1. WELLCOME TO HOUSEKEEPING GENERAL STAFF MEETING

2. Introduction Presentation Guest comment Human Resources Report
New Project
New Achievement
Best Practices
( Passenger Cruise line )

3. E…..Teman teman ketemu lagi Guest comment 2007
Guest Room
Clean lines of Room
Service of Room
Amenities
Value of Room
Kita lihat yuk ………..
siapa jawara sementara

4. Presentation every Room Attendant
Period January – April 2007 no
Name
Excellent
Good
Poor
Average 1
Arto 3 2
Sugino 10
Aldilla 38 21 4
Sunarto 5
Yadi 6
Saipul 7
Rudi 12 8
Pendi 19 9
Hamdani
Jamal 11
Syarief
Barjo 13
Masriwadi 22 14
John
118 65
Total
196

6. GUEST COMMENT RANK PERIODE JAN –April 2007 BY CATEGORY
Guest Room
Clean lines
Service of Room
Amenities
value of room
Excellent 28 21 13
118
Good 12 14 15 65
Poor 1
Average 3 7 41 42 39 32
196

8. ROOM ATTENDANT RECORD FROM GUEST COMMENT
PERIODE Jan – April 2007 NO
NAME RA
GUEST
ROOM NO
DATE C /IN
DATE C /OUT
REMARK 1
Aldilla
David Bollock
725
18-Jan-07
01-Feb-07
Mention from guest comment 2
Pendi
Stefano Rizzoti
226
09-Jan-07
09-Feb-07 3
Rudi
Hanley Chew
4001
20-Feb-07
24-Feb-07 4
Masriwadi
Collin Nathan
321
08-Mar-07
12-Mar-07 5
Travis Saucer
3007
27-Feb-07
30-Jun-07 6
Claus Helbert
814
21-Jan-07
04-Apr-07 7
Ach Syarief
Janna Berg / Daniel
621/622
18-Mar-07
21-Mar-07 8
Abrie Botha
625
23-Mar-07
27-Mar-07 9
Eko Harjanto
301
10-Apr-07
14-Apr-07 10
Daniel
302
02-Apr-07
15-Apr-07

9. Celebrity cruise line

10. Celebrity ship

11. Middle ship of Celebrity

12. The atrium

14. Atrium

15. Crow’s nest ( sarang burung gaga’ )