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Customer Focus. Creating Value.

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Presentation on theme: "Customer Focus. Creating Value."— Presentation transcript:

1 Customer Focus. Creating Value.
ThyssenKrupp Industrial Services NA Overview Customer Focus. Creating Value. May 15th, 2008 Lansing, MI Prepared by Paul Forberg, Business Development NA

2 Locations - in more than 70 countries
ThyssenKrupp group Key figures Sales $ 69 billion Employees > 191,350 Companies > 700 Locations - in more than 70 countries Headquarters - Duesseldorf, Germany As one of Germany’s top-ten industrial companies, ThyssenKrupp stands for high-quality industrial products and services, valuable know-how along the entire value chain, and highly skilled employees.

3 ThyssenKrupp group structure Segments
ThyssenKrupp AG Sales $69 billion • >191,350 employees Steel Stainless Elevator Technologies Services The Services segment stands for materials and services from one of Europe and North America’s leading providers, as well as a growing presence in South America and Asia. Materials such as steel, nonferrous metals and plastics are supplied direct from the warehouse combined with customer-specific processing and logistics solutions. The Services segment also includes the Industrial Services business unit and Special Products international trading activities.

4 ThyssenKrupp Services AG
ThyssenKrupp Services Segment Segment Services: sales $22.2 billion • 43,000 employees ThyssenKrupp Services AG Materials Services Industrial Services Special Products Materials Management and Processing Industrial Services Europe/North America Production support Maintenance Facilities services Drop shipments and trading Sheet piling Raw materials and energy Sales $13.6 bn. Employees 13,695 Sales $2.5 bn. Employees 28,060 Sales $6.1 bn. Employees 1,060

5 ThyssenKrupp Materials NA Company Profile
ThyssenKrupp Materials NA, Inc. is a leading North American provider of production materials and integrated service solutions. Our ten operating divisions offer high-quality materials, inventive processes, cutting-edge logistics and complete supply chain solutions to our customers from a single source. Core Competencies Material Supply Material Processing Integrated Service Solutions A complete line of non-ferrous metals, steel and semi-finished plastics Over 120,000 varieties of products delivered to 55,000 customers A broad range of precision processing services according to customer specifications are available in addition to procurement, storage, and delivery of material. Supply chain management Transportation and logistics Industrial services and production support for the manufacturing industry

6 Integrated Service Solutions
ThyssenKrupp Materials NA has been steadily expanding its portfolio of services to go beyond materials procurement and processing.  Our customized supply chain management, logistics, and industrial process outsourcing solutions enable our customers to devote more time to advancing their core business and focus on their bottom line. Aerospace Supply Chain Programs Sub-Assembly Transportation and Logistical Support Packaging and Kitting Warehousing and Distribution Quality Engineering, Inspection and Rework Sequencing and Inventory Management Container Management

7 Industrial Services & Transportation
Integrated Network of Service Centers 82 locations Edmonton Vancouver Seattle Montreal Portland Minneapolis Toronto Boston Rochester Milwaukee Buffalo Smithfield Lansing Windsor Wallingford Kenosha Detroit Cleveland New York Beaver Lancaster Chicago Toledo Pittsburgh Philadelphia Danville Elkhart Mansfield Columbus Baltimore Dayton San Francisco Salt Lake City Indianapolis Kansas City Virginia Beach Louisville Las Vegas Wichita St. Louis Greensboro Fresno Raleigh Nashville Spartanburg Tulsa Memphis Richburg Los Angeles Atlanta Florence Macon Arlington Austin Houston Orlando Industrial Services & Transportation San Antonio Tampa Ft. Lauderdale

8 Each Facility has its own CORE Support Staff
ThyssenKrupp Industrial Services NA Facility Profile North Region Nine (9) Facilities Windsor, ON (2) Oakville, ON Whitby, ON Taylor, MI Lansing, MI Toledo, OH Bensenville, IL Vernon Hills, IL South Region Nine (9) Facilities Wentzville, MO Louisville, KY (2) Dallas, TX Seattle, WA San Francisco, CA Rancho Cucamonga, CA Danville, IL Fort Lauderdale, FL Each Facility has its own CORE Support Staff Regional and Corporate Teams are ready to supply additional Support for New Program Launches

9 Customer Value Chains Traditional Services Distribution Warehousing
Cross Docking JIT Consolidation Container Management Container Leasing On-Line Tracking Warehousing Material Handling Long/Short Term Storage Stripping & Re-labeling RF Environment Web Based Inventory Management Transportation FTL/LTL/Expedite Contract Carriage Milk-runs Network Design Drayage Air & Ocean Services

10 Customer Value Chains Engineered Solutions & Services
Value-Added Services Sub Assembly Kitting Custom Packaging Calibration & Torque Adjustments Part Washing & Coding Sequencing Software for ILVS or Broadcast Sequencing EDI Date Exchange Web Based Inventory Management Bar Coding & RF Environment Quality Engineering Non-Destructive Testing Destructive Testing Customer Representation Error Proofing Level I & Level II Inspection & Rework Component Validation

11 Online Inventory Systems
Web-Based Software Application Accessible 24 Hours/7 Days week View or Monitor Inbound, Outbound, In process orders and finished inventory levels Windows based, User Friendly Interface Open architecture for simple EDI integration Automatically updated from the operational systems Access from current versions of standard internet browser software Continuous development to increase functionality

12 Transportation Services
Provide transportation to production facilities or distribution centres. Transportation Management and Brokering Asset based Dedicated Contract Carriage Milk run, network design Ocean container transport and drayage Specialized equipment to meet customer demands On-time delivery metrics Web-based Transport Order management and Freight Bill Audit Payment Currently provide services for a variety of Customers. General Motors, Chrysler, United Airlines, Boeing, TK Elevator, K+N, Goodrich, Johnson Controls, Magna


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