tools and measurements to help ensure the safe handling of sensitive information. Initially created by aligning Visa's Account Information Security (AIS)/Cardholder Information Security (CISP) programs with MasterCard's Site Data Protection (SDP) program, the standard provides an actionable framework for developing a robust account data security process - including preventing, detecting and reacting to security incidents. The updated version, version 1.1, developed by the founding members of the PCI Security Standards Council, became effective with the launch of the PCI Security Standards Council.Show videohttps://www.pcisecuritystandards.org/merchants/index.phpLook at #1 document
8Why How did we get here?The electronic age makes merchants the new target for financial fraudLax security by a merchant enables criminals to steal and use consumer financial information from payment card transactions and processing systems
9Why FraudSony admitted that the personal details of 77M users were hacked.Winners and HomeSense parent, TJX Co. lost millions of customers information to hackers.Brock University lost personal information of donors to unauthorized access.
10When Timing MUN has been “working” on this since 2007 Still working towards total compliance
11Where At MUN Who is responsible? Everyone (locally to a dept; or centrally)Person who handles the hardware (credit card machine)Person who accepts a credit card as paymentPerson who designs a web page to accept credit cardsPerson who looks after MUN’s databasesMUN’s Security OfficerCentrally means it’s a C&C responsibility or MUN Security Officier; or Moneris Administrator; or Financial and Administrative ServicesLocally means the dept who has the machine; credit card acceptance is decentralized so each dept that requests to accept credit card by any method accepts this responsibility.
12How What to Secure? Electronic connections/transmission Hardware – MachinesElectronic storage of recordsPaper based storage of recordsWhat to Secure?Focus on protecting cardholder data under your controlYou are responsible for protecting cardholder data at the point of sale, and as it flows into the payment system. The best step you can take is to not store any cardholder data. Compliance with the PCI standard includes protecting:Card readersPoint of sale systemsStore networks & wireless access routersPayment card data storage and transmissionPayment card data stored in paper-based records
13How Types of Connections Connectivity (central responsible)Telephone linesIP lines over the internetVirtual terminalPin pads (connected to a computer)
14How Hardware – Machines Security of Hardware hand held machinesIt must be secure (locally)Used properly (swipe; chip) (locally)Up to date technology and security (centrally)These are the hand held machines; pin pads; portable.Behind a counter, under the counter; not in view or reach of the public.You can get a tether to have it attached.Wireless are less secure so more precautions must be taken with them.Technology and security – Moneris will ensure we have the up to date machine required.See documents # 2, 3, 4, 5 ,6
15How Electronic storage of records (Centrally) Credit card numbers; CVC’sCurrent system do not “capture” these detailsDo not “manually” capture”What are reasons credit card number and details would be written down? Ask attendees.
16How Security Features Chip PAN – Primary Account number Expiry date CID – AmexMagnetic stripeCA2/CID/CVC2/CVV2 (Discover/ JCB/Mastercard/Visa)
17How Paper based storage of records Credit card numbers; CVC’sNever maintained (locally)If written down; ensure in secure place until shredded or at cashiers office (locally)
18How Awareness Face to Face Suspicious customer behaviourCard security features andProper processing proceduresCode 10 authorizationsFraud Prevention begins with keeping your eyes and ears open. Signs of suspicious customer behaviour can include: Customer has randomly collected merchandise without the usual careCustomer may appear nervous or in a hurryThe customer may take the card from their pocket instead of their wallet and the signatures may not matchCustomer makes large, random, expensive purchases
19How Credit Card itselfAll cards are designed with special security features to deter counterfeiting and alteration.When you are presented with a card, look for the following elements:On the frontVerify the match of print and embossingEmbossingHologramValid DateCompare account numbersOn the backSignature panelSignature
20… nothing is more important than keeping your customer’s payment card data secure We do not want Memorial to be a news story!
21Questions/Comments/Concerns. Contact: Heather Whelan hjwhelan@mun Questions/Comments/Concerns? Contact: Heather WhelanThanks so much for coming.If you have any questions or would like links to any of the sites or information please contact me.