SALIENT FEATURES OF SUGAM ► Software designed to deliver according to administrative procedure ► Solution to all technical problems ► All formats are legally vetted ► Provision for confidentiality and authorized user interface ► Printed receipts to applicants ► Accuracy ► Time bound delivery of service with Transparency ► Robust in-built monitoring system ► Improved performance by staff ► Procedural simplification by reducing paper/file work
The Basket of Services through SUGAM SUGAM SERVICETIME COMMITMENT 1.Preparation of Domicile Certificates 1 Day 2.Preparation of SC-ST Certificates 1 Day 3.Preparation of OBC Certificates for Central and State level 1 Day 4.Preparation of Special BC Certificates State level 1 Day 5.Permission Letter for Birth and Death Certificate 1 Day 6.Arms Licenses Renewal 30 / 60 / 90 Days 7.Solvency Certificate 5 Days
SUGAM SERVICES … continued SUGAM SERVICETIME COMMITMENT 8.Demarcation of Land 15 Days 9.Mutation of Agricultural Land (Rule 141) 30 Days 10.Copy of Old Record 7 Days 11.Copy of Current Record 3 Days 12.No Dues Certificate 1 Day 13.Old Age/Widow/Physically Handicapped Pension 15 Days 14.NOC for Electricity Connection 1 Day 15.Miscellaneous Applications 21 Days
LDC COMP. OPERATOR/LDC UDC- SW INCHARGE WINDOW 3 WINDOW 1 WINDOW-2 LDC THE SUGAM SINGLE WINDOW PROCESS Applicant gives his application form at Window 1 & 2 The LDC summarily looks through the papers If there is any patent and apparent shortcoming the paper is immediately returned for rectification Timings : * 09:30am -1.00pm for submitting applications – * 3.00 pm to 6.00 pm for collecting certificates/documents/reports Conti…
If found okay the application form is handed over to the computer operator who enters the service type, name and generates the slip which heaving proposed date of delivery Computer Operator gives the Applicant a slip and sticker copy of the same receipt is stuck to the application and handed over to the UDC/SW Incharge The SW Incharge minutely goes through the application. If any shortcoming is found then the appropriate remarks are made and the application is kept in the ‘Incomplete’ tray otherwise it is temporarily kept in the ‘Complete’ tray At 3.00 PM, the operator enters the information of all the applications in the ‘Complete’ tray and takes out printouts of the Certificates. This process can also be carried throughout the day whenever the opportunity arises The completed Certificates alongwith the attached documents are sent to the desk of the designated officers in a ready for signature state. Alongwith the certificates, an automatically generated cover letter is also sent with the details of the applications. This is to serve as an office record of the concerned officer. A copy of the same is maintained at the Sugam SW Conti… THE SUGAM SINGLE WINDOW PROCESS……..
The designated officer prepare the certificates, documents or compliance report and deliver it before the stipulated time of service delivery On the stipulated time of service delivery, as mentioned in the client’s receipt, the certificate, document or compliance is delivered to the citizen on production of deposit receipt The SWS has an inbuilt continuous monitoring system. These reports bring about the progress in terms of number of applications received, desposed, pending with in time limit and pending beyond time limits THE SUGAM SINGLE WINDOW PROCESS……..
Requirements: Application form in prescribed format. Affidavit in prescribed format on pie paper. Educational documents detailing last ten years of studies.(if educated) Documents indicating continuous residence for 10 years – voter list, electricity/water bill etc. Ration card photocopy attested by gazetted officer. Application form to be attested by Sarpanch and Patwari (for Rural) Nagar Nigam/Palika - Parshad/Member (for Urban) Application form attested by two gazetted officers (rural and urban) Three Passport Size Photographs DOMICILE CERTIFICATE
Requirements: Affidavit on pie paper in prescribed format. Application form to be certified by Sarpanch and Patwari for Rural area Nagar Nigam/Palika – Parshad/member and gazetted officer for Urban area Income certificate and copy of jamabandi (for those above land ceiling limit) For government servants, DDO’s certificate in prescribed format. Caste by Birth Certificate photocopy attested by gazetted officer Domicile certificate photocopy attested by gazetted officer Patwari’s report Attested photocopy of Ration Card Three Passport Size Photographs OTHER BACKWARD / SPECIAL BACKWARD CLASS CERTIFICATE
Requirements: Application form in prescribed format attested by one gazetted officer. Affidavit in prescribed format on pie paper Ration card photocopy attested by gazetted officer. Application form to be attested by Sarpanch for Rural Nagar Nigam/Palika - Parshad/Member for Urban Caste by Birth Certificate Patwari’s report Four Passport Size Photographs SC/ST CERTIFICATE
Requirements: Application form in prescribed format. Certificate of Annual Income Age Proof Death Certificate of husband for Widow BPL card photocopy attested by gazetted officer Physically Handicapped certificate photocopy attested by gazetted officer Affidavit of guardian if handicap is minor regarding income of applicant Ration card photocopy attested by gazetted officer. Report of Sarpanch and Patwari (for Rural) Report of Nagar Nigam/Palika - Parshad/Member and Inspector- Nagar Nigam/ Palika (for Urban) Five Passport Size Photographs Old Age/Widow/Physically Handicapped Pension
Requirements: Affidavit in prescribed format on Rs 10 non judicial paper and its photocopy Proof of Birth Date or Death Date One Passport size photograph Permission Letter for Birth and Death Certificate Requirements: Application form in prescribed format Fees If required in form of revenue stamps Other Services
THE SUGAM RECEIPT..promoting accountability and service delivery
A SUGAM COMMITMENT ON DISPLAY AT A TEHSIL HEADQUARTER..
BENEFITS TO CITIZENS Time bound service delivery Time bound service delivery Single point interaction Single point interaction Time and Cost Savings Time and Cost Savings Guarantee of service delivery in a hassle-free manner Guarantee of service delivery in a hassle-free manner Objectivity Objectivity
BENEFITS TO GOVERNMENT Better deployment of resources Better deployment of resources Better Service Delivery and Higher Citizen Satisfaction Better Service Delivery and Higher Citizen Satisfaction Enhanced effectiveness through better monitoring Enhanced effectiveness through better monitoring Enhanced efficiency through timely compliance Enhanced efficiency through timely compliance Accountability andTransparency promoting Good Governance Accountability andTransparency promoting Good Governance Development of a reliable Decision Support System Development of a reliable Decision Support System
Infrastructural Requirements Room Space of approx 400 Sq. Feet with provision for 4 window counters. Room Space of approx 400 Sq. Feet with provision for 4 window counters. Site preparations as per specifications Site preparations as per specifications Computer equipments & LAN Computer equipments & LAN Counter furniture Counter furniture Office furniture for back end operations including tables, chairs and storage Office furniture for back end operations including tables, chairs and storage Display board Display board Personnel to man the Counters. Personnel to man the Counters.
Proposed Layout for SUGAM Centre Counters Notice Board regarding details of each service