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Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Working Together Cisco TelePresence Raphael Mwangi
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
3 © 2010 Cisco and/or its affiliates. All rights reserved. My company expanding across the globe – how do I get everyone on the same page? Am I moving fast enough to keep up? How do I scale scarce resources across to be in more places at once? What are my competitors doing? Our business is becoming more complex, how do we keep up with the pace of innovation? How can I maintain better relationships with my customers, partners and advisors?
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 THEN NOW PEOPLE Inside my organization Dispersed, mobile teams CONTENT Documents, Text Video, Voice CONTEXTSearch Information finds you SECURITY Inside the firewall, walled off Inclusive, selective, policy-based DEPLOYMENTOn premise Cloud, hybrid COMMUNITIESHierarchy Self-organizing
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Words convey meaning, a picture says a thousand words, and video does it all
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Spend less on travel - more on opportunities for growth Be greener – reduce CO2 emissions and further CSR goals Minimize business travel- related downtime Enhance teleworking capabilities Increase productivity Improve work/life balance Resolve critical problems faster Accelerate sales cycles Reduce time to market Drive innovation Build competitive differentiation Scale expertise across the globe Unify your entire supply chain Redefine customer service and experiences Transform your business and industry Reduce travel costs Optimize employee time Speed decision making Transform business models
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 EXECUTIVE OFFICE Manage by “walking around” right from your desk TEAM COLLABORATION Bring teams together into a virtual meeting room. React, plan, and create at a moment’s notice DESKTOP Daily video that integrates with existing collaboration tools IMMERSIVE Virtual meetings to strengthen relationships and finalize decisions with executives from around the globe LOBBY AMBASSADOR Meet and greet visitors from thousands of miles away.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 ANYWHERE Mobile solutions for those on the go. VERTICAL INDUSTRIES Reach suppliers on the manufacturing floor, technicians on site, and emergency responders in the field HOME OFFICE Productivity has no boundaries, whether in the office or working from home CUSTOMER CARE Reach subject matter experts on demand B2B Be closer to your customers, suppliers, and advisors every day.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 CUSTOMER CARE Lobby Ambassador Expert On Demand Virtual Meetings IP COMMUNICATIONS HD Recording Studio Financial Expert ENTERPRISE SOCIAL SOFTWARE CONFERENCING Active Collaboration Room One Button Integration CISCO TELEPRESENCE Classroom Of The Future
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Natural communication Face-to-face, in person experience High definition Low latency Wideband audio The most integrated portfolio of collaboration solutions Interoperability Intercompany New experiences The future today Dial tone reliability Investment protection Scalability Low TCO Standards based One button to push Intuitive controls Active presence Integrated scheduling Ad-hoc flexibility CollaborationReliabilitySimplicityQuality
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Select the right applications that support your business strategy Pilot programs within key departments Implement usage and adoption programs Build the case through demonstrated ROI Make video pervasive
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Market Leadership #1 market share leader with 40%+ share of market Gartner MarketScope “strong positive” rating 85% of Fortune 100 The Cisco Difference The broadest portfolio in the industry An architectural approach that ties seamlessly into an entire collaboration experience Proved leader in innovation Any to any interoperability – connecting employees, partners, customers and advisors Unparalleled scalability to grow with you and your business Best-in-class service capabilities Global reach, with over 800 sales specialists The most comprehensive partner network
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
Cisco Confidential 21 © 2010 Cisco and/or its affiliates. All rights reserved. Reach key decision makers anytime, anywhere Communicate strategy & share news w/ workforce Accelerate decision making Improve work-life balance Manage distributed or global workforce Meet with stakeholders more frequently Conduct strategy review for contracts or mergers and acquisitions Streamline negotiations Manage Corporate governance Real-time collaboration with remote experts Accelerate time to market Faster customer & supplier feedback Actively collaborate with ecosystem partners Link sales executives to headquarters Build stronger relationships with key clients & peers Accelerate sales cycles Forecasting Regular product and sales trainings Manage & coach distributed teams SalesExecutive Communications Product Development Legal
Cisco Confidential 22 © 2010 Cisco and/or its affiliates. All rights reserved. “I'm using [telepresence] to run the business. You forget you are thousands of miles away. You work like you're face to face across the table, which is much better decision making. You see people's reaction and behavior.” - Claudio Abreu, President and Chief Executive of Bayer Business and Technology Services Bring management and staff around the world together “in person” more often without travel costs or productivity loss Meet face to face with customers, peers, partners and staff anywhere, anytime, building trust and innovation while transforming business processes Make faster decisions and reduce error and cost, while speeding time to market through face-to-face communication Easily record and share videos with entire workforce Balance internal and external priorities with no compromises to communication
Cisco Confidential 23 © 2010 Cisco and/or its affiliates. All rights reserved. We’re seeing improved client buy-in and can set client expectations better by having the customer participate in a ”face-to-face” call with us. Seeing the client, reading their body language and making amendments to [plans] on-the-fly is very productive. Clients feel more reassured if they can see [us]. - Nectarios Lazaris, CIO for global architecture firm Woods Bagot Meet face to face with customers more often building trust and additional opportunities Host and record virtual trainings for on demand access from anywhere Bring partners and staff together “in person” building rapport and productivity Include all stakeholders in real-time face-to-face account planning and strategy to increase buy-in
Cisco Confidential 24 © 2010 Cisco and/or its affiliates. All rights reserved. 69% of best in class companies use video in product development - Aberdeen Research 2010 Speed product development and time to market through streamlined face-to-face communication Optimize collaboration by instantly bringing key staff, partners and suppliers around the world together “in-person” more often Maximize expertise while saving time and money Host virtual focus groups for feedback from customers and partners earlier in the product development cycle
Cisco Confidential 25 © 2010 Cisco and/or its affiliates. All rights reserved. With telepresence, merger alliance talks were enhanced. The telepresence solution allowed us to develop a close relationship very quickly, without having to travel back and forth. We easily cut six months out of the merger alliance process by using video. - Michael Krueger, Information Systems Director for labor union United Steelworkers Share materials, ideas and trainings in real time, and record and store interactions for future reference Speed decision making and reduce confusion through face-to- face communication Instantly bring in experts or witnesses for “in person” testimony or depositions, or record for play back Respond to RFP and RFQ customer contract issues face-to- face to resolve issues faster and build trust Look your people and partners in the eyes during critical talks
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 Nexus IS “In just five months, Cisco TelePresence saved 1830 hours for sales that otherwise would have been spent traveling. That’s worth US$76,400 in salary alone.” Steve Reese, Director of Solutions, Nexus IS Face-to-face meetings Scale scarce resources Competitive advantage Reduce travel costs BenefitsResult
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27 Bank of Montreal “Cisco TelePresence is an important contribution to our plan to achieve carbon neutrality, and it will help us remove tons of CO2 emissions from the atmostphere every year.” Michael Thornburrow, BMO Corporate Real Estate & Strategic Sourcing Face-to-face communication Reduce travel Lower carbon emissions Improve collaboration with customers BenefitsResult ChicagoToronto
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
Cisco Confidential 29 © 2010 Cisco and/or its affiliates. All rights reserved. Grupo BBVA Face-to-face interaction Ease of use Increase in productivity Accelerate decision-making BenefitsResult Peru CTS-1000 Venezuela CTS-1000 Columbia CTS-1000 Madrid CTS-3000 Chile CTS-1000 “The TelePresence solution is yet another step in BBVA’s innovation dynamic. This new communication channel fosters relations between, and the integration of, the Group’s professionals as befits a global company. In addition, we have already found that it enables people to work more quickly and efficiently, in accordance with our aim of improving productivity”. Manuel Castro, Innovation and Development Manager,Grupo BBVA Argentina CTS-1000 Mexico CTS-1000
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 “Cisco TelePresence has the potential to transform businesses by bridging the geographic gap within organizations and to bring customers and partners together in an extended ecosystem of communication. The intensely immersive experience allowed by this tool will also encourage businesses to reduce the carbon footprint currently generated by traveling to essential face to face meetings across the world.” Francois Barrault, CEO of BT Global Services
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 Real-time Beijing Olympics networking surveillance Improve communication for planning and executing event “The Cisco [TelePresence] system will help us improve our ‘broadband Olympics’ strategy and ensure the stability of the communications during the big event.” Zhao Jidon, VP China Netcom Key Benefits
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 32 Cisco TelePresence University Connection Face-to-face interaction Research collaboration with other schools Help advance research and innovation in computer science and other areas “Cisco TelePresence will be an excellent addition to the tools we use in our interactions with faculty from other universities and representatives from industry around the world… The Cisco TelePresence University Connection program offers us a unique opportunity to greatly improve the quality of our interactions with our global partners” Aditya Mathur, department head and professor of computer science at Purdue BenefitsResult
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33 Cisco Improved Decision Making and Business Continuity "Green" Environmental Impact Benefits “Think about what this can do for transactions and transformation.” Ted Rogers, CEO Rogers Communications John Chambers and Arnold Schwarzenegger met with Rogers CEO Ted Rogers to sign first Canadian TelePresence deal Vancouver San Jose BramptonTorontoMontreal
Cisco Confidential 34 © 2010 Cisco and/or its affiliates. All rights reserved. Optimized collaboration through more frequent and productive meetings, Saved $120,000 in airfares on just one meeting. situation:Developed “one global studio” model in which company leverages its expansive worldwide talent pool to collaborate as a global team on projects. results: global architectural and design firm
Cisco Confidential 35 © 2010 Cisco and/or its affiliates. All rights reserved. global automobile manufacturer deploying experts via video 50% reduction in repair time 30% reduction in cost
Cisco Confidential 36 © 2010 Cisco and/or its affiliates. All rights reserved. health care, nutrition & high tech materials Bayer plan: to reduce carbon emissions and develop more efficient methods for conducting business worldwide $500 cost per hour to operate each T3 system for six executives $2,700 cost per person for a business trip to Germany
Cisco Confidential 37 © 2010 Cisco and/or its affiliates. All rights reserved. Information technology analyst firms “Estimates a $3.5 billion reduction in travel costs annually by 2013 due to increased utilization of visual communications.” “Video communication has become mission critical for many companies and will continue to expand as globalization and economic challenges force businesses to seek solutions that can help reduce travel costs while maintaining productivity and collaboration.”
Cisco Confidential 38 © 2010 Cisco and/or its affiliates. All rights reserved. solutions to the specialty physician shortage Success rates are three times higher than the national average. situation:Connect stroke victims with emergency trained neurologists within minutes of entering a hospital ensuring appropriate and timely treatment. results:
Cisco Confidential 39 © 2010 Cisco and/or its affiliates. All rights reserved. Scaling experts more effectively, decisions now made in minutes versus days. situation: results: Speed products to market while improving employee quality of life. Improving the lives of the world’s consumers
Cisco Confidential 40 © 2010 Cisco and/or its affiliates. All rights reserved. IT and consultancy services KMD plan: to use video collaboration to replace travel 500 tons of carbon dioxide saved annually using TelePresence 1 Million miles - the equivalent distance of car travel eliminated annually
Cisco Confidential 41 © 2010 Cisco and/or its affiliates. All rights reserved. Leading conservation organizations The Nature Conservancy lists video as one of the top five ways businesses can reduce their carbon footprints. World Wildlife Fund research shows that substituting 5-30% of air travel with video could avoid 5.59-33.53 million tons of carbon dioxide emissions annually. The Climate Group estimates that replacing remote in- person interactions with virtual meetings could reduce 20- 30 million metric tons of CO2 emissions in 2020, providing gross savings of $5-10 billion on fuel for airplanes.
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 Reduced travel by 70% while reaching greater number of agents Improved training = Competitive advantage Furthered companywide green initiative Provide top-quality training to widespread 8,000-agent sales force Reduce time and money spent on travel Increase collaboration to share best practices among employees and industry WebEx Training Center delivers consistent training regardless of location TelePresence to conduct executive meetings IP phones for voice communications Source: Cisco IBSG public success story
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43 Customer: Eastern Africa Standby Force Contact person: Vincent Kamau
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