2 1 Purpose Help user to archive the Hytera typical application with comprehensive information, which could be compiled as supporting material for case study or other marketing action in future. 2 User Hytera sales& service system staff (sales/marketing/customer service). Dealer/agent/integrator and other partner of Hytera. 3 Define “Typical Application” a. Customer has certain scale and has good reputation/influence in industry. b. Product/solution delivered is the product/solution that highly promoted or lately released by Hytera. c. Terminal quantity>30 or purchase order>RMB 500,000/USD 100,000. d. Customer has positive feedback on Hytera product. e. Customer accept to be publicized as successful case by Hytera. *Intro
3 4 How to write Follow STAR principle to state the case in logical& structured way: Situation. Customer’s background & purchase motive Target. Customer’s key communication requirement Action. What Hytera offer to customer (product/solution), including key info (exp: topology map) in deployment Result. Feature/highlight & benefit by delivering Hytera product/solution 5 Supplementary Including but not limit to: Basic facts, acknowledgement, employment scenario, credentials, … *Intro
4 Ready to start : * please delete the previous intro pages before officially submit.
5 Part 1 Basic Facts Customer’s basic background information including: Industry, scale, headquarter, area served, employees,... *introduce info above within 2-3 paragraph; quote with specific figure; attach photo (high-resolution) if necessary.
6 Part 2 Situation Customer communication solution background & current status. Requirement analysis (customer’s concern, purchase motive). Opportunity & challenge. *introduce info above within 2-3 paragraph.
7 Part 3 Target List customer’s key targets within 3 to 5 sentences, including but not limit to: Coverage, quantity, digital standard, analog-digital transition,data application, budget, specific requirement, etc. *be accurate & fair; quote with figure is recommended.
8 Part 4 Action Describe the solution we offered in detail: Our understanding &analysis of customer’s requirement, the solutions Hytera proposed, product type and quantity in solution (terminal, system, API,..), key function& application, network topology map, Implementation procedure, …. Add pages when necessary.
9 Part 5 Result Highlight of solution features (compare with customer’s previous solution or competitor’s solution). Benefits of solution. exp: cost saving, respond time shorten, facilitate in dispatch & control,.. (compare with previous solution or competitor’s solution). *be practical & fair; avoid of being boast; quote with figure is recommended.
10 Part 6 Acknowledgement Oral or written Acknowledgements on Hytera’s product/solution by customer’s key person (IT manager, project manager, leader). Record customer’s name and title, attached portrait is strongly preferred. *remind to get customer’s permission before using for publicity.
11 Part 7 Scenario Attach 3-5 photos of product/application in working scenario with remarked date, place, description. Photos should reflect real scenes that customer is using Hytera product, or installing equipment on spot (need to get permission before propaganda). TIPS: 1,800M+ Pixel, shoot in large size (SLR or micro SLR is preferred). 2,focus sharply (on person/product), shutter speed>1/125s. 3,casually appear Hytera product/Logo (visible but not over). 4,shoot customer from front or alike if possible (avoid back), pose with front side & look-into- lens sight would be great. 5,customer in professional uniform (police/railway/hotel) with working background is strongly recommended. 6,permission is a must before shooting especially when customer is sensitive in information security.
12 Part 8 Credentials Recognition documents or other credentials which authorized by customer or 3 rd party with signature and official seal. Attach scanned photograph.
13 Team List Record Hytera team member’s name who involved in this archive, in order to trace /add information in future, or marked as reference for reward evaluate. Marketing: Sales: Technical Sales: Customer Service: Other:
Hytera Communications Corporation Limited Thank You Please contact (product manager, marketing dept) if you have anything to