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TeleSpace Confidential © 2013 TeleSpace. All rights reserved. Cloud Services MAKING BUSINESS COLLABORATION EASY
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 2 Cloud Realities Collaboration applications still run on a network Delivered as a service (predictable monthly subscription) No need to upgrade & manage your own applications Must evaluate strength of the cloud provider’s network Business benefits are real – agility, flexibility, expense control
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. Growth of Cloud Computing Concept of Cloud Computing Internet offered significant bandwidth and SalesForce.com pioneered delivering enterprise apps via a website Google and Microsoft offered browser-based enterprise apps Cisco developed virtual multiservice data center reference architecture standards to address concerns about cloud data security & app performance TeleSpace founded and 1st customer “live” on Quad Core Network™ TeleSpace is 1 of 3 Cisco Master Cloud Service Providers and “…corporations [and] governments now have the comfort level from a security perspective [and] the return on investment is clear to move to the cloud…” (The Wall Street Journal, June 11, 2013) 1960s 2012 Late 1990s of North American companies were using at least one public cloud service in 2012 (IDC’s Buyer Market Guide, July 2013) 77% Predicting 80% of Global 2000 will have 30% of their IT capability offsite (IDC’s Buyer Market Guide, July 2013)
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 4 Cisco CIO/CTO Market Survey, June 2012 Top Applications Moving to Cloud
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 5 Incorporate video into meetings, trainings, and large-scale communications Enable meetings with remote participants, virtual teams, and B2B Create internal communities, online team workspaces, new office space uses Give mobile & remote workers access “as if in the office” Provide multi-channel customer service (experts in real time) Uses of Collaboration Cloud Services
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 6 TeleSpace Overview
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 7 Corporate Snapshot Broad, fully-integrated TeleSpace℠ Cloud Services UCaaS (hosted Unified Communications) UCaaS P1 Interconnected VoIP (eligible for E-rate) TPaaS (hosted TelePresence) CCaaS (hosted Contact Center) Innovative WAN Services for choice in how to connect Managed private cloud offers World-class Quad Core Network™ and Operations Secure, scalable, carrier-neutral, geo-redundant design One of industry’s most aggressive Service Level Agreements Sample customers Synergis Education (UCaaS, educational services, 4 states) Financial trading company (UCaaS/TPaaS, global) Get Insured (CCaaS, health insurance) sold by ShoreGroup
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 8 TeleSpace Leads with Cisco Powered Cloud Services Unified Communications TelePresence Collaboration Applications Customer Collaboration Same on-premise applications now available via monthly subscription
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. Unmatched Strength of Quad Core Network™ Secure design Carrier class Fault-tolerant Geo-redundant High availability Carrier-neutral access Independently scalable MPLS Core DMVPN / Mobility Core Data Center Unified Fabric Core Fabric Computing Core 9 Internet / MPLS Austin production data center ASR9K Internet / MPLS Ashburn production data center ASR9K Internet / MPLS ASR9K Backbone Waves Dallas telecom/partner peering POP ASR9K Fabric Computing Cloud
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 10 Trailblazer in Service Operations Resilient, Reliable, Predictable, and Accountable Geo-redundant NOCs (certified technical engineers) 99.99% service & infrastructure uptime guarantees World-Class Support Expertise & Innovation TeleSpace intellectual capital Industry best practices Market-leading tools Proven ITSM processes
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 11 TeleSpace Cloud Services
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 12 Key Areas to Impact Teaching & Learning Safety & Security Finance & Administration IT
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 13 UCaaS P1℠ Unified Communications as a Service for Priority One E-rate P1-Eligible Hosted Services Interconnected VoIP Voice Messaging PSTN Access Local (includes number portability) Long-distance E911 support Investment Protection Connect via new or existing WAN services Potential to re-use CPE (endpoints, voice gateway)
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. TelePresence: Transforming Today’s Education 14 Connected learning apps (e.g., capture, transform, share, recording, others)
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 15 TelePresence as a Service (TPaaS) HD-quality business video Supports Cisco, SIP-, and H.323-compliant endpoints TelePresence subscriptions for all use cases Personal, desktop, and 3 rd party endpoints Mobile devices Conference room endpoints External connections (B2B) Multi-point functionality for all TeleSpace Rendezvous Rooms Dedicated port model Virtual Meeting Room (VMR) shared port model Secure multi-point meetings TPaaS-only subscriptions, or seamlessly blend with UCaaS and CCaaS
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 16 Contact Center as a Service (CCaaS) Subscriptions for both large and midsize organizations Advanced capabilities for customer care Hosted agents, supervisors, self service ports , web, chat, text to speech, voice recognition Precision routing (most proficient agent for customer) Recording (voice calls & screen captures) Quality monitoring (workforce management) Reporting Dedicated infrastructure to support customer privacy requirements Bursting for increased capacity during seasonal peaks in your business
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 17 The Last Mile: Choose Your Connections Supported WAN Services MPLS (traditional private corporate network) Public Internet (over the top and VPN) Secure encrypted media streams TeleSpace WAN Service Innovation Cloud Connect℠ (secure DMVPN over broadband public Internet) Mobile Connect℠ (secure mobile access) Media speeds: Voice (100K), Video (2M), Wideband Video (5M) PSTN Calling Plans: DID, E911, local, LD, number portability
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. 18 Compelling Value Use funding efficiently (scale up/down) Consolidate communications platform Teaching & Learning Facilitate better communication with parents, teachers, and students Improve staff retention with logistics capabilities and distance learning Finance & Administration Information Technology 1 Aberdeen’s Business Continuity and Disaster Recovery: Don’t Go It Alone, June CIMI’s Cloud Computing Cost Savings: Fact or Fiction? Safety & Security Emergency responder application Single button/click for mass notifications (live, recorded, scheduled) Increase test scores and graduation rates with IM, presence, web conferencing, TelePresence, and virtual classrooms Reduce hourly average downtime costs 1 that can range from $9K to $686K Trim energy use 2 Centralize maintenance & support Expedite delivery of current versions for all users IPcelerate, Syn-Apps, and SingleWire solutions Decrease Total Cost of Ownership Lower CapEx (data center facilities, insurance, heating, ventilation, cooling) Limit need to identify, train & incent new technology talent to stay
TeleSpace Confidential © 2013 TeleSpace. All rights reserved. Noteworthy Distinction with TeleSpace Secure, scalable and flexible Quad Core Network™ High reliability with our “carrier-neutral” design Alternate WAN access to TeleSpace (if not using corporate MPLS circuits) Single, integrated applications platform Running complete Cisco Powered Collaboration portfolio Managed private cloud offers for adjunct/ecosystem applications TelePresence breadth Support SIP- and H.323-compliant endpoints (Cisco, Polycom, LifeSize, et al.) Extensive functionality (B2B, multipoint, recording, capture/transform/share) Contact Center depth Simplified contact center environment incorporates best-in-class partners Aggressive Service Level Agreements Enjoy 99.99% service and infrastructure uptime guarantees
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