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1 Chapter 7 Interviewing Candidates 1. 1.List the main types of selection interviews. 2. 2.Explain and illustrate at least six factors that affect the.

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Presentation on theme: "1 Chapter 7 Interviewing Candidates 1. 1.List the main types of selection interviews. 2. 2.Explain and illustrate at least six factors that affect the."— Presentation transcript:

1 1 Chapter 7 Interviewing Candidates 1. 1.List the main types of selection interviews Explain and illustrate at least six factors that affect the usefulness of interviews Explain and illustrate each guideline for being a more effective interviewer Effectively interview a job candidate.

2 2 Basic Features of Interviews Interview A procedure designed to obtain information from a person through oral responses to oral inquiries

3 3 Basic Features of Interviews Types of Interviews Selection Interview A selection procedure designed to predict future job performance on the basis of applicants’ oral responses to oral inquiries. Appraisal Interview A discussion, following a performance appraisal, in which supervisor and employee discuss the employee’s rating and possible remedial actions. Exit Interview An interview to elicit information about the job or related matters to the employer some insight into what’s right or wrong about the firm.

4 4 Basic Features of Interviews Unstructured Interview An unstructured conversational-style interview in which the interviewer pursues points of interest as they come up in response to questions. Structured Interview An interview following a set sequence of questions. Interview Format

5 5 Basic Features of Interviews Interview Contents (Types of Questions) Situational Interview A series of job-related questions that focus on how the candidate would behave in a given situation. Behavioral Interview A series of job-related questions that focus on how they reacted to actual situations in the past. Job-related Interview A series of job-related questions that focus on relevant past job- related behaviors. Stress Interview An interview in which the interviewer seeks to make the applicant uncomfortable with occasionally rude questions that supposedly to spot sensitive applicants and those with low or high stress tolerance.

6 6 Basic Features of Interviews Puzzle Questions Recruiters for technical, finance, and other types of jobs use questions to pose problems requiring unique (“out-of-the-box”) solutions to see how candidates think under pressure.

7 7 Basic Features of Interviews Administering the Interviews Unstructured Sequential Interview An interview in which each interviewer forms an independent opinion after asking different questions. Structured Sequential Interview An interview in which the applicant is interviewed sequentially by several persons; each rates the applicant on a standard form. Panel Interview An interview in which a group of interviewers questions the applicant. Mass Interview A panel interviews several candidates simultaneously.

8 8 Basic Features of Interviews Administering the Interviews Phone and Video Interview To do the interview using phone or videoconference. Computerized Interview An interview in which a job candidate’s oral and/or computerized replies are obtained in response to computerized oral, visual, or written questions and/or situations. Web Assisted Interview To do the interview using PC video camera via webcasts.

9 9 What Can Undermine An Interview Usefulness? Factors Affecting the Usefulness of Interview First Impressions (Snap Judgments)Negative Bias Misunderstanding the Job Candidate order (Contrast) Error and Pressure to Hire Nonverbal Behavior and Impression Management Effect of Personal Characteristics Interviewer Behavior

10 10 Designing and Conducting An Effective Interview What is needed to avoid interviews problems? 1Know the problems and avoid them. 2Use structured interviews

11 11 Designing and Conducting An Effective Interview The Structured Situational Interview 1Job Analysis 2Rate the Job’s Main Duties 3Create Interview Questions 4Create Benchmark Answers 5Appoint the Interview Panel and Conduct Interviews

12 12 Designing and Conducting An Effective Interview How to Conduct a More Effective Interview? 1Structure your interview 2Prepare for the interview 3Establish rapport 4Ask questions 5Close the interview 6Review the interview


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