2. Breaking Language Barriers By Kevin Anderson

3. Diversity Majority of Americans are English speaking In 2007, 20% spoke non-English language at home > 25% non-English speaking families are linguistically isolated Rising population of non-English speaking patients.

4. Language Barriers History of present illness (HPI) Language barriers may result in: – Misdiagnoses – Incorrect treatment – Patient noncompliance – Decreased quality of care – Medical errors – Decreased patient safety

5. Solutions? Make them learn English! Interpreters! Professional hospital employed interpreters! Telephonic interpretation!

6. ENTER: MARTTI

7. MARTTI Immediate on-demand access to professional interpreters Offers telemedicine, consultation, and interpreter training services Helps Limited English Proficient(LEP) patients in medical, pharmacy, legal, and emergency services Complies with HIPAA regulations

8. MARTTI Mobile equipment Wireless Built to hospital specifications Toll free customer support

9. LAN MARTTI is designed by Language Access Network Boasts MARTTI’s dependability, user- friendly, HIPAA certified, helps speed diagnoses and improve outcomes “All your healthcare provider has to do is a push a button” - LAN

10. Drawbacks Cost; pay-per-minute Less suited for psychiatric consultations and/or lengthy consultations Gender specific interpreter not always available

11. Summary Growing population of non-English or limited English speaking Americans MARTTI provides visual access to professionally trained/certified interpreters Easy to use Time effective