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Monthly feedback on your satisfaction levels with Cherrymead Surgery.

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Presentation on theme: "Monthly feedback on your satisfaction levels with Cherrymead Surgery."— Presentation transcript:

1 Monthly feedback on your satisfaction levels with Cherrymead Surgery

2 We are Listening See Overall you scored us highly for our knowledgeable and friendly service. We still need to improve our call-back times We are reviewing our staffing levels to ensure there are enough to efficiently deal with the volume of calls and minimise waiting times.

3 We are Listening See Overall you scored us highly for our knowledgeable and friendly service. We still need to improve our prescription service We now have electronic prescriptions for ease of collection and you can also now order your prescriptions online using patient access.

4 We are Listening See You were pleased with the service and staff at Cherrymead. You like the appointment system. You found the staff to be very friendly and caring. We have congratulated the staff and will try to maintain the high standards.

5  Completing a feedback card on the counter – Friends and Family Test.  Using the automated check-in when possible.  Making sure that your contact details are correct, especially mobile phone numbers so that we can text you an appointment reminder.  Using the on-line booking and repeat prescription service.  Letting us know when our services aren’t up to the standard expected.


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