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Copyright © 2007 SubscriberWise, Ltd. All rights reserved. This information is returned instantly to your CSR with exact instructions on how to proceed.

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Presentation on theme: "Copyright © 2007 SubscriberWise, Ltd. All rights reserved. This information is returned instantly to your CSR with exact instructions on how to proceed."— Presentation transcript:

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2 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. This information is returned instantly to your CSR with exact instructions on how to proceed. ‘Error: No Subject Found’ occurs with fewer than 1% of service requests submitted!

3 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. SubscriberWise administration report returned to credit manager or administrator alerts manager that no credit report is available often occurs when there is fraud or a young person with no prior credit history requires additional verification occurs with less than 1% of service requests Notice DOB: 10/11/1988 Provided to CSR by subscriber

4 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. Notice the issuance date of the SSN. The SS administration requires that SS numbers be issued within one year of the date of birth. In this case, there’s reason to be concerned because the indication here is that the person is only 16 or 17 years old. Click to listen :

5 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. Notice how security deposits have significantly mitigated what would have been a substantial write- off for MCTV. And as a result of our contact with this subscriber, and her attempt to fraudulently establish service in her minor daughter’s name, we’ll have another account paid-in-full.

6 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. Operator can update the unit with important notes as part of due diligence.

7 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. What are your thoughts? Was this really just a ‘misunderstanding’ or did this woman knowingly attempt to defraud MCTV by: Posing as Ashley and failing to mention to our CSR that she was calling on behalf of her MINOR child Forgetting to mention that she had an unpaid account and unreturned equipment with our office Claiming that she was ignorant about establishing service in a minor’s name Providing a birth year of 1988 (making us believe she was an adult) when she was WELL AWARE that her daughter was born in 1990

8 Copyright © 2007 SubscriberWise, Ltd. All rights reserved. Dear Operator: I know that some of you are concerned about engaging or confronting subscribers who you know are committing fraud. Maybe you don’t have a credit manager at your system. Maybe your calls are not recorded. And that’s okay, because you can still achieve incredible results by simply having a process in place to quickly, inexpensively, and efficiently eliminate this fraudulent and predatory behavior. Have a potential or likely fraud attempt and don’t want to engage the subscriber…simply require the subscriber bring or fax a photo id and lease to your office or contact the property manager to confirm the named lease holders. It can be that simple. How you implement the process is completely at your discretion. By properly identifying and pre-qualifying every prospective subscriber request - before providing service and releasing expensive equipment - you will achieve incredible results to your bottom line at the same time improving customer service! SubscriberWise solutions will empower you and your employees with powerful information and tailor a program that works best for your system. I look forward to working with you! Sincerely, David E. Howe


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