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CONFIDENTIAL H. Balogh, K. Toal RDN Release 23 Features.

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Presentation on theme: "CONFIDENTIAL H. Balogh, K. Toal RDN Release 23 Features."— Presentation transcript:

1 CONFIDENTIAL H. Balogh, K. Toal RDN Release 23 Features

2 October 16, 2013| Release 23; | KToal | CONFIDENTIAL The Check-In… Product Management Since the rollout of our Dashboard and Analytics Center in June, RDN has looked for ways to enhance the material while at the same time following the principals that the material be 1.) specific, 2.) at-a-glance, 3.) valuable, and 4.) timely. In our next 2 releases, we will be providing you with refinements to this valuable tool to further these principles for your organization. With this in mind, RDN is rolling out in this Iteration some enhancements that allow you to have visibility into your costs per repo. On the Performance Page, you will now see 2 new columns, Cost per Order and Cost per Repo which provide, at-a-glance, real time data about your vendors’ costs. You can drill into those two columns by selecting them and going to a new page which provides specific details about the fees your vendors’ are charging. This data can be sorted by service type, compared to other service types and to your vendor groups. To further allow you to analyze this data, you will be able to export to Excel and slice-and-dice it any way you choose.. [2]

3 October 16, 2013| Release 23; | KToal | CONFIDENTIAL The Check-In… Product Management cont. [3] Looking across different regions or locations will highlight inconsistencies and differences that provide you with the ability to respond quickly to areas of concern. By adjusting the time frame, you will be able to see trends over time. In an upcoming release, you will also have visibility into averages across your network via a scatter graph. This will allow you to identify variances in cost, or days to repo. You will understand your averages and will be able to set management objectives for upcoming months. We think that these enhancements take our DASHBOARD to the next level of detail and live up to the principals of specificity, at-a-glance, valuable and timely information.

4 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Release Features Cost Per Repo Phone number management and logging New York State recovery requirements Select the type of orders an agent can service Reporting: Recovery time Reporting: Collector last login Reporting: Key Service report search by account number DRN Purchased hits display New DRN service – Vehicle location alerts Fields added to order for multiple collateral [4]

5 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Cost Per Repo in Dashboard 5 Cost Per Order and Cost Per Repo can be clicked to get to the new Cost Per Order page.

6 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Cost Per Repo in Dashboard 6 Here you can compare and contrast costs by service item for selected companies and to the average in your vendor group.

7 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 7 RDN has added a new phone logging feature and made some changes in how phone numbers for cases are managed. Phone numbers have always been directly associated with addresses. Now, phone numbers can be entered for cases without being associated with an address. However, even if a Phone number is associated with an address, as they still can be, you will be able to log calls to the numbers. On adding a new address, you will no longer see the address type of Phone Number Only.

8 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 8 When adding just a phone number for a case, use the new phone number section on the case summary screen. Click the plus icon to add a phone number. Add a name and the phone number

9 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 9 You will see all phone numbers for a case displayed in the phone section: phone numbers on addresses and stand alone phone numbers. There is an address with a phone number: And a stand along phone: (000) The phone number associated with an address does not have a name. A name can be added to the number by editing the number in the Phone Numbers section. If the number is associated with an address and is updated in this section, then the phone on the address will also be updated.

10 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 10 You can log call activity against the number by clicking the far left icon.

11 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 11 The Flag attribute denotes the status of the number: Cease (do not call) Good Bad The Type of phone: Call Outcome: Log entries:

12 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 12 Once an entry is made you will see the latest info for the phone. You can see the details by clicking the View Log icon. Call log details.

13 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 13 When a phone log entry is created, an update is also created and can be seen on the View Updates tab.

14 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Phone Number Management and Logging 14 The agents see the same features on their interface. For example, this is the phone number section on the agent’s case summary page. Agents are able to delete phone numbers from the Phone Numbers section when they are not associated with an address.

15 October 16, 2013| Release 23; | KToal | CONFIDENTIAL New York State Recovery Requirements 15 Case Details – Recovery Information The state of New York is requiring additional information be tracked for repossessions. These new fields have been added to the Recovery Information section and are required for New York recoveries.

16 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Recovery Agent Management – Restrict Order Types 16 Lenders can now select the type of orders that an agent can service. This is valuable if you want to maximize the efficiency of your agent network and ensure your most effective agents (see Cost Per Repo) are assigned to their area(s) of specialty.

17 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Reporting – Recovery Time Added 17 The recovery time has been added to the standard condition reports

18 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Reporting – Collector Last Login A new column has been added to the Export Users Report on the Collector Management Tab. You can now see the last time a collector logged in to better manage your staff. Collector Management 18

19 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Reporting - Key Service Report Search by Account Number For our lenders that are using the Key Code Pro Key Service, a search by account number has been added on the Key Service Report. 19

20 October 16, 2013| Release 23; | KToal | CONFIDENTIAL DRN Purchased Hits Display Case Details – DRN purchased hits display The display of DRN purchased hits are now tabbed. When you click on the hit dates the associated hit will display in the purchased DRN locations display section. 20

21 October 16, 2013| Release 23; | KToal | CONFIDENTIAL New DRN Service – Vehicle Location Alerts 21 DRN has released an upgrade to the industry leading LPR2.0 platform. The newly available LPR2.0 subscriptions allow you to tap into the nation's largest vehicle location database easily and effectively. The new Vehicle Location Alerts (VLA) feature of LPR2.0 provides early stage access to 12 months of historical data to validate given addresses, uncover unknown residences, or validate places of employment. Included with the subscription is six months of automated updates that allow you to preemptively detect relocation and identify increased risk. Live pickup and recovery is included with every LPR2.0 subscription. Simply activate the live pickup and recovery (LPR) feature of LPR2.0 when the time is right, and your vehicle will be listed in the DRN Recovery Network for immediate recovery. For additional information visit DRN at or The following slides demonstrate how VLAs are integrated into RDN.

22 October 16, 2013| Release 23; | KToal | CONFIDENTIAL New DRN Service – Vehicle Location Alerts 22 Collector Management – new permission:

23 October 16, 2013| Release 23; | KToal | CONFIDENTIAL New DRN Service – Vehicle Location Alerts 23 Case Details – DRN VLA You can enable/disable the VLA service on the case details page

24 October 16, 2013| Release 23; | KToal | CONFIDENTIAL New DRN Service – Vehicle Location Alerts 24 MultiSearch – DRN VLA bulk actions In MultiSearch you can bulk Enable/Disable the VLA service.

25 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Additional Collateral Added to an Order Additional Collateral – Case Summary Additional collateral can be added to an order by clicking on the plus sign on the Collateral section on the case details screen. 25

26 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Additional Collateral Added to an Order Additional Collateral – Case Summary Once additional collateral has been added, you are able to edit and delete the entry. 26

27 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Additional Collateral Added to an Order Additional Collateral – Agent View On the agent side, the additional collateral is displayed in the Additional Collateral section of the case summary tab. 27

28 October 16, 2013| Release 23; | KToal | CONFIDENTIAL Further Information [28] Please contact Kathy Toal with any questions or further information about these enhancements


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