Presentation on theme: "still LISTENING, LEARNING and CHANGING"— Presentation transcript:
1still LISTENING, LEARNING and CHANGING CMI eNGAGEstill LISTENING, LEARNING and CHANGING
2still LISTENING, LEARNING and CHANGING WELCOME CMI eNGAGE 2014still LISTENING, LEARNING and CHANGING
3Welcome Steve Heappey Director of Service Delivery Website:Facebook:LinkedIn:
4Our change agenda good brand & products – qualifications/student fee more business development – better collateral/marketing supportbetter service – more responsive and easy to accessbetter process/systems – uploading, clunky, moderation
5We ARE IMPROVING …but still have loads to do April Survey Results 2013 2014would recommend67%89%would give testimonial24%55%service76%93%resources available74%83%…but still have loads to do
6We value our partnership with you thank you for your businessand welcome toCMI ENGAGE 2014
7Agenda sharing best practice supporting your business standardisation exerciseworking with you locallyquestions and discussion
9We: want better led and managed organisations help increase the number and standard of professionally qualified managerslive our values:professional – highest standards, accountable, ethicalpassionate – energy, enthusiasm, making a differencepractical – smart, responsive, grounded in the real worldprogressive – do better, challenge the status quo
102 out of 5 managers are not up to scratch only 47% feel they have the skills and knowledge they need<10% new managers receive formal training in first two years
11Mld builds business23%32%professional management Diplomas ranked similarly to MBA’s for resulting in improved productivity: 84% & 86%Chartered Managers deliver £362,176 in added value to their organisationorganisational performancepeople performance
12Management needs a change of direction Stop excluding. Start including.Stop controlling. Start coaching.Stop confusing. Start clarifying.Stop resisting change. Start embracing it.Stop competing. Start collaborating.
13have a great day CMI ENGAGE 2014 Steve Heappey Director of Service DeliveryWebsite:Facebook:LinkedIn:
15Introduction to Exercise Common weaknesses in learner work experienced for 001 unitsAllow discussion in relation to a variety of options that could be used to assess and present evidence.Popularity and familiarity with Units.
16The Exercise Discuss the following: Common difficulties experienced by learnersChallenges faced by tutorsThe teaching and learning strategiesShare different methods of assessing and presenting evidenceCMI and other resources available to tutors and learnersDiscuss best practice in assessment and internal verification practices at your centreRecord and Feedback Findings - Template in Packs
17Delivery AND Assessment Guidance Front-load 1 or 2 units for early achievement.Use of 001 units as a bolt-on to other sector specific qualifications.Good Practice Guidance and Study Resources.Focus Command Verbs and Context of Learning OutcomesWord count guidance for learnersUse of AppendicesSubmission of work in word-processed document (Not PDF) for prevention of malpractice
18Delivery and Assessment Guidance Ensure learner work is sign-posted to assessment criteria regardless of activity/method used.CMI Templates:Recording of Professional- Recording of Presentation Assessment Feedback- Assignment Brief and I.V. Checklist- Mark SheetsCMI External Marksheets can be used for assessing your own assessment briefs:-
19Internal Verification Guidance Formative and Summative IV Feedback Form QA Approved centre IV feedback formIV Strategy to consider:Candidates/Learners /cohortAssessorsMethods of assessmentEvidence typesAssessment sitesCompleted unitsRecords/systems for recording marksIV Role – Plan, Operate and Evaluate assessment and quality assurance systems. CMI IV checklist QA 1.9
20Supporting Your Business Penelope Summerfield, Head of Awarding Body & ComplianceMichelle De Bank-Burgess, Customer Data Manager
21Hub developments Further Developments Centres are involved in the development processWe have improved the on line guidancePlanned Hub Developments for 2014/2015 are:-Registration Hub Developments coming soonApprovals due late summerModeration end of the yearExternal Marking early 2015
22Compliance Update Ofqual – Have increased their monitoring activities Welsh Government – Have published their own GCRSQA – Have launched new principlesKey focus for 2015Preventing MalpracticeDataStandardisation
23Support Resources Quality Managers All Centres will have had one visit/audit by August 2014QM Admin duties moved to HQResponse times have improvedCustomer ServicesWe cover registrations, certifications, staff approvals and hub supportSingle point of contactAny Feedback?
24website Website redesigned and recently launched 70,000 monthly users Qualifications #1 destinationWin more business‘Qualification finder’ diagnosticListing in the Centre DirectoryStreamlining administrationAccess to HubQualification resource libraryInformationCentre resourcesPolicies and procedures
27MARKETING SUPPORT TOOLKIT. I’ve embedded a hyperlink on this slide which goes to the web page
28MARKETING SUPPORT TOOLKIT. CollateralEvent materialsResearch reports & statisticsSocial media campaigns & linksANYTHING ELSE?We need to know whether there are any other materials they might need.They can either let you know or on the web page write a comment on the form and send it through to us.
29Qualifications Introducing our new qualifications Level 8 update New NVQsIn generalwe are reviewing qualification portfolio and rationalising in order to make more fit for purposeCan we get general feedback about centres who attract funding for our qualifications and which ones?
30CMI Achieve Focus: Management & leadership practice Launched Feb 2014Focus: Management & leadership practiceFree Member benefitCompanions – CEO, MD Senior ManagersFellows – other member grades640 members are now signed up to the programme and taking active part
33Key theme identified in moderation and marking Command verbs tell the assessor specifically what the learner must to achieve the criteriaThey must not be substitutedCommand verbs are part of every QCF qualification and QCF definitions can be found online
3410 Common Command Verbs in Qualifications Find the sheet in your packsDiscuss the verbs and identify the correct definitioni.e. If you think that “analyse” (verb a) means “state or show accurately” (explanation 6) your answer would look like this:
36Next task... In your packs, please find the following: 3001V1 Assessment activity7001V1 Assessment activityIn groups, review the learner work andanswer the following questions:Has the command verb been met?Explain what the learner has done to meet it/or what they must do to meet it if it has not been metWhat written feedback would you provide to the learner on this criterion specifically?
37Here’s what we think... 3001V1 Assessment activity Question 3001 Our ResponseHas the command verb been met in this work?YesExplain what the learner has done to meet it/or what they must to meet it if it has not been metThe learner has considered several key approaches that develop relationships and explained them using examples of what the approach may result in.What written feedback would you provide to the learner on this criterion specifically?You have clearly explained several things that can be used to develop the relationships with the team. Your examples show that you understand some of the impact these approaches may have.3001V1 Assessment activity
38Here’s what we think... 7001V1 Assessment Activity Question 7001 Our responseHas the command verb been met in this work?NoExplain what the learner has done to meet it/or what they must to meet it if it has not been metThe learner has talked about what strategic objective are and touched on why they are important but there is no evaluation in this piece of writing. This is more like an explanation. Also, it has gone off topic, the criterion asks for an evaluation of the impact, not what they are and why we have them.What written feedback would you provide to the learner on this criterion specifically?You have clearly explained what strategic objectives are and why they are important. You now need focus on the impact achievement of objectives on ambitions by evaluating. This means detailing the strengths and drawbacks, coming up with reasoned judgement and where possible, supporting your work with theories of models.7001V1 Assessment Activity
39Here’s what we think... 5001V1 Assessment activity – if we have time Question 5001Our responseHas the command verb been met in this work?YesExplain what the learner has done to meet it/or what they must to meet it if it has not been metThis is a detailed evaluation, laid out in a simple table which is just one way to help structure an evaluation.What written feedback would you provide to the learner on this criterion specifically?A clear evaluation on how the achievement of your development plan could affect the strategic objectives of your organisation. You could have further improved this by providing clear links to some theories or models and included the actual strategic objective that has been impacted5001V1 Assessment activity – if we have time
40Malpractice & Maladministration what is it? Examples include failure to maintain appropriate records within the centre, falsifying records to claim certificates, not registering learners with CMI after learners have paid for a qualification etcInternal quality assurance can identify plagiarism, multiple learners using the same work for submission.Each centre should have THEIR OWN policy and adhere to it and also be familiar with the CMI Policy and Procedure and implement accordingly
41Preventing Malpractice & Maladministration CMI will focus on preventing Malpractice and MaladministrationRole of the centre is vital in notifying the Quality ManagerThe centre should use their own Policy and procedure but also inform the QM immediatelyDepending on the nature of the issue CMI may also investigate the issue to ensure complianceThe Quality Manager will also review this during centre visits.
42Working with you locally Paul RyanChair – West Midlands Regional Board
43Final questions and discussion with the CMI teamstill LISTENING, LEARNING and CHANGING
44We value our partnership with you thank you for your businessand joining us atCMI ENGAGE 2014