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Create the Future You Want

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Presentation on theme: "Create the Future You Want"— Presentation transcript:

1 Create the Future You Want
An Empowering Partnership This is a core slide if you want to create a smaller presentation. Set the stage…Organizations of all sizes, in every vertical market are undergoing high amounts of change that is producing new challenges and shaping an organization’s desired business outcomes. Technology alone is no longer the answer to achieving goals but instead is the synergy between the right people, process and technology. The common thread across all of this is the business information flowing in, through and out of your business functions and processes. Organizations that understand the value of this information…and have a plan and an infrastructure to harness it, have a tremendous competitive advantage. Today, we will be discussing these topics and what it means to your organization and how Ricoh can help you harness the power of information and create the future you want. Presented By: Jim Bowser Dave McLaughlin Bruce Haber 1

2 Today’s Agenda Emerging Challenges facing organizations
Desired Business Outcomes Environmental Impact Choosing the Best Partner Scanning & Document Capture Electronic Document Management Mobile Printing How Ricoh Can Help Document Capture, Process, Routing & Output Cost Recovery IT Services (Network Monitoring, Firewall, Backup & Recovery. Copy, Print, Scan, Projection & VoIP Phone Systems Video Conferencing Hardware

3 Create the Future You Want
Emerging Challenges & Desired Business Outcomes So, In creating the future you want – what are your desired business outcomes. In the following section we will discuss common desired business outcomes we have seen in other organizations at varying stages of attainment.

4 Emerging Challenges Create the Future You Want
Economic — Growth, efficiency, cost control Information — Manage new flood of data, information IT Upheaval — Cloud computing, security Workforce — Retiring knowledge, incoming Gen-Y This is a core slide if you want to create a smaller presentation. Every organization is different. Everyone’s got their own set of customers, competitors and prospects. But there are some trends that are either directly affecting all of us…or at the very least changing our environment. From an economic standpoint, much of the world has moved on from the global recession. But there is still downward pressure on revenue and margins as well as escalating costs and need for new investments. The rapid rise of smartphones, tables and other smart devices is helping crate a flood of information that’s overwhelming most enterprises today. From an IT perspective, leveraging efficiencies has led to moving applications and server workloads to the cloud which is creating new challenges. So are new information security concerns, especially as we become more connected, more mobile and more digital. Also, the workforce is changing. Baby boomers. Although retiring later in life than before, are still going to leave the workforce and…in many cases…retire with unique and valuable knowledge. This void of information is concerning for the following generations of leaders on how best to solve complex business leadership situations. In parallel, Millennials are entering the workforce with often different ways of working, problem solving and the unique expectations that come with them. In fact by 2015, they will comprise a majority of the workforce.

5 Economic Challenges Drive cost-effective growth
Manage pressures on margin, revenue Control escalating costs Discover new efficiencies to reduce expense Expand into new markets Most of our customers face some persistent — and some new — economic challenges. Driving cost effective growth is a balancing act of what market to grow into, when to grow, in what area of the business should we grow and how we will identify the funds to grow with. We’re hearing that our customers are looking for better ways to drive growth without exponentially increasing the expenses they worked so hard over the past few years to lean out. Globalization, online commerce, mobile commerce and other competitive factors place continuous pressure on revenue and margins. Controlling escalating costs also provides unique challenges. From escalating payroll and healthcare expenses to larger and more expensive technology projects it is not difficult to find multiple areas of escalating costs. Finding ways to improve efficiency allow for additional cost cutting opportunities. But cutting costs alone however can reduce efficiency inadvertently so there must always be a balance between cutting costs and the effect it has on worker productivity, efficiency, and their ability to innovate. The financial requirements to enter into new markets are daunting but commonly viewed as the best way to grow in today's economic climate. 1. Economic trends references: © 2012 Ricoh Americas Corporation. All Rights Reserved.

6 * Information Challenges Manage information overload
Reduce information redundancies Capture and leverage useful business information Minimize costly “junk” on servers, cloud storage Create an efficient information infrastructure A continuing trend is the explosion of information. Our increasing ability to gain access to information and share it so easily through social and collaboration platforms continues the information explosion trend. The popularity of information-generating and sharing technologies like smart phones and tablets are driving approximately 60% more information each year which is overloading your employees and business. Most of the information is unstructured which means - information that is stored in many different formats and organizational structures. For example - the information sitting in your inbox and related attachments or your hard drive and your personal filing structure on it which no one else could navigate. A challenge of unstructured data is much of this information is redundant information and not retrievable by others who may need to create what you already have. Having processes and an infrastructure not built for unstructured data also presents additional challenges: it overwhelms IT workers and it prevents you from accessing useful information you need. Reducing the costly “junk” information on servers and cloud storage can create a much more efficient information platform and provide access to the useful business information your organization needs. Information overload references: * *IDC Study 2012 © 2012 Ricoh Americas Corporation. All Rights Reserved.

7 IT Upheaval Challenges
Manage migration to the cloud Monitor strain on IT resources Provide IT staffs with time to design and implement Develop holistic view of information infrastructure Safeguard company and customer data Cloud storage and computing are changing things, too. Rapidly. The days of server rooms and storing all of your business information in it is going away. In fact, this year 4 out of 5 new applications will be deployed on the cloud…not local disk, or server application…if you want to use most applications, you have to access them on the cloud. Within two years, more than 60 percent of the workload currently running on servers will move to the cloud, too. This is a big change from a security and confidence perspective…at least for most people it is…it’s a lot like the shift from credit cards to mobile payments…it raises all kinds of questions about security, privacy, disaster recovery…it’s liberating and frightening at the same time. But it’s coming…and it’s coming fast. Navigating it will require some specific expertise. Providing IT Staff the time to leverage their unique knowledge to design, migrate and implement communication systems that best leverage efficiencies has never been more important. Yet they still struggle with resource management for spikes in project time and avoid distraction from low level IT support requirements like desktop and application support as well as output devices. The need to develop a holistic view of the entire information infrastructure has never been more important. Trying to safeguard company and customer data requires unique and highly specialized expertise as well as executive level sponsorship. Moving to the cloud references: *IDC, study, **Gartner, study © 2012 Ricoh Americas Corporation. All Rights Reserved.

8 Workforce Challenges Provide workers with anywhere, anytime access
*The Pew Research Center 2011 Study Workforce Challenges Provide workers with anywhere, anytime access Integrate Bringing Your Own Devices — smartphones, tablets Manage emerging connectivity and security issues Capture retiring knowledge, transfer to Gen Y Workforce demographics are also presenting some challenges for most organizations. Millennials…people who were born in the digital age only know life with access to the internet. They expect anywhere, anytime access to information…they prefer problem solving collaboratively with co-workers and partners anywhere…and they expect continuity…an uninterrupted ability to work regardless of when and where. Capturing this unique level of innovation and work output is a large challenge facing organizations today. This year millennials make up just over a quarter of the workforce. By 2015, they will be a majority. Baby boomers are on the horizon of retiring and taking with them unique knowledge and abilities in leadership and how to handle the tough decisions. Garnering this information is a challenge many organizations are dealing with. Generation X and Y wish to preserve their personal productivity. Using technology and applications they are most comfortable with prevents additional learning curves and facilitates personal worker productivity. This is a core driver and benefit of a new trend titled “Bring your own device”. But allowing BYOD puts tremendous strain on IT Support infrastructures as it deviates heavily from corporate standards and requires additional thought on connectivity and information security. Generation X drives a combination of paper and digital information to comprehend projects and work thereby requiring a proper mix of technologies. Millennial workforce references: © 2012 Ricoh Americas Corporation. All Rights Reserved.

9 © 2012 Ricoh Americas Corporation. All Rights Reserved.
Desired Business Outcomes Achieve environmental sustainability Drive cost effectiveness Ensure information security & compliance Streamline business processes Manage organizational change Maximize iWorker productivity Optimize information Build a strategic infrastructure This is a core slide if you want to create a smaller presentation. According to multiple studies — and based on interactions with Ricoh customers worldwide — we have identified eight concerns and desired outcomes that seem to rise to the top of most people’s list. Some of these may resonate with you more than others. But when we talk about “harnessing the power of information” and “creating the future you want,” we are talking about business outcomes like these. For the smaller presentation version, these are the notes for each bullet. If you are presenting all of the following slides- do not present them here. If you are presenting only some of the following 8, present the names of the 8 here and advise you will go into more detail on some next: Cost effectiveness is achieved by cutting costs and expenses associated with redundant or under-utilized systems, inefficient processes and technology that doesn’t meet current need. Also, offloading non-core and labor-intensive tasks to other organizations that do it as their core business can drive sustained cost savings. Investing in technology that facilitates optimized processes and have the most experienced people implement it provides unrivaled business agility. Most customers are concerned about data privacy and security. They want to safeguard financial, technical, employee and customer data. Securing information includes both processes and technologies but must also include proper accessibility in the information infrastructure. Streamlining business processes to facilitate an optimal flow of information is a key way organizations look to enhance their business agility. From this they can provide incremental value to their employees and customers. Evolving businesses desire a quicker implementation of change but often times utilization of a changed technology or process is hampered by a natural reluctance of people to change. To change a business internally, people must go with the change. People resisting change require a highly effective Change management process of engaging employees in the deployment of new technologies and processes. From this organizations can eliminate barriers to change, drive employee buy-in and ensure that senior leadership goals are realized. iWorker is simply shorthand for information worker or knowledge workers. These are non-labor workers that create and use information as a core part of their daily job activities which encompasses most employees today. Empowering iWorkers to collaborate, innovate, problem solve and increase work output or productivity are key desired outcomes of many organizations. Optimizing information facilitates worker productivity but is also a key outcome for organizations that value their business information as an asset and the key ingredient for strategic decisions. Decision makers need access to accurate information on current state. Optimizing information brings relevant business information to light and enables it to facilitate action and highly effective communications. Highly effective information communication requires a strategic infrastructure or platform that connects the right combination of hardware, software and process with people. Creating a nimble infrastructure that accommodates current business structure and need, but can evolve or even anticipate tomorrows opportunities to innovate, is often a desired outcome of the most agile businesses today. For some of our customers, conserving energy and minimizing waste is a cost-saving initiative. For some, it’s part of their image and culture. For others, it’s simply being a good citizen when it comes to sustainability. Most customers pursue environmental sustainability for all three reasons — savings, culture and good citizenship. We have technologies and processes that can help you contribute to environmental sustainability. © 2012 Ricoh Americas Corporation. All Rights Reserved.

10 Environmental Impact So, In creating the future you want – what are your desired business outcomes. In the following section we will discuss common desired business outcomes we have seen in other organizations at varying stages of attainment.

11 Paper Stats Statistics Validated By Industry Experts
45% of print jobs are thrown away the same day – PARC (Palo Alto Research Center) 15% – 45% of print jobs are photocopies – Infotrends 50% of pages printed are or internet pages – Infotrends 25% of pages printed are banner pages – Gartner 50% of paper documents are keyed into computer systems – IDC 25% of printed digital original documents are rekeyed into computer systems - IDC 80% of employee prints are single sided - IDC

12 International Recognition
Dinner in New York International Recognition 2012 Global 100 Most “Sustainable” Corporations in the World Ricoh has been listed as one of 100 companies from 2005 to 2012 for 8th year in a row. : 100 companies listed : Ricoh News on Feb. 3, 2011 2012 World’s Most Ethical Companies Ricoh have been named one of “World’s Most Ethical Companies” by the Ethisphere Institute for fourth year in a row from 2009 to 2012. This award recognizes “Real and Sustained Ethical Leadership” within various industries. : Ricoh press release : Listed companies Because of your dedication on environmental management, we have got many recognitions. One of them is that Ricoh was chosen again for six times since 2005 as one of “Global 100 Most Sustainable Corporations in the world”. This was announced at World Economic Forum in Davos on January 27th, 2010. The other is that Ricoh was chosen as one of 99 World Most Ethical Companies in 2009. Ricoh recognized by oekom research as one of the ‘World's Best Office Electronics Companies in Social and Environmental Performance’ in (#1 out of 14 companies in the sector) : Ricoh press release : oekom Research 12 12

13 Making The Initiative Work
*TCO : Total Cost of Ownership Good for “Environment” (CO2/Energy & Paper Resource Savings) Good for “Economy” (Saving money/ Low TCO*) Good for “People” (High Productivity/ Less Waiting Time) I hope I could share with you, how global environmental conditions have become very much critical. For more detail, Ike Kakegawa will explain tomorrow. Now, let me re-confirm Ricoh Group Environmental Management, prior to my explanation for 16th plan. Saving Energy & Paper should be good the economy and employee productivity.

14 Green Mode Activated Program

15 Green Production: Zero Waste to Landfill
At all Ricoh Group plants in the world since March 2002 All US and Mexico sites have been in Zero Landfill since March 2001 Now, as one of our resource conservation practices, I would like to introduce “Zero Waste to Landfill” activities taken by Ricoh Electronics, Inc. This is a part of our Environmental Management System. Not only reducing just industry waste, they have reduced all type of waste from their sites. Finally, all remaining waste are 100% re-used and recycled, resulting in no landfill disposal. All of our 23 world manufacturing sites have been Zero Waste to Landfill, since 2002. Ricoh Electronics is one of them. 0.5/6.5

16 © 2012 Ricoh Americas Corporation. All Rights Reserved.
Ricoh’s De-manufacturing Process SHOW VIDEO © 2012 Ricoh Americas Corporation. All Rights Reserved.

Choosing the best partner To achieve your desired business outcomes So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

18 Ricoh Best Practices & Areas of Opportunity
MFP / Fleet Solutions - "Light Up the Panel": Distributed Capture / Scanning Print Driver / Device Management Output Management & Cost Accounting MFP / Print Security and Card Authentication eFax Server / FoIP - no more MFP Fax cards Imaging (advanced capture) Solutions: Business Process Automation (AP/AR, HR, claims, workflow automation) Content Management Solutions Advanced Capture (mobile capture, database lookup, electronic forms) MS / PS Combined Solutions (i.e. Digital Mail, Central Scanning Operations) Other Workflow / Strategic Solutions: Mobile Business Initiatives (mobile scan, capture and print) Digital forms Document / Data Security (Digital Rights Management)

Document Scanning & Capture So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

20 Scan / Capture Points Electronic Mobile Paper Web MFD
Scanner Smart Phones & Tablets Electronic Mobile Paper

21 1 Create “One Touch” Buttons for Improved Efficiency (Scanning on the Ricoh MFP/Copier) Database “lookup” (Oracle, SAP, etc.) to auto-populate fields PO Number Vendor Number Vendor Name Amount $ Invoice Number (functional illustration of AutoStore, GlobalScan and eCopy solutions) 123456 Create “buttons” to Prompt for index data such as PO Number, Vendor Number, Name, etc. and store/route to folder, workflow or database Scan to , folder, USB, google, dropbox Scan & OCR to Word/Excel & Searchable PDF R54321 ACME $7,500 2 Scan to Fax (analog / digital / FOIP) Scan Confidential, PII, HIPAA, SOX, etc Scan Invoices, HR , Financial Records, Contracts, etc Scan, Extract and Route using OCR / Barcode A987654 3 BackScan Note: Buttons and processes are customizable by MFP and centrally managed.

Electronic Document Management So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

23 Look familiar?

24 Benefits of going digital =

25 Immediate Benefits Retrieval Times Reduced 30 - 90%
Transactions Increases Per Employee % Near-Instant Access Network / Internet Reduction of Storage Office Space % Greater Accountability Internally/Externally Improved Conformity to Retention Policies

26 Intermediate Benefits
% Reduction in Internal & External Fax, Mailing, and Copying Costs Shipping or movement of physical documents between multiple locations and or offsite storage is significantly reduced if not eliminated. Improved Physical Security

27 Potential Strategic Benefits
Improved Customer Service Improved Information Flow Reduced Administration Workflow New Potential sources for Data Analysis Simplified Data Backup Procedures Ensuring Disaster Recovery

Ricoh DocumentMall Solution So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

29 What is Ricoh DocumentMall
Ricoh’s document storage and management solution Software as a Service (SaaS) solution utilizing “cloud” technology Highly secure – enterprise class solution designed for SMBs and departmental workgroups (built on EMC Documentum) Hosted, Managed and Supported by Ricoh Archive, search, retrieve and share printed and electronic documents within the organization and among outside partners and vendors Secure and accessible anytime / anywhere via the internet Helps companies do more with less Streamlines document processes Supports disaster preparedness and regulatory compliance Reduces hardcopy output, storage and shipping costs Eliminates large upfront investments in hardware, software and maintenance agreements Requires little to no IT support

30 Medical Services Providers
What is DocumentMall DocumentMall Connects People with the Information They Need – Faster and at a Lower Cost Patients Medical Services Providers Billing companies Labs Claims Processing DocumentMall provides a common access point letting you share and collaborate outside the corporate firewall and without changes to corporate security policies

31 Automates & Simplifies Workflow
Documents can be uploaded to DocumentMall several ways Paper files placed on MFP and scanned directly to DocumentMall (Indexing can be done through Barcode or 3rd party solutions) Electronic documents imported from a pc or network ed or Fax into DocumentMall Immediate and controlled access to information Physicians Billing services Paper – based documents Electronic Documents

32 Find Information Quickly
Reduce time looking through filing cabinets, searching network drives and requesting information from offsite storage Advanced indexing and search capabilities let you find documents fast Find all documents associated with a patient name or patient ID number Or, narrow your search to find the exact document you need Improve processing and responsiveness Referring doctors, Hospitals or other healthcare facilities 3rd party billing company Insurance providers Patients

33 Improve Security & Support Regulatory Compliance
Audit capabilities support compliance with regulations (SOX / HIPAA) Audit documents, users and the entire account Security features (permission sets) lets administrators define controls to grant or limit access to information as defined by regulatory guidelines SAS 70 Type II* data center Supports business continuity and disaster readiness protection for regulated documents Savvis managed service data center . *A SAS 70 examination is widely recognized, because it represents that a service organization has been through an evaluation of their internal controls as they relate to an audit of the financial statements of its customers. A Type II report not only includes the service organization's description of controls, but also includes detailed testing of the design and operating effectiveness of the service organization's controls.

34 Mobile - Pad, Phone or Tablet

Ricoh DocumentMall Demonstration So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

Mobile Printing So choosing the right partner to achieve your specific desired business outcomes is critical. Before we discuss partner selection, which desired business outcomes do you consider most important to your organization? FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

37 Mobile Printing Submission Authorization Processing Printing
A user can submit documents 4 ways: Mobile printing apps Web upload PrintWhere driver Authorization User authorization provided by integration with LDAP/AD or PrinterOn managed ACL (Access Control List). Authentication manages both printer discovery and document submission Processing Documents are processed and converted securely by your Private Cloud. PrinterOn's content based format recognition ensures reliable processing, built in compression, improved efficiency and encryption provides additional security Printing Encrypted documents are collected by Print Delivery Station. Co-deploy with FlexRelease Server, Equitrac/PCC, Pharos, etc., can provide swipe or proximity card tracking & billing Support for Follow-Me print capabilities HotSpot Enterprise Workflow

38 © 2012 Ricoh Americas Corporation. All Rights Reserved.
Exceptional Technology Core Technology Platforms: Printing Mobility Customizable Cloud-Enabled Eco-Friendly A partner that continually develops innovative technologies to achieve today’s customer desired business outcomes in business information solutions, The focus on services-led solutions is accompanied by an increased commitment to R&D spending and technology development. Ricoh continually develops innovative technologies to address today’s customer challenges in office solutions, production printing, imaging and document management. We are the worldwide leader in market share for MFPs. We’re #1 in the U.S., too. And our new MFPs are much different than what they were just a few years ago. Today, they’re not just document output devices. They serve as a platform for applications that enable our customers to manage their business information and accomplish goals they never thought possible. The applications we develop for these platforms enable customers to create, share, secure and manage information in entirely new ways. They connect our customers to the Internet, to the Cloud and to each other. This substantially improves creativity and collaboration that leads to innovation and business growth. © 2012 Ricoh Americas Corporation. All Rights Reserved.


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