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1 Carrier & Wholesale Services “Communications Done Right”

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1 1 Carrier & Wholesale Services “Communications Done Right”

2 Agenda  Company History  Statistics  The FLTG Network  FLTG Park  Carrier Services Portfolio  Certifications  Network Operations  Summary 2

3 Company History  5 th generation Voice & Data company: est.1906 & still privately owned  Roots based in technological innovation  Located in the Finger Lakes region of Upstate NY  Headquartered in Victor, NY  Provides IP based communications, mobile backhaul, data networking and hosting/ storage services to 23 cities in the upstate region  Certified ISP since 1995  Cisco Premier Partner since 2000  IP Voice Provider since 2006  Carrier Services Channel since

4 4  We operate the largest private fiber network in NYS  $19M invested, currently over 1,400 miles, 2,000 miles by December 2014  Cisco Premier Partner  Meta-switch for core services  SOCII and HIPAA compliant data facilities  Doubled workforce since 2010  FLTG outside plant crew ensures flexibility, quality and timely implementation  Installed over 30 miles of new fiber and turned up customer with full services in 35 days  Inc 500: Americas Fastest Growing Private Companies 2012,2013 Statistics

5 The FLTG Network 5 Cities Served Alfred, Auburn, Binghamton, Buffalo, Canandaigua, Clifton Springs, Corning, Cortland, Elmira, Endicott, Endwell, Farmington, Geneva, Ithaca, Johnson City, Manchester, Newark, Phelps, Rochester, Romulus, Seneca Falls, Shortsville, Syracuse, Trumansburg, Victor, Waterloo

6 On-Net Zip codes 6 FLTG may not serve the entire zip code. Our fiber runs as per the KMZ file and can be extended as required to accommodate customer needs. If the required destination is located parallel to our fiber the build will typically be simple and completed within 45 days. Specific locations not local to our fiber can be accommodated however costs and timescales will extend dependent on distance terrain, permits etc. Quotes can be obtained by sending location, bandwidth and term requirements to NNI connections ANI ATT Cogent DANC Earthlink Fibertech Global Crossing ION Level 3 PEG Bandwidth Sprint Time Warner (T/C) Transwave Verizon (B/W) Westelecom Windstream XO

7 7 Meet-Me Locations General access buildings : additional customer specific “Meet-Me” locations exist LocationFloorSuiteStatusHandoffPresence in Building/Suite* Notes 70 Henry St. Binghamton, NY (FLTG)Q3FastE / GiGEFTch/L3/Win 350 Main St. Buffalo, NY LiveFastE / GiGEEthlnk/TWC/TWvEquinix 100 Chestnut St. Rochester NY Entire floor LiveFastE / GiGEEthlnk 1 Exchange St. / 1 West Main St. Rochester NY LiveFastE / GiGEFTch/L3/Win 95 Fitzhugh St. Rochester NY L3 SuiteLiveFastE / GiGEL3/Frntr 201 S. State St. Syracuse NYPending FutureFastE / GiGEION/ATT/VZ 109 S Warren St. Syracuse, NY 13202Basement8LiveFastE / GiGEFTch/L3/Win/West* /TWC*/ION* State Tower Building

8 Off-Net/Build Strategy  Continually & aggressively building our core network & establishing NNIs with other providers to provide “out-of-core” reach  Current deployment record is 52 miles of fiber brought to service in 8 days  350 mile southern ring planed to complete in August 2014  Planned expansions include: Binghamton > Syracuse, Syracuse > Albany & North Country, Pennsylvania,  We look for anchor clients to justify build but are open to considering flexible RoI strategies to justify build  Bring your opportunities to us – we are very receptive 8

9 Carrier Services Portfolio 9 Carrier  Dark Fiber  Wavelength  Mobile Backhaul  Metro Ethernet  Outdoor Antenna Systems (ODAS)  Equipment Colocation  Electronic/Physical Storage Services  Disaster Recovery  Professional Services Wholesale  IP Voice (Local/LD)  Internet Services  MPLS VPN  Hosted PBX  Hosted Wireless  Hosted Conferencing  Hosted Collaboration Services (7/14)  Cisco Hardware  Electronic/Physical Storage Services  Disaster Recovery  Professional Services

10 Carrier Services Portfolio 10 Carrier  Extremely rapid deployment  Professional project management  Portfolio includes  Dark Fiber  Wavelength  Mobile Backhaul  Metro Ethernet  Outdoor Antenna Systems (ODAS)  Equipment Colocation  Electronic/Physical Storage Services  Disaster Recovery  Professional Services Wholesale  High Margin product portfolio  Dedicated Sales support  Portfolio includes  IP Voice (Local/LD)  Internet Services  MPLS VPN  Hosted PBX  Hosted Wireless  Hosted Conferencing  Hosted Collaboration Services  Cisco Hardware  Electronic/Physical Storage Services  Disaster Recovery  Professional Services Agent  Aggressive commissions  Aggressive brand awareness  Portfolio includes  IP Voice (Local/LD)  Internet Services  MPLS VPN  Hosted PBX  Hosted Wireless  Hosted Conferencing  Hosted Collaboration Services  Cisco Hardware  Electronic/Physical Storage Services  Disaster Recovery  Professional Services

11 Network Technical  Bandwidth  Ethernet: 1MB to 10MB, in 1MB increments  FastEthernet: 10MB to 90MB, in 10MB increments.  Gigabit Ethernet 100MB to 1000MB, in 100MB increments  RODAM based DWDM Wavelength services - up to 100GB  All services offered in symmetrical format.  CoS, QoS and QinQ (802.1ad). support  Multiple CoS options available Q  Provider VLAN tag to all packets received regardless of the VLAN tag, and even if the packet is untagged  All customer VLAN IDS and priority codes for CoS are transmitted and received unaltered by the service  SLA  Availability: 100%  Packet Delivery: %  Jitter: 250 microseconds  Network latency 10ms (roundtrip)  NID Support  Blades/Devices  Cisco NCS 2000, Cisco ME3400’s, Calix E7 blades, Calix ONT’s, Adtran 8044M  Interfaces:  GigE, 10/100/1000, RJ45 Electrical 11

12 FLTG Park 12  Secure Establishment Providing:  Data storage  Equipment Colocation  Warehousing/Contingency/Disaster Operations  Full Facility Site  Diverse fiber connectivity, power backup, heat, humidity etc.  Military Grade Bunkers  Bomb & weather proof  4 ft. thick walls built around a 4 inch re-rod cage  ft. concrete base  Iron doors - Steel cage protection  Strategically Located  250 Miles from NYC

13 FLTG Park Compliance 13  SOC II Compliant  HIPAA Compliant  Triple fence perimeter protection – 24/7/365 camera surveillance  Access to FLTG park & secure locations via 24/7/365 NOC Guard House  24hr surveillance  Bullet proof glass  Triple security fencing

14 Carrier Customers 14

15 Carrier Product Summary  Dark Fiber  Multi-strand – multi-year. Point to point & Point to multipoint IRU  Wavelength  Lit Point to Point service, currently available to 100GB  Symmetrical service offering  Mobile Backhaul  Cell-tower to small-cell or customer MTSO  Dark or lit fiber options  Metro Ethernet  End user loops for carriers services  1MB – 10GB  Symmetrical service offering  Supports CoS, QoS and QinQ  Outdoor Antenna Systems (ODAS)  Extension of Small / Micro Cell  Includes ODAS equipment, installation & maintenance  Equipment Colocation  Secure rack /cage / military grade bunker  CO or FLTG Park with redundant services 15

16 Carrier Product Summary cont’d  Storage Services (FLTG Park)  Electronic Data Storage  purpose built facility with redundant power, fiber and climate control  Paper Record Storage  climate controlled dedicated facility  Warehousing (unregulated or climate controlled)  37,000 sq ft in 4,000 sq ft divisions  1,600 & 2,000 sq ft military grade bunkers  Disaster Recovery / Backup site (FLTG Park)  “Custom Built” backup facilities for your business contingency operations  Units ready for finishing by FLTG or customer  Land parcels acres  Parcels can be combined or divided as required  Land lease or build to suit option 16  Professional Services  IP Voice, Wireless, Telecom, Network & Security Evaluations / Assessments  Network Design, Engineering & Installation  IP Voice, Wireless, Telecom, Network & Security Monitoring  Managed Service, Support Agreements, Retainer Contracts

17 Wholesale Product Summary  IP Voice (Local/LD)  Origination and termination services  National 8XX availability  Porting, 911, DL  Internet Services  Available to 10GB  MPLS VPN  On-Net network to 10GB  Off-Net (subject to Eng. Review)  Hosted PBX  Fully featured SMB solution ( seats)  On-Net and FLTG dedicated Off-Net  Hosted Wireless  Cloud managed, enterprise-class wireless “(LAN) access point” deployment  Multisite deployment with network wide management and dedicated security radio  Hosted Conferencing  Audio  Video  Hosted Collaboration Services (7/14)  Voice, Video, IM, Conferencing (Audio/Web), Collaboration  Smartphone Integration (BYOD) 17

18 Wholesale Product Summary cont’d  Customer Equipment (Cisco, NetApp, VMware)  Route, Switch, IPT, Wireless  Design, Sales, Install, Training, Support  Storage Services (FLTG Park)  Electronic Data Storage  purpose built facility with redundant power, fiber and climate control  Paper Record Storage  climate controlled dedicated facility  Warehousing (unregulated or climate controlled)  37,000 sq ft in 4,000 sq ft divisions  1,600 & 2,000 sq ft military grade bunkers 18  Disaster Recovery / Backup site (FLTG Park)  “Custom built” backup facilities for your business contingency operations  Bunkers ready for finishing by FLTG or customer  Land parcels acres  Parcels can be combined or divided as required  Land lease or build to suit option  Professional Services  IP Voice, Wireless, Telecom, Network & Security Evaluations / Assessments  Network Design, Engineering & Installation  IP Voice, Wireless, Telecom, Network & Security Monitoring  Managed Service, Support Agreements, Retainer Contracts

19 Cisco Certifications Cisco “Go to Partner” Rochester Syracuse Buffalo New York State, OGS Contractor for IT Services (CMT196A) New York State Contract for Cisco FLTG is a member of the National Cisco VAR Council FLTG is a member of the Cisco Eastern Regional VAR Council FLTG was named the 2010 Cisco Collaboration Partner East 19 Cisco Customer Service Excellence – ‘11,12,13

20 Specializations  Advanced Borderless Network Architecture  Advanced Collaboration Architecture  Advanced Data Center Architecture  Advanced Routing & Switching  Advanced Security  Advanced Unified Communications  Advanced Unified Computing Technology  Advanced Wireless LAN  Advanced Identity Services Engi ne  Advanced Express Foundation Cisco Certifications contd. 20  ATP – Cisco TelePresence Video Advanced  Borderless Networks Architecture Design Specialist  Borderless Networks Mobility Support Specialist  Borderless Networks R&S Support Specialist  Borderless Networks Sales Specialist for Architecture  Borderless Networks Security Support Specialist  CCIE Routing/Switching  Cisco Certified Design Associate  Cisco Certified Design Professional  CQS – Advanced Wireless Sales Specialist  CQS – Foundation Express Field Specialist  CQS – IP Contact Center Express Specialist  CQS – IP Telephony Design Specialist  CQS – Rich Media Communications Specialist  CQS – Security Solutions & Design Specialist  CQS – Security Sales Specialist  CQS – Unity Design Specialist  Data Center Architecture Design Specialist  Data Center AS Support Specialist  Data Center Sales Specialist for Architecture  Cisco Certified Network Associate Wireless  Cisco Certified Network Professional  Cisco Certified Network Professional Voice  Cisco Certified Network Professional Wireless  Cisco Certified Security Professional  Cisco Lifestyle Services AUC  Cisco Sales Expert  Cisco Web Security Field Engineer Specialist  Cisco Wireless LAN Implementation Specialist  Cisco Wireless LAN PreSales Specialist  Data Center Support for UC Specialist  IronPort Gold Certified  Sales Specialist for Unified Computing Technology  Unified Computing Technology Design Specialist  Unified Computing Technology Support Specialist  Webex TelePresence Program  CQS – Advanced IP Communications Sales Specialist  CQS – Advanced Routing & Switching Field Specialist  CQS – Advanced Wireless Field Specialist Certifications

21 Network Operations  Committed and Accountable  Technical certifications for everyone  Customer satisfaction = 4.4 / 5  trainings per person per year  75% of trouble tickets are closed directly within the NOC  Truck rolls < 15%  Troubles submitted to our NOC  (24/7/365)   Ticket enquiry available via customer portal  Login URL Login URL  SLA commitment based on MSA and Class of Service 21

22 Summary  “ Communications done right”  Privately owned and operated since 1906  Accountable – we use our own resources (plant, equipment, people)  Our network is reliable  We focus on quality to deliver communications success  Our team is fully integrated  We are skilled  We are adaptable  We are efficient  We are thorough 22 FLTG compliments our network by providing robust services in a quick and efficient manner. They are a group of professionals who take pride in delivering a first class experience to their customers Keefe Keahey – Windstream Communications

23 Next Steps 23 Account Review Newsletters Training Promotions Contests NDA MSA Onboarding Quoting Ordering Ongoing Service Fulfilment Social Media Presence Brand Awareness Customer Events Trade Shows

24 NDA/MSA  Mutual Confidentiality Agreement  Must be singed and returned to  Can be downloaded here  Very flexible regarding MSA  Willing to adopt Customers MSA*  We can provide an FLTG MSA  MSA must be signed by both parties prior to orders being placed 24 * Subject to FLTG legal approval

25 25 Thank You from all of us! Office based team Outside-plant crew


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