Presentation on theme: "New Provider Introduction to"— Presentation transcript:
2 New Provider Introduction to Rhode Island Executive Office of Health and Human Services Medical Assistance ProgramNew Provider Introduction toThe Rhode Island Medical Assistance Program
3 What’s Inside Welcome………………………………………………..….……..3 Commonly Used Terms and Abbreviations……………...……..5Now That You Are A Provider.…………………………....…....6EOHHS Website.………………...……………………..…….....9Provider Reference Guides……………………………..……...21Billing Rhode Island Medical Assistance Program…….……..23Timely Filing………………………………………….….………25Claim Payment………………………………….……….….…..28Recipient Identification and Eligibility…………………………29Identification Cards……………………………………………..30Your Role As a Medical Assistance ProviderThe Medical Assistance Program recently transferred from the Department of Human Services (DHS) to the Executive Office of Healthand Human Services (EOHHS). For this reason, we will refer to both DHS and EOHHS in this presentation.
4 Welcome to the Rhode Island Medical Assistance Program We appreciate your participation and support. We are committed to helping you every step of the way.As a dedicated medical professional, you are an integral part in our quest to ensure all Rhode Islanders have access to quality, affordable health care.
5 Commonly Used Terms and Abbreviations ADA –American Dental AssociationAMA –American Medical AssociationCMS –Centers for Medicare and Medicaid Services Formerly HCFACPT –Physician’s Current Procedural TerminologyDCYF –Department for Children, Youth and FamiliesDHS –Department of Human ServicesDME –Durable Medical EquipmentDOB –Date of BirthDOS –Date of ServiceEDI – Electronic Data InterchangeEFT –Electronic Funds TransferEOB –Explanation of BenefitsEOHHS – Executive Office of Health and Human ServicesEOMB –Explanation of Medicare BenefitsEPSDT –Early and Periodic Screening, Diagnosis and TreatmentFA –Fiscal AgentFFS –Fee–for–ServiceHCPCS –Common ProcedureCoding SystemHP –HP Enterprise ServicesICD-9-CM –InternationalClassification of Disease–9th EditionICN –Internal Control NumberID –IdentificationMA – Medical AssistanceMC –MedicareMID – Recipient Medicaid IdentificationNDC –National Drug CodeNPI – National Provider IdentifierPA –Prior AuthorizationPOS –Place of ServiceQMB –Qualified Medicare BeneficiaryRA –Remittance AdviceSLMB –Specified Low–Income Medicare BeneficiaryTPA – Trading Partner AgreementTPL –Third Party LiabilityUCR –Usual and Customary RateYTD –Year to Date
6 Now That You Are a Provider Rhode Island Medical Assistance Provider IDAs a new provider, you have received a unique seven- character Rhode Island Medical Assistance Provider ID.The Rhode Island Medical Assistance Provider ID is not used for billing.The Medical Assistance Provider ID is used when accessing the Interactive Services portion of the Executive Office of Health and Human Services (EOHHS) website listed below.Providers must use their NPI and chosen taxonomy code on all claim submissions.EOHHS Website:
7 Now That You Are a Provider Trading Partner AgreementImmediately upon receiving your approval letter, please complete a Trading Partner Agreement (TPA).A TPA is required to use the interactive portion of the EOHHS website. It is also required before you can begin submitting claims electronically.Please complete the TPA and return it as instructed on the last page of the Trading Partner Agreement.The TPA can be found on the EOHHS website by selecting Provider Services, then select HIPAA, then select EDI – Electronic Data Interchange and then Trading Partner Agreement.
8 Now That You Are a Provider Provider RepresentativeEach provider type has been assigned a Provider Representative to assist with any extraordinary claims issues, unique policy questions, general provider education or to navigate the Medical Assistance Program.A listing of Provider Representatives can be found at From the home page, select the Provider Types link in the left margin, then select your provider type from the list.
9 EOHHS Website…Your Information Gateway The EOHHS Website is your gateway for eligibility, claim status, prior authorization status, and your Remittance Advice. With Interactive Web Services,* you may log in to access information 24 hours per day, 7 days per week.Interactive Web Services can be accessed by logging on to the web site listed above, then selecting the Interactive Web Services link in the left margin.Business process forms can be found in one place, including applications, claim adjustment requests or a change of information form. These and more can be found on the EOHHS website. See the chart on the next page for an outline of all of the web site pages.If you are unable to find an answer to your question by using Interactive Web Services or the EOHHS website, you may contact the Customer Service Help Desk at (401) for local and long distance calls or for in-state toll calls, Monday-Friday 8 am-5 pm.*Trading Partner Agreement required to access Interactive Web Services
10 Available Information On www. dhs. ri Available Information On See website for complete listing.
18 Remittance Advice (RA) It is the provider’s responsibility to retrieve the RA from the EOHHS website after every financial cycle.The RA will provide you with the status of all the claims you submitted to RI Medical Assistance. It will provide information on paid, denied, and suspended claims.You must save and or print it for your records.There are only four historical RA’s available at a time.As new RA’s are generated, the oldest RA is deleted.Once the RA is deleted, it is not retrievable and will not be printed.
21 Provider Reference Guides Reference Guides cover general Medical Assistance information in addition to provider specific information. Please refer to the Provider Guidelines when looking for information on:Provider ParticipationCovered and Non-Covered ServicesMedical NecessityLimitations and Special RequirementsReimbursement GuidelinesOther Important Topics* Please note that policy and procedures are subject to change. Please refer to your Provider Updates regularly for any changes regarding your provider type.
23 Billing Rhode Island Medical Assistance Program Electronic billing is always the preferred method of claimsubmission. When necessary, Rhode Island Medical Assistance doesaccept the UB-04, CMS-1500,and the ADA 2006 standardizedclaim forms. Medical Assistance also utilizes it’s proprietaryWaiver/Rehab claim form. If circumstance requires the need forpaper claim submission, please mail your claims to:HP Enterprise ServicesP.O. Box 2010Warwick, RIAccess the EOHHS website “Forms and Applications” section to print the Waiver/Rehab claim form and for claim instructions for all claim types.
24 Paper Claims vs. Electronic Claims Cost SavingsFaster Turnaround TimeFree SoftwareNo Original Signature RequiredQuicker CorrectionsQuicker reimbursement (usually next scheduled financial cycle)Paper ClaimsHigher Costs (postage, forms)Longer reimbursement waittimeRequires Original SignatureSlower turnaround time dueto manual data entryFor additional information about electronic claims submission and our free software, please visit the EOHHS website and select the Provider Services link in the left margin and then select the Provider Electronic Solutions (PES) Software link. You may also contact the Electronic Data Interchange Coordinator via at
25 Timely Filing Important Timely Filing Information In order for a claim to be processed for adjudication, the Medical Assistance claim must:be received within twelve months of the date of service (DOS) for services, orif the claim is over a year old, then within 90 days of the date of denial.Any claim that does not meet these criteria will be denied for timely filing.Adjustments to a paid claim, with a DOS over a year old, will be accepted up to 90 days from the remittance advice date for the original claim payment
26 Important Timely Filing Information Claims, over a year old, that involve a third party payer must be submitted:within 90 days from the Explanation of Benefits (EOB) date from the other payer. The other insurance actual Explanation of Benefits must be attached to the claim.Any claim with a DOS over 1 year old, received with a third party payer EOB date greater than the 90 days, will be denied for timely filing.
27 Important Timely Filing Information The criteria for overriding the twelve month timely filing limit are:retroactive recipient or provider eligibility (within 90 days of claim submission),previous denial (other than timely filing, within 90 days of claim submission).Provider computer printouts are not considered acceptable proofs of timely filing.Claims submitted for DOS over 1 year must be submitted on paper to the appropriate Provider Representative and must include the necessary documentation.
28 Claim PaymentAll providers are required to accept payment via Electronic Funds Transfer (EFT). Paper checks will not be issued.Each financial cycle is approximately 2 weeks. However, due to fiscal necessity, some cycles can be longer or shorter. For the complete claims processing and payment schedule, please see the current State Financial Calendar by logging onto then select Provider Services in the left margin, then select the Payment and Processing Schedules link in the left margin.Individual claim status is reported at the end of each financial cycle on the provider’s Remittance Advice (RA).
29 Recipient Identification and Eligibility Each recipient is issued a Medical Assistance ID card, also known as the “Anchor” card. In addition, the following cards can be issued:RIteCare - recipients will also have a “Plan” ID card issued by United Healthcare or Neighborhood HealthRIteShare - recipients will also have a primary insurer commercial carrier ID cardRIteSmiles - recipients will also have an ID card issued by United HealthcareRhody Health Partners - recipients will also have an ID card issued by United Healthcare or Neighborhood HealthRecipients should present all active ID cards at each appointment
32 Provider Responsibility Your Role As a Rhode Island Medical Assistance Provider is to check eligibility for every date of service prior to delivery:Recipient eligibility: Medical Assistance, Medical Assistance Long Term Care, RIteCare, RIteShare, RIteSmiles, Rhody Health Partners, Connect Care ChoiceThird Party Liability (TPL)Determine Prior Authorization (PA) service requirementsAll information is available when checking Eligibility on Interactive Web Services. If you still have questions after checking the eligibility on the Interactive Web Services, you may contact our Customer Service Help Desk by calling for local and long distance calls or for in-state toll calls.