Presentation is loading. Please wait.

Presentation is loading. Please wait.

Business Communication Overview LECTURE 32. Assertion People who are able to say what they mean and acknowledge other people’s rights to express opinions.

Similar presentations


Presentation on theme: "Business Communication Overview LECTURE 32. Assertion People who are able to say what they mean and acknowledge other people’s rights to express opinions."— Presentation transcript:

1 Business Communication Overview LECTURE 32

2 Assertion People who are able to say what they mean and acknowledge other people’s rights to express opinions and feelings are assertive communicators. Non-assertive behavior is another term for aggressive or submissive behavior this way we fail to express honest feelings,thoughts and beliefs.

3 Crisis Discomfort Incident Misunderstanding Tension Crisis

4 Negotiation strategies Win-win, both parties are satisfied with the settlement Win-lose, the party who initiated the conflict being satisfied Lose-win, the initiator is dissatisfied Lose-lose,the objectives of both parties are too rigid so that they are unable to collaborate

5 Types of individuals Self-denying (introverts) Self-protecting (side-tracking) Self-exposing (wish to be center of attention) Self-bargaining (show their feelings if you show yours first) Self-actualization (ideal)

6 Types of powers Legitimate powers Expertise power Reward power Coercive power (use authority and force against interest of other) Consultative power (able to advise)

7 Customer types Impatient customers Rude customers Boring customers Over fussy customers Cooperative customer

8 Work team enablers Power Accountability Capability Direction Transparency

9 Forming Storming Norming Performing Adjourning

10 Attributes Patience Perseverance Integrity Honesty Commitment Devotion Hardwork

11 Course contents Definition of Business Communication Theories Barriers Verbal/Nonverbal Seven Cs Listening skills Business writing Audience Analysis

12 Memos, Office-notes, Letters, Faxes Reports, Feasibility/Proposals s Resume/CV writing Interview skills Meetings Presentation skills

13 Recommended Books 1.Business Communication & Technologies- Beck, Harvey, Mylonas, Rasmussen 2.Business Communication Today (Lesikar & Flatley) 3.Business Communication Today –ll (Bovee & Thill) 4.Business Communication (Mary Ellen Guffey)

14 ”Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. “ --Charles Dickens

15 "Developing excellent COMMUNICATION skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." Gilbert Amelio, President and CEO of National Semiconductor Corp.

16 “The real art of CONVERSATION is not only to say the right thing at the right place, but to leave unsaid the wrong thing at the tempting moment.” ~Dorothy Nevill ***************************************


Download ppt "Business Communication Overview LECTURE 32. Assertion People who are able to say what they mean and acknowledge other people’s rights to express opinions."

Similar presentations


Ads by Google