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WELLCOME TO HOUSEKEEPING GENERAL STAFF MEETING. Introduction Presentation Guest comment Human Resources Report New Project New Achievement Best Practices.

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Presentation on theme: "WELLCOME TO HOUSEKEEPING GENERAL STAFF MEETING. Introduction Presentation Guest comment Human Resources Report New Project New Achievement Best Practices."— Presentation transcript:

1 WELLCOME TO HOUSEKEEPING GENERAL STAFF MEETING

2 Introduction Presentation Guest comment Human Resources Report New Project New Achievement Best Practices ( Passenger Cruise line )

3 E…..Teman teman ketemu lagi Guest comment 2007  Guest Room  Clean lines of Room  Service of Room  Amenities  Value of Room  Kita lihat yuk ……….. siapa jawara sementara siapa jawara sementara

4 Presentation every Room Attendant Period January – April 2007 noNameExcellentGoodPoorAverage 1Arto13 1 2Sugino10 3Aldilla3821 4Sunarto 5Yadi 6Saipul72 7Rudi125 1 8Pendi196 1 9Hamdani 10Jamal112 2 11Syarief 711 12Barjo 13Masriwadi225 5 14John84 1 11865112 Total196

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6 GUEST COMMENT RANK PERIODE JAN –April 2007 BY CATEGORY Guest RoomClean linesService of RoomAmenitiesvalue of room Excellent28 2113 118 Good12 141512 65 Poor 1 1 Average11 37 12 4142 3932 196

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8 ROOM ATTENDANT RECORD FROM GUEST COMMENT PERIODE Jan – April 2007 NONAME RAGUESTROOM NODATE C /INDATE C /OUTREMARK 1AldillaDavid Bollock72518-Jan-0701-Feb-07 Mention from guest comment 2PendiStefano Rizzoti22609-Jan-0709-Feb-07 Mention from guest comment 3RudiHanley Chew400120-Feb-0724-Feb-07 Mention from guest comment 4MasriwadiCollin Nathan32108-Mar-0712-Mar-07 Mention from guest comment 5RudiTravis Saucer300727-Feb-0730-Jun-07 Mention from guest comment 6AldillaClaus Helbert81421-Jan-0704-Apr-07 Mention from guest comment 7Ach SyariefJanna Berg / Daniel621/62218-Mar-0721-Mar-07 Mention from guest comment 8Ach SyariefAbrie Botha62523-Mar-0727-Mar-07 Mention from guest comment 9MasriwadiEko Harjanto30110-Apr-0714-Apr-07 Mention from guest comment 10MasriwadiDaniel30202-Apr-0715-Apr-07 Mention from guest comment

9 Celebrity cruise line

10 Celebrity ship

11 Middle ship of Celebrity

12 The atrium

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14 Atrium

15 Crow’s nest ( sarang burung gaga’ )


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