Presentation on theme: "Customer Focus. Creating Value."— Presentation transcript:
1 Customer Focus. Creating Value. ThyssenKrupp Industrial Services NA OverviewCustomer Focus.Creating Value.May 15th, 2008Lansing, MIPrepared by Paul Forberg, Business Development NA
2 Locations - in more than 70 countries ThyssenKrupp groupKey figuresSales $ 69 billionEmployees > 191,350Companies > 700Locations - in more than 70 countriesHeadquarters - Duesseldorf, GermanyAs one of Germany’s top-ten industrial companies, ThyssenKrupp stands for high-quality industrial products and services, valuable know-how along the entire value chain, and highly skilled employees.
3 ThyssenKrupp group structure Segments ThyssenKrupp AGSales $69 billion • >191,350 employeesSteelStainlessElevatorTechnologiesServicesThe Services segment stands for materials and services from one of Europe and North America’s leading providers, as well as a growing presence in South America and Asia. Materials such as steel, nonferrous metals and plastics are supplied direct from the warehouse combined with customer-specific processing and logistics solutions. The Services segment also includes the Industrial Services business unit and Special Products international trading activities.
5 ThyssenKrupp Materials NA Company Profile ThyssenKrupp Materials NA, Inc. is a leading North American provider of production materials and integrated service solutions. Our ten operating divisions offer high-quality materials, inventive processes, cutting-edge logistics and complete supply chain solutions to our customers from a single source.Core CompetenciesMaterial SupplyMaterial ProcessingIntegrated Service SolutionsA complete line of non-ferrous metals, steel and semi-finished plasticsOver 120,000 varieties of products delivered to 55,000 customersA broad range of precision processing services according to customer specifications are available in addition to procurement, storage, and delivery of material.Supply chain managementTransportation and logisticsIndustrial services and production support for the manufacturing industry
6 Integrated Service Solutions ThyssenKrupp Materials NA has been steadily expanding its portfolio of services to go beyond materials procurement and processing. Our customized supply chain management, logistics, and industrial process outsourcing solutions enable our customers to devote more time to advancing their core business and focus on their bottom line.Aerospace SupplyChain ProgramsSub-AssemblyTransportation andLogistical SupportPackaging and KittingWarehousing andDistributionQuality Engineering,Inspection and ReworkSequencing andInventory ManagementContainer Management
7 Industrial Services & Transportation Integrated Network of Service Centers82 locationsEdmontonVancouverSeattleMontrealPortlandMinneapolisTorontoBostonRochesterMilwaukeeBuffaloSmithfieldLansingWindsorWallingfordKenoshaDetroitClevelandNew YorkBeaverLancasterChicagoToledoPittsburghPhiladelphiaDanvilleElkhartMansfieldColumbusBaltimoreDaytonSan FranciscoSalt Lake CityIndianapolisKansas CityVirginia BeachLouisvilleLas VegasWichitaSt. LouisGreensboroFresnoRaleighNashvilleSpartanburgTulsaMemphisRichburgLos AngelesAtlantaFlorenceMaconArlingtonAustinHoustonOrlandoIndustrial Services & TransportationSan AntonioTampaFt. Lauderdale
8 Each Facility has its own CORE Support Staff ThyssenKrupp Industrial Services NAFacility ProfileNorth RegionNine (9) FacilitiesWindsor, ON (2)Oakville, ONWhitby, ONTaylor, MILansing, MIToledo, OHBensenville, ILVernon Hills, ILSouth RegionNine (9) Facilities Wentzville, MO Louisville, KY (2)Dallas, TXSeattle, WASan Francisco, CARancho Cucamonga, CADanville, ILFort Lauderdale, FLEach Facility has its own CORE Support StaffRegional and Corporate Teams are ready to supply additional Support for New Program Launches
9 Customer Value Chains Traditional Services Distribution Warehousing Cross DockingJITConsolidationContainer ManagementContainer LeasingOn-Line TrackingWarehousingMaterial HandlingLong/Short Term StorageStripping & Re-labelingRF EnvironmentWeb Based Inventory ManagementTransportationFTL/LTL/ExpediteContract CarriageMilk-runsNetwork DesignDrayageAir & Ocean Services
10 Customer Value Chains Engineered Solutions & Services Value-Added ServicesSub AssemblyKittingCustom PackagingCalibration & Torque AdjustmentsPart Washing & CodingSequencingSoftware for ILVS or Broadcast SequencingEDI Date ExchangeWeb Based Inventory ManagementBar Coding & RF EnvironmentQuality EngineeringNon-Destructive TestingDestructive TestingCustomer RepresentationError ProofingLevel I & Level IIInspection & ReworkComponent Validation
11 Online Inventory Systems Web-Based Software ApplicationAccessible 24 Hours/7 Days weekView or Monitor Inbound, Outbound, In process orders and finished inventory levelsWindows based, User Friendly InterfaceOpen architecture for simple EDI integrationAutomatically updated from the operational systemsAccess from current versions of standard internet browser softwareContinuous development to increase functionality
12 Transportation Services Provide transportation to production facilities or distribution centres.Transportation Management and BrokeringAsset basedDedicated Contract CarriageMilk run, network designOcean container transport and drayageSpecialized equipment to meet customer demandsOn-time delivery metricsWeb-based Transport Order management and Freight Bill Audit PaymentCurrently provide services for a variety of Customers.General Motors, Chrysler, United Airlines, Boeing, TK Elevator, K+N, Goodrich, Johnson Controls, Magna