2. WHATS NEW in HEALTHCARE REFORM Who are the PLAYERS What are the SCHEMES Where are the CFE JOBS October 6, 2010 CT ACFE Presentation - Marcia Silva1

3. Fraud, waste and abuse takes an enormous toll on government budgets. More than $98 billion was lost to improper payments in fiscal year 2009 alone, according to the Federal Office of Management and Budget.. October 6, 2010 CT ACFE Presentation - Marcia Silva2

4. Fraud  Fraud is the intentional deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to themselves or someone else. It includes any act that constitutes fraud under applicable federal or state laws. Abuse  Abuse includes incidents or practices of providers that are inconsistent with sound fiscal, business or medical practices, and result in an unnecessary cost to the Medicaid Program, Immunization Program, or a health insurance company. Abuse also includes reimbursement for services that are not medically necessary or that fail to meet professionally recognized standards for health care. October 6, 2010 CT ACFE Presentation - Marcia Silva3

5. Payments made through Medicare/Medicaid/private insurers are made through codes (RUGs, HCPCS, ICD9, Revenue Codes, DRGs) National Coverage Determinations, Local Coverage Determinations This creates opportunity!  Pay and Chase – Postpay review of claims  Review of Red Flags on Applications  Edits in systems to stop payments  Data Analysis – Peer Analysis –  Tips – Whistleblowers – Recipients - Complaints October 6, 2010 CT ACFE Presentation - Marcia Silva4

6.  The new healthcare reform law places a heavy emphasis on the increased use of information technology (IT) to improve the American healthcare system.  With new technology means greater opportunity for fraud! October 6, 2010 CT ACFE Presentation - Marcia Silva5

7.  The law identifies health information technology as a substantial part of mandates for coordination of care for the chronically ill, development of the patient-centered medical home care delivery model and the advancement of telehealth, particularly patient monitoring. October 6, 2010 CT ACFE Presentation - Marcia Silva6

8.  Also, since the health reform bill will bring millions of new consumers into the system, the reform law will foster changes in market- wide guidelines and individual state regulations governing health information exchanges. October 6, 2010 CT ACFE Presentation - Marcia Silva7

9. Penalties October 6, 2010 CT ACFE Presentation - Marcia Silva8 New penalties for willful neglect of compliance are mandatory and start at $10,000 Minimum. The HITECH Act within the American Recovery and Reinvestment Act of 2009 (ARRA) includes a number of changes to how the HIPAA regulations will be enforced and the penalties that will be applied. HIPAA can now apply directly to individuals in cases of wrongful disclosure. Add to this the fact that HIPAA compliance will now be actively audited by the Department of Health and Human Services Office for Civil Rights (OCR), and full compliance with HIPAA becomes a very serious issue. Self-auditing your HIPAA compliance before OCR does it for you is now an essential part of the avoidance of these penalties. The icing on the cake is that now state attorneys general can now also bring civil action in federal court under HIPAA.

10.  HIPAA violation lands an employee federal prison time; Red Flag rules a go for June 1.  When training staff about the dangers of accessing people’s medical records without a legit reason, you might cite a recent case as a cautionary tale.  A hospital researcher recently received a four-month federal prison sentence for looking at patients’ medical records that didn’t apply to his line of work.  The former employee at the UCLA School of Medicine accessed patient records at the hospital over 300 times during a three-week period, mostly to peek at the private health records of celebrities, according to a Department of Justice release.release.  In his plea agreement, the employee “acknowledged that at the time he viewed these patients’ medical information, he had no legitimate reason, medical or otherwise, for obtaining the personal information,” the DOJ says. The DOJ investigators did not find any evidence that the employee attempted to use or sell the information that he accessed – he apparently sought the information out of curiosity. October 6, 2010 CT ACFE Presentation - Marcia Silva9

11.  Incentives are given for the use of EHRs but there are also issues:  Cloning – copy and paste function (from one record to the next (did it happen?)  Approval – who is creating the record, approving the actions taken (signature authentication.) How does it impact fraud investigators October 6, 2010 CT ACFE Presentation - Marcia Silva10

12.  Identity Theft –Beneficiary (role of SMP) (picture IDs need to be shown)  ID Theft – Provider Level  Duplicate Billing – Systems not talking to each other – Medicaid/Medicare/Privates October 6, 2010 CT ACFE Presentation - Marcia Silva11

13. Reading your EOB October 6, 2010 CT ACFE Presentation - Marcia Silva12 Double Billing Mary J. visited her primary care physician (PCP) and had a chest X-ray because of a chronic cough. Her PCP sent the X-ray to a radiologist to be read. The following month Mary got her EOB and a bill from the radiologist. When she looked at her EOB she noticed that both her PCP and the radiologist billed her insurance company to read the X-ray. The insurance company rejected the claim from the radiologist.

14.  Disgruntled employees  Bad Suppliers  Family members  Billing Companies  Career Criminals  Organized structure groups October 6, 2010 13 CT ACFE Presentation - Marcia Silva

15.  Wrong Diagnosis or Procedure October 6, 2010 CT ACFE Presentation - Marcia Silva14 Betsy D. went to her PCP for a sore throat. When she received her EOB she noticed that instead of billing for a throat culture, her doctor’s office had mistakenly billed for a diabetes blood test. The computer program used by her doctor’s billing company automatically put down a diagnosis of diabetes, which Betsy does not have. Although there may be no financial mistake, Betsy very wisely called her health plan and doctor’s office to correct the diagnosis error. In the future, if she wanted to purchase health insurance, she could be denied because she had been diagnosed with diabetes. Or, if not denied, a new health plan could impose a pre-existing condition waiting period

16. 1-800 – Medicare (1-800-633-42273) SMP ( Senior Medicare Patrol) Dept of Public Health (www.ct.gov/dph) HHS OIG - Phone: 1-800-HHS-TIPS (1-800-447-8477) Fax: 1-800-223-8164 Mail: Office of Inspector General Department of Health and Human Services ATTN: HOTLINE PO Box 23489 Washington, DC 20026 October 6, 2010 CT ACFE Presentation - Marcia Silva15

17.  Miscalculating Your Coinsurance Amount Max had outpatient surgery on his hand. He is in a PPO and he pays a coinsurance of 20% for outpatient procedures. Following the surgery, he was sent a bill from the surgeon’s billing company for $1000, 20% of the surgeon’s $5000 bill. However, when Max received his EOB, he noted that although the surgeon billed $5000, he was paid only $3000 by his health plan.PPOcoinsurance  Max did the math and figured that he should be paying 20% of $3000, not 20% of $5000. His health plan confirmed that was correct and he was able to pay out $600 instead of $1000. October 6, 2010 CT ACFE Presentation - Marcia Silva16

18.  The U.S. Department of Health & Human Services manages a robust website intended to inform consumers about the new law: HealthReform.GOVHealthReform.GOV  The Obama Administration has created a website which aims to explain the new health reform law: Health Reform: What It Means To YouHealth Reform: What It Means To You October 6, 2010 CT ACFE Presentation - Marcia Silva17

19.  ZPIC Contractors (Zone Program Integrity Contractors) ( In vestigators, medical reviewers, data analysts)  MAC Contractors (Pay Medicare Claims)  RAC Contractors - Recovery Audit Contractors are paid by percentage for what they find – bounty hunters)   Region A: Diversified Collection Services www.dcsrac.com  Region B: CGI http://racb.cgi.com  Region C: Connolly, Inc. www.connollyhealthcare.com  Region D: HealthDataInsights http://racinfo.healthdatainsights.co October 6, 2010 CT ACFE Presentation - Marcia Silva18

20.  MIC Contractors (Review MICS) (analyze Medicaid claims data) Who are they (Advance Med Corporation; ACS Healthcare Analytics, Inc.; Thomson Reuters; Safeguard Services, LLC; and IMS Government Solutions)  MIC Contractors (Audit MICS) (conduct post-payment audits of all types of Medicaid providers) Who are they: (Booz Allen Hamilton; Fox Systems, Inc.; IPRO; Health Management Systems; and Health Integrity, LLC)  MIC Contractors (Education MICS)  (work with the Review and Audit MICS to educate health care providers and state Medicaid officials; Who are they: Information Experts; and Strategic Health Solutions) October 6, 2010 CT ACFE Presentation - Marcia Silva19

21.  Federal Law Enforcement (CMS,HHS-OIG, FBI (analysts, investigators, Dept of Treasury, Postal Service))  State law enforcement (Chief States Attorney, Attorney General, MFCU)  State Regulatory Agencies (DMHAS, DSS, DPH) October 6, 2010 CT ACFE Presentation - Marcia Silva20

22.  Contact Information: Marcia Silva, CFE, AHFI 860-622-4800 Marcia.Silva@hp.com October 6, 2010 CT ACFE Presentation - Marcia Silva21