Presentation on theme: "Chapter 1 Consumers Rule"— Presentation transcript:
1Chapter 1 Consumers Rule By Michael R. SolomonConsumer BehaviorBuying, Having, and BeingSixth Edition
2MTVCognitive Component (Measuring Beliefs about Specific Attributes Using the Semantic Differential Scale)Diet CokeGood music —— —— —— —— —— —— —— Bad musicInteresting —— —— —— —— —— —— —— Not interestingFun shows —— —— —— —— —— —— —— Boring showsSucks —— —— —— —— —— —— —— Doesn’t suck
3Thought listing (cognitive response) We would now like for you to list your thoughts that come to mind as you view the product. Next to the first number write the first thought that comes to your mind regarding the product shown, next to the second number write the second thought that comes to your mind regarding the product shown, etc. Please put only one thought next to each number.1.
4Sentence Completion and In-Depth Response Please complete the following question:People who watch MTV: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Please describe what MTV means to you.
5Why study Buyer Behavior? What is Marketing myopia?What companies have fallen prey to this?Saturation + Myopia = FailureSaturation + Consumer Identification, Need matching, and Relationship maintenance = Long term stability.Success stories?
6Who are your customers? End-use consumer Employees Shareholders Members of supply chainSociety (including critics): Treat them as disgruntled customers (Holt et. al 2004).
7What is Consumer Behavior? The study of the processes involved when individuals or groups select, purchase, use, or dispose of products, services ideas, or experiences to satisfy needs and desiresRole Theory:Identifies consumers as actors on the marketplace stageConsumer Behavior is a Process:Exchange: A transaction in which two or more organizations give and receive something of value
8Some Issues That Arise During Stages in the Consumption Process Figure 1.1
9Consumer Behavior Involves Many Different Actors A person who identifies a need or desire, makes a purchase, and then disposes of the productMany people may be involved in this sequence of events.Purchaser / User / InfluencerConsumers may take the form of organizations or groups.
10Consumers’ Impact on Marketing Strategy Market Segmentation:Identifies groups of consumers who are similar to one another in one or more ways and then devises marketing strategies that appeal to one or more groupsDemographics:Statistics that measure observable aspects of a populationEx.: Age, Gender, Family Structure, Social Class and Income, Race and Ethnicity, Lifestyle, and Geography
11A Lesson LearnedNike was forced to pull this advertisement for a running shoe after disabilities rights groups claimed the ads were offensive.How could Nike have done a better job of getting its message across without offending a powerful demographic?
12Market Segmentation Finely-tuned marketing segmentation strategies allow marketers toreach only thoseconsumers likely to beinterested in buyingtheir products.
14Consumers’ Impact on Marketing Strategy (cont.) Relationship Marketing: Building Bonds with ConsumersRelationship marketing:The strategic perspective that stresses the long-term, human side of buyer-seller interactionsDatabase marketing:Tracking consumers’ buying habits very closely, and then crafting products and messages tailored precisely to people’s wants and needs based on this information
15Marketing’s Impact on Consumers Marketing and Culture:Popular Culture:Music, movies, sports, books, celebrities, and other forms of entertainment consumed by the mass market.Marketers play a significant role in our view of the world and how we live in it.
16Popular Culture Companies often create product icons to develop an identity for their products. Many made-up creatures andpersonalities, such as Mr. Clean, the Michelin tire man andthe Pillsbury Doughboy, are widely recognized figures inpopular culture.
17Marketing’s Impact on Consumers: The Meaning of Consumption People often buy products not for what they do, but for what they mean.Types of relationships a person may have with a product:Self-concept attachmentNostalgic attachmentInterdependenceLove
18Marketing’s Impact on Consumers: The Global Consumer By 2006, the majority of people on earth will live in urban centers.Sophisticated marketing strategies contribute to a global consumer culture.Even smaller companies look to expand overseas.Globalization has resulted in varied perceptions of the United States (both positive and negative).
19The Global Consumer American products like Levi jeans are in demand around the world.
20Marketing’s Impact on Consumers: Virtual Consumption The Digital Revolution is one of the most significant influences on consumer behavior.Electronic marketing increases convenience by breaking down the barriers of time and location.U-commerce:The use of ubiquitous networks that will slowly but surely become part of us (i.e., wearable computers, customized advertisements beamed to cell phones, etc.)Cyberspace has created a revolution in C2C (consumer-to-consumer) activity.
21Blurred Boundaries Marketing and Reality Marketers and consumers coexist in a complicated two-way relationship.It’s increasingly difficult for consumers to discern the boundary between the fabricated world and reality.Marketing influences both popular culture and consumer perceptions of reality.
22Marketing Ethics and Public Policy Business Ethics:Rules of conduct that guide actions in the marketplaceThe standards against which most people in the culture judge what is right and what is wrong, good or badNotions of right and wrong differ among people, organizations, and cultures.
23Needs and Wants: Do Marketers Manipulate Consumers? ConsumerspaceDo marketers create artificial needs?Need: A basic biological motiveWant: One way that society has taught us that need can be satisfiedAre advertising and marketing necessary?Economics of information perspective: Advertising is an important source of consumer information.Do marketers promise miracles?Advertisers simply don’t know enough to manipulate people.
24Discussion QuestionThis ad was created by the American Association of Advertising Agencies to counter charges that ads create artificial needs.Do you agree with the premise of the ad? Why or why not?
25Public Policy and Consumerism Consumer efforts in the U.S. have contributed to the establishment of federal agencies to oversee consumer-related activities.Department of AgricultureFederal Trade CommissionFood and Drug AdministrationSecurities and Exchange CommissionEnvironmental Protection AgencyCulture Jamming:A strategy to disrupt efforts by the corporate world to dominate our cultural landscape
26Culture JammingAdbusters Quarterly is a Canadian magazine devoted to culture jamming. This mock ad skewers Benetton.
27Consumerism and Consumer Research Green Marketing:When a firm chooses to protect or enhance the natural environment as it goes about its activitiesReducing wasteful packagingDonations to charitySocial Marketing:Using marketing techniques to encourage positive activities (e.g. literacy) and to discourage negative activities (e.g. drunk driving)
28Kennedy’s “Declaration of Consumer Rights” (1962) The right to the satisfaction of basic needs.The right to be protected against hazardous products and processes.The right to have the facts needed to make an informed choice.The right to choose between a variety of products and services.The right to be heard in the making and execution of government policy.The right to a fair settlement of just claims.The right to acquire the skills and knowledge to be an informed and responsible consumer.The right to live in a healthy and sustainable environment.
29Consumer Related Issues UNICEF sponsored this advertising campaign against child labor. The field of consumer behavior plays a role in addressing important consumer issues such as child exploitation.
30The Dark Side of Consumer Behavior Consumer Terrorism:An example: Susceptibility of the nation’s food supply to bioterrorismAddictive Consumption:Consumer addiction:A physiological and/or psychological dependency on products or servicesCompulsive Consumption:Repetitive shopping as an antidote to tension, anxiety, depression, or boredom
32Consumer Behavior As a Field of Study Consumer behavior only recently a formal field of studyInterdisciplinary influences on the study of consumer behaviorConsumer behavior studied by researchers from diverse backgroundsConsumer phenomena can be studied in different ways and on different levels