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Improving Organizational Performance Through Lean Presentation to Performance Planning Exchange – October 29, 2014 Linda Savoie Senior Director General.

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Presentation on theme: "Improving Organizational Performance Through Lean Presentation to Performance Planning Exchange – October 29, 2014 Linda Savoie Senior Director General."— Presentation transcript:

1 Improving Organizational Performance Through Lean Presentation to Performance Planning Exchange – October 29, 2014 Linda Savoie Senior Director General Women’s Program and Regional Operations Status of Women Canada 1

2 Overview Who we are, what we do Context - why Lean Our approach to Lean Results: what happened – the good, the bad Key adjustments Lessons learned 2

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12 Results – The Good 50% + reduction in the number of steps Increased clarity of roles and responsibilities Increase in quality Culture shift – transparency, continuous improvement Employee engagement Provided evidence for investment in new technology 12

13 Results – The Not-So-Good Some reluctance to establishing a standardized process across all our locations – some drifting in second go-around Reduction in touch time for remaining tasks was not significant Not capturing Lean performance data in a Lean way Overall cycle time is still a struggle Setting targets is also still a struggle Managers/Directors lack of interest or resistance 13

14 Lessons Learned No need to know it all, but basics are key and should be understood by all Lead internally – consultants should teach not lead Adapting is ok Lean makes gaps evident, be ready to react with an investment in tools and training Communicate, communicate, communicate 14

15 More Lessons Learned Be on the lookout for process creep – have verification processes Where possible involve all those that play a role in the process examined Technology is important and can limit your success Start performance support right off the bat Moral support is fine but you need financial support 15


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