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How to Start A Peer Driven Room & Board Advisory Coalition Cynthia White, M.F.T. Chief Advocate, Patients’ Rights County of San Bernardino Cynthia White,

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Presentation on theme: "How to Start A Peer Driven Room & Board Advisory Coalition Cynthia White, M.F.T. Chief Advocate, Patients’ Rights County of San Bernardino Cynthia White,"— Presentation transcript:

1 How to Start A Peer Driven Room & Board Advisory Coalition Cynthia White, M.F.T. Chief Advocate, Patients’ Rights County of San Bernardino Cynthia White, M.F.T. Chief Advocate, Patients’ Rights County of San Bernardino

2 Call to Action  Due to unfortunate circumstances, Room & Boards came to the forefront of Patients’ Rights attention  Consumers were being taken advantage of in a variety of ways – fiduciary, poor standards  CoSB-DBH stopped using existing list-which historically gathered from all over and not verified  Due to unfortunate circumstances, Room & Boards came to the forefront of Patients’ Rights attention  Consumers were being taken advantage of in a variety of ways – fiduciary, poor standards  CoSB-DBH stopped using existing list-which historically gathered from all over and not verified

3 Federal Fair Housing Act FHA defines discrimination as “a refusal to make reasonable accommodations in rules, policies, practices or services, when such accommodations may be necessary to afford (handicapped) person(s) equal opportunity to enjoy a dwelling.”

4 The Continuum of MH Housing Locked facilities Board & Cares Room & Boards Stabilization needed Medical, Supervision or ADL Care needed Independent Living

5 Housing Costs in SB County  Board & Care *900-$1,086 per month Def: Facilities that provide 24-hour non-medical care for adults ages 18-59, who are unable to provide for their own daily needs. Adults may be physically handicapped, developmentally disabled and/or mentally disabled.  Room & Board ** $350-$700 per month Def: a place to live which includes bed, electricity, water and food. For adults who are able to provide for their own daily needs. SOURCE: * Community Care Licensing, Title 22 ** DBH Homeless Program  Board & Care *900-$1,086 per month Def: Facilities that provide 24-hour non-medical care for adults ages 18-59, who are unable to provide for their own daily needs. Adults may be physically handicapped, developmentally disabled and/or mentally disabled.  Room & Board ** $350-$700 per month Def: a place to live which includes bed, electricity, water and food. For adults who are able to provide for their own daily needs. SOURCE: * Community Care Licensing, Title 22 ** DBH Homeless Program

6 Peer Driven Room & Board Advisory Coalition Mission Statement To provide Room & Board consumers a resource tool to assist in renting healthy, safe, well managed and quality room and board housing.

7 Values Statement To recognize the dignity and worth of all human beings To acknowledge that clients are the experts of their experience To empower consumers to develop leadership skills To promote and encourage consumer self- advocacy skills To recognize the dignity and worth of all human beings To acknowledge that clients are the experts of their experience To empower consumers to develop leadership skills To promote and encourage consumer self- advocacy skills To facilitate a positive partnership between consumer and room and board operators To advocate for consumers of room and board facilities To educate consumers on available resources To actively participate in monthly coalition meetings. To facilitate a positive partnership between consumer and room and board operators To advocate for consumers of room and board facilities To educate consumers on available resources To actively participate in monthly coalition meetings.

8 Wellness & Recovery includes…  Steps toward Self Determination  Setting goals for symptom management, work, education, socialization and housing  Accessing information to make informed choices  Acquiring confidence and developing a sense of personal accountability  Being woven into the community  Steps toward Self Determination  Setting goals for symptom management, work, education, socialization and housing  Accessing information to make informed choices  Acquiring confidence and developing a sense of personal accountability  Being woven into the community

9 Empowerment is the key!  Wellness and Recovery promotes self- determination – including housing choices  Room & Boards are a popular choice among mental health clients due to: -Limited, fixed income -Meals are included -Socialization opportunities -Affordability  Wellness and Recovery promotes self- determination – including housing choices  Room & Boards are a popular choice among mental health clients due to: -Limited, fixed income -Meals are included -Socialization opportunities -Affordability

10 Client Issues with Room & Boards  Quality of housing  Quality & quantity of food  Not getting what you paid for  R&B operators as the payee  Poor or NO record keeping of P&I money  Quality of housing  Quality & quantity of food  Not getting what you paid for  R&B operators as the payee  Poor or NO record keeping of P&I money  Rude and discourteous treatment from staff  Arbitrary rules  Lack of accountability  “Oral” rental agreements  Increased number of tenants over time  Arbitrary evictions  Rude and discourteous treatment from staff  Arbitrary rules  Lack of accountability  “Oral” rental agreements  Increased number of tenants over time  Arbitrary evictions

11 R&B Operators had issues as well  Disruptive behavior  Agency contacts in the home  Unreliable payments  Destruction of property  Complaints from neighbors  Disruptive behavior  Agency contacts in the home  Unreliable payments  Destruction of property  Complaints from neighbors  Uncooperative, demanding tenants  Drug/alcohol issues  Security issues  Police involvement  Getting a bad reputation  Uncooperative, demanding tenants  Drug/alcohol issues  Security issues  Police involvement  Getting a bad reputation

12 Provider concerns…  Providers want to be able to provide a location that is safe and reputable  Ethically responsible for client safety upon discharge  Housing is essential to client wellness  No means to “report” or “complain” on R&B’s  Seeking solutions that are client centered  Providers want to be able to provide a location that is safe and reputable  Ethically responsible for client safety upon discharge  Housing is essential to client wellness  No means to “report” or “complain” on R&B’s  Seeking solutions that are client centered

13 Background Work to be Done  Check with your Local Housing Authority for any considerations  Review city requirements – Fire Clearance, Business License  Identify a location for regular meetings  Develop goals of Coalition (different than Mission Statement)  Identify current R&B Operators in county  Check with your Local Housing Authority for any considerations  Review city requirements – Fire Clearance, Business License  Identify a location for regular meetings  Develop goals of Coalition (different than Mission Statement)  Identify current R&B Operators in county

14 Seeking out Participants  1) Solicit participants from local Clubhouses  2) Seek current Providers of Behavioral Health  3) Encourage NAMI members to participate  4) Allow community members and volunteers to join  5) Seek agency participation – e.g. local community groups, homeless services  6) Find existing R&B Operators  1) Solicit participants from local Clubhouses  2) Seek current Providers of Behavioral Health  3) Encourage NAMI members to participate  4) Allow community members and volunteers to join  5) Seek agency participation – e.g. local community groups, homeless services  6) Find existing R&B Operators

15 First Steps as a Coalition  Mission Statement – what are you hoping to accomplish?  Code of Ethics – define your standards. Conflict of interest? Adherence to rules necessary for participation.  Membership requirements Application, site review, attendance, fee?  Define Training Necessary – conduct needs assessment from Consumers, Operators, Providers  Develop a Complaint Resolution Committee  Mission Statement – what are you hoping to accomplish?  Code of Ethics – define your standards. Conflict of interest? Adherence to rules necessary for participation.  Membership requirements Application, site review, attendance, fee?  Define Training Necessary – conduct needs assessment from Consumers, Operators, Providers  Develop a Complaint Resolution Committee

16 Governing Board Decide what titles you want to have Director, Chairperson, Co-Chair and a Complaint Resolution Committee Chair? Establish the guidelines for election and participation. Establish roles for each position. Encourage regular participation so members can benefit from the trainings. Decide what titles you want to have Director, Chairperson, Co-Chair and a Complaint Resolution Committee Chair? Establish the guidelines for election and participation. Establish roles for each position. Encourage regular participation so members can benefit from the trainings.

17 Additional considerations…  How often should you hold meetings?  Where are they to be held? Can they move locations for large counties?  How long will the meetings be?  What are the standard meeting agenda items?  Define your training schedule after needs assessment is done and line up presenters  Remember Cultural Competency considerations  How often should you hold meetings?  Where are they to be held? Can they move locations for large counties?  How long will the meetings be?  What are the standard meeting agenda items?  Define your training schedule after needs assessment is done and line up presenters  Remember Cultural Competency considerations

18 Sample Meeting Agenda  Welcome  New members introduction – Self  PTSD – How to recognize and help – Pts. Rts. Staff  Discharge Considerations – SB Community Hospital  Recipe of the Month – a healthy alternative  Low Cost Socialization Ideas - Various  Cultural Competency Insights – Office of Cultural Competency  Welcome  New members introduction – Self  PTSD – How to recognize and help – Pts. Rts. Staff  Discharge Considerations – SB Community Hospital  Recipe of the Month – a healthy alternative  Low Cost Socialization Ideas - Various  Cultural Competency Insights – Office of Cultural Competency

19 Other topics we have shared…  Board & Care vs. Room & Board  Depression – Taking positive steps  Communication 101  Preparing for an Emergency – Developing Action Plans for the Room & Board  Disaster Preparedness – Taking care of those in your home  Being Culturally Sensitive  Board & Care vs. Room & Board  Depression – Taking positive steps  Communication 101  Preparing for an Emergency – Developing Action Plans for the Room & Board  Disaster Preparedness – Taking care of those in your home  Being Culturally Sensitive

20 The Process  Consumer seeks independent living arrangement  List is provided via clubhouse, case manager, or mental health provider  Consumer is guided through available options based on personal needs  Consumer makes selection and calls for interview  Consumer makes selection(s) – appropriate information sheet(s) is provided  Consumer visits location and enters into rental agreement with operator  Consumer seeks independent living arrangement  List is provided via clubhouse, case manager, or mental health provider  Consumer is guided through available options based on personal needs  Consumer makes selection and calls for interview  Consumer makes selection(s) – appropriate information sheet(s) is provided  Consumer visits location and enters into rental agreement with operator

21 Maintaining the List  Operators are asked to call by Monday at noon any changes to their vacancy status  New lists sent electronically each Tuesday to all recipients that have been trained on the process – (note: operators do not get lists)  Operators can be suspended or removed from list if they do not comply with Coalition guidelines.  Operators are asked to call by Monday at noon any changes to their vacancy status  New lists sent electronically each Tuesday to all recipients that have been trained on the process – (note: operators do not get lists)  Operators can be suspended or removed from list if they do not comply with Coalition guidelines.

22 Paperwork…  Interest/Application Forms  Site Review Forms  Complaint Resolution Form  Room & Board Comparison List  Interest/Application Forms  Site Review Forms  Complaint Resolution Form  Room & Board Comparison List

23 Lessons Learned…  Membership drive must be ongoing  Operators stop attending once their houses become full – have a participation policy  Develop Resolution Committee quickly  Line up several presenters of information based on training needs assessment  Provide a consistent day and time for attendance  Be willing to “hand over” the process to the community  Membership drive must be ongoing  Operators stop attending once their houses become full – have a participation policy  Develop Resolution Committee quickly  Line up several presenters of information based on training needs assessment  Provide a consistent day and time for attendance  Be willing to “hand over” the process to the community

24 Questions?


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